Sky - Edinburgh St James Centre, Edinburgh Reviews 

Carl was very helpful and made the purchase of my sky TV product very easy. He explained the product very well and didn't try to pull the wool over my eyes like telesales at other companies have tried. All in all I would highly recommend calling into the St.James centre outlet. Very helpful staff.

Mark was very knowledgeable and helpful,was also vey polite thanks 👍

Having been a Sky Subscriber since 1993, it’s fair to say I am a loyal Customer and enjoy the services they provide.

Unfortunately there was an issue that I was unhappy with; nothing awful, but it needed a resolution, so I called the customer complaints team

Having worked in retail my whole life, I have offered good customer service and care, which has made me sensitive to poor service and appreciative of good customer care. I also appreciate that all businesses have their issues. The problem today is that many organisations do not want to apologise, and more importantly they do nothing to resolve problem and retain the customer.

As I had an Issue I called Sky Complaints and spoke to Ryan. He was polite and knowledgeable and very helpful and understanding. A credit to Sky and a great Ambassador for the brand. As a result of his derive my business with Sky will be in place going forward.

Thank you Ryan. I really appreciated your time and service today, and wish you well

Carl was extremely patient and helpful, especially as im dyslexic and in my 70’s carl made it straight forward and took his time

Mark was so friendly professional and informative when I arrived into store on Friday 5th June he was helpfulnregardibg all broadband options

Very disappointed with the service I received at the Sky shop in St James Centre, Edinburgh.

When I entered the store, none of the staff acknowledged me or even looked up. After standing waiting, the staff then seemed unable to decide who was actually going to serve me.

I only visited the store because a Sky engineer, who had recently reconnected my services after I moved house, advised me that I would get a better deal in-store than over the phone. However, when I asked about deals and available services, I was simply told that the call centre would be able to help me better.

I also asked about taking a streaming box home with me, as the engineer had told me the shop stocked them, but the staff said they do not carry them.

After spending an hour on the bus to get there, I explained that the visit had been a waste of time and that the service had been unhelpful. The response I received was “What do you want me to do?” along with a shrug of the shoulders.

This level of customer service was unacceptable and has left me seriously considering cancelling my Sky subscription altogether.

Great experience in the sky shop, highly recommend Greig, thank you!

Lisa today was great and helped us to set up our SKY TV. Great service and very friendly!

Cameron was great, very helpful again thank you

It was a great experience i visited last week at this store. A greatful customer services. Sean dealing was really great and helpful. Highly recommended.

Cameron was super helpful in the sky store in Edinburgh at at James .!
He explained everything very quickly and clearly and it was an amazing deal as a sky customer .
Thank you
Maria 😊

Great experience with Cameron in the St James Edinburgh branch. He sorted new our contract quickly and provided all the information we needed to make a decision. Thank you.

I can't get through to a person on Sky and I have problems with my account. I don't really wish to put all the details on here but I can't get help and I'm being over charged from 1st April 2026. It's like an April Fools bad joke. Do Sky employ people ?

popped into Sky store to enquire about Sky glass to. Was met by Carl who explained the TV options and specs. Very informative and excellent service. Thanks Carl .

Cameron is the one who served us. She is very kind and polite serving us who provided lots of information and details of the broadband. She is the one for you if you need WiFi or any kind service.

Cameron has been very helpful in explaining all the broadband details, packages, what is good for us. She has been very efficient in setting up our account and getting us the fastest delivery as well as setup. Great Service! Cheers!

I just wanted to say a big thank you to Lisa for being so kind and helpful. She took the time to explain everything clearly and made sure I understood each step, which I really appreciated. Her patience and friendly attitude made the whole experience much easier and more comfortable. Great customer service — thanks again, Lisa!

I needed a new phone and the staff at sky helped so much in helping me understand what phon would be best for me and the knowledge they had was amazing on the phones they sold. The whole process was delightful and easy going. I would totally recommend people to come here.

Outstanding level of service from the Edinburgh team