Apparently emailing me everything is absolutely fine but cancelling my email is not possible even if it comes from the email address on the account. Then when you complain, nobody replies to you. When... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAlbion Street 27, Trinity Shopping Centre, LS1 5AT Leeds, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Visited the Leeds store today after problems with my new phone and sim. After numerous calls with the online help and phone teams to no avail I came to the store for help and was warmly greeted by Jay... Toon meer
Called to change a broad band package on behalf of my 87 year old fathering law and because he couldn’t remember his password they refused to help in any way. I was put on hold and then cut off. I u... Toon meer
Bedrijf heeft geantwoord
Very positive and friendly service. The store manager, Emma, and the customer care employee, Ioanna, went the extra mile, not only to fix my problem, but to secure a better all-round deal on my broa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contactgegevens
Albion Street 27, Trinity Shopping Centre, LS1 5AT, Leeds, England, Verenigd Koninkrijk
- 0113 243 4323
4,8
Uitstekend
99 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
NEVER use Sky
Apparently emailing me everything is absolutely fine but cancelling my email is not possible even if it comes from the email address on the account. Then when you complain, nobody replies to you. When you chase up the complaint, they just start the complaint all over again. There’s no accountability and it’s disgusting mismanagement. Sky will now lose 20 accounts for the sake of £102. Scum.
30 april 2026
Review zonder uitnodiging
Antwoord van Sky - Trinity Shopping Centre, Leeds
Hi Tim. I’m really sorry to read about your experience and how frustrating this has been to deal with.
From what you’ve described, it sounds like there’s been a lack of clear communication around your email account and how requests can be processed, along with your complaint not being handled consistently.
I can completely understand how disappointing it must be to feel like you’re not receiving proper responses or that things are being restarted rather than resolved.
This isn’t the level of service we aim to provide, and I’d like the opportunity to have this fully reviewed so we can give you a clear explanation and support you with a resolution.
Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle
Jay in the Sky shop Leeds Trinity
Jay was extremely helpful today when I called in for a new iPhone and explained everything in detail to me regarding the set up. He also advised that I could drop into the shop for further help should I need it going forward
Will definitely call him to see him again
17 mei 2026
Review zonder uitnodiging
Rick with a beard was great showed us…
Rick with a beard was great showed us all the sky glass tv excellent customer service and very informative.
13 mei 2026
Review zonder uitnodiging
Jay was very helpful and explained me…
Jay was very helpful and explained me everything very clearly
7 mei 2026
Review zonder uitnodiging
Jay is nice marketer and I like fact…
Jay is nice marketer and I like fact that he's was able to explain the deal to detail.
30 april 2026
Review zonder uitnodiging
Ioana was Super helpful very happy with…
Ioana was Super helpful very happy with my experience
28 april 2026
Review zonder uitnodiging
Jay was very helpful with our mobile…
Jay was very helpful with our mobile purchase.
10 april 2026
Review zonder uitnodiging
Great service with the team
Great service with the team, Rick (with a beard ) was top notch and very patient!
18 maart 2026
Review zonder uitnodiging
Ioana is very helpful made me want to…
Ioana is very helpful made me want to come back and get more products
14 maart 2026
Review zonder uitnodiging
i had jay serve me for my new phone
i had jay serve me for my new phone, nice lad, very friendly
12 maart 2026
Review zonder uitnodiging
Ioana very good
11 maart 2026
Review zonder uitnodiging
Jay was extremely helpful when I came…
Jay was extremely helpful when I came in for a new phone.
Quick and efficient.
7 maart 2026
Review zonder uitnodiging
Rick with the beard sorted everything…
Rick with the beard sorted everything so quickly. Amazing value and amazing service
7 maart 2026
Review zonder uitnodiging
Broadband switched
Had broadband switched over. Was done fast and had a smooth transition. Khalid guided me through the process and provided a great experience
4 maart 2026
Review zonder uitnodiging
We wanted to review our Sky package and…
We wanted to review our Sky package and Rick with the beard was superb. We were greeted at the door and service from Rick was 1st class, we have come away really happy
1 maart 2026
Review zonder uitnodiging
Poor customer service from sky
Called to change a broad band package on behalf of my 87 year old fathering law and because he couldn’t remember his password they refused to help in any way. I was put on hold and then cut off. I understand they need to protect the account but I provided all the other information.
On a more. Positive call a few minute later a very helpful lady reset the password and sorted out his billing query.
O looked on the my sky app and I couldn’t find anywhere you could downgrade a service, only add more services. 4 phone calls before I got someone who knew what she was doing. Sky isn’t cheap so maybe they should train there staff a little more!!!
27 februari 2026
Review zonder uitnodiging
Antwoord van Sky - Trinity Shopping Centre, Leeds
HI Nicholas, Thank you for sharing this. I am really sorry that you were left feeling stuck when trying to help your father in law. We do need the correct security information before we can access any account and without that we are not able to make changes, but you should still feel supported and guided through the process rather than being left on hold or cut off. It should not take several calls to get clear help.
If you need any further help with his account you can contact us here and we will do everything we can to support you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Heather
Excellent customer service
Maxine who helped me so much with my new phone is a lovely and caring member of staff.
The whole experience in the shop was amazing. You never feel under pressure, like I have felt in other phone shops over the years. A massive thank you from me
27 februari 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.