SKY by Gramophone Reviews 202

Terrible bought what was claimed to be refurbished focal Bathys headphone. When the arrive they look great but they won't power one. Plug in try different adapt try everything DOA. CALL the they're response use factory warrenty why Thank you if I only wanted to be pawed off why buy from you at all!

Great prices and service! Adam and Warren were very helpful all the way through the process.

They were super quick in getting my brand new Yamaha CD player to me. They participate with Rakuten and so I got 3% which was better than BestBuy or Amazon. In fact, they had a Memorial Day sale with additional 10% off.

Quick response product delivered in timely fashion thanks Gramophone!!!!!👌

Adam was great at communicating with me about shipping that seemed to be going in the wrong direction. All ended up good with the item arriving safe and sound.

Support was easy to access both by phone and email, responses were prompt and relevant and very helpful, and my issue with my new Rega Planar P8 was resolved satisfactorily. John was courteous and knowledgeable. The first time I called the help line was before the help staff arrived and even the friendly delivery driver who answered was surprisingly knowledgeable and helpful! Overall I am a very happy first-time customer of Sky-Gramophone!

What a scam this company is. They sell me a used Polk R350 which they advertised on Google and the next day they tell me they don’t actually have it. Then they offer to sell me a new one for the used price but I had to wait over 6 weeks for it. What a disgrace!!!

The item had broken Bluetooth, I'm not able connect headphones to my device. The Gramophone Store not gonna accept the item during the 30-day window, they wait until the 30 days expire and after that, they answered my email my window of return closed. No one provided a shipping label during 30 days window of return.

Received exactly what I purchased for a good price. My only complaint was speed of delivery. Took four days before the “in stock” item shipped, and another 4 days to receive after shipped.

Had a 4 package order, one of the packages was not received. Told me to contact USPS which I did but they told me they couldn’t do anything about it and sent me home with a delivery report saying they didn’t have the package and for me to contact the shipper (skybygramophone). I contacted support and they were useless. They told me they couldn’t help because the tracking info says delivered even though USPS literally provided a delivery report saying they don’t have the item. They refused an official document (nor did they even ask for it), and once I brought up the notion of filing a suit for small claims court and asked who to address it to, they completely stopped responding. HORRIBLE service. Take your business elsewhere.

Love love IT👍 received on time works great!

This is my second order with Sky by Gramophone. They have the best customer service and quality products. Manuel contacted me twice, once to confirm the details of the order and again to update me on my order delivery. I LOVE my BDI cabinet!!!

Nice product, good price,
Received on time.
The real deal.

I really liked how smooth and easy my purchase was. And that what I needed was readily available.

placed the order for my son
was not given many details
he said it is perfect
i’m 71 and computer illiterate but your site was doable

The ease of purchase on the website was good. However, it took a full week for the order to be shipped, which was disappointing.

Item came as described. Fast shipping. Very happy

Very happy with my purchase! Shipped fast, and great communication! Thank you!

The product was outstanding and really helped pull together our new home theater setup in a crisp and simple manner. The company was very helpful when I contacted customer service about shipping. The whole experience was great! Definitely recommend!

Took about a mo to recieve the speakers but well worth it, great price, amazing customer support and fool proof packaging. Can’t be more happier.