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Sleeps12 Reviews 472

TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

We had a wonderful family celebration at Valleys Reach (Hurstone). There were 15 of us with ages from 8 months to 80 years, and there was plenty of room for everyone. The house was warm, comfortable a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fabulous house in which we spent the weekend for a birthday celebration with our family. Beautiful position, gorgeous decor, loads of space and great facilities. It was extremely well equipped. Suitab... Toon meer

Beoordeeld met 5 van de 5 sterren

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Zelfcateringaccommodatie
  2. Groepsaccommodatie
  3. Vakantiehuis
  4. Verhuurbedrijf voor vakantiehuizen
  5. Vakantiewoningverhuur

Info over Sleeps12

Geschreven door het bedrijf

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

472 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

The property was amazing

The property was amazing, better than we imagined! It has everything we wanted and we had a great time!

10 oktober 2025
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Antwoord van Sleeps12

We’re so glad you had a great time and hope to welcome you back again soon!

Beoordeeld met 5 van de 5 sterren

Amazing house and pool

Amazing house and pool, lovely bed linen, lots of comfortable seating, beautiful views and walks, lots to keep the children occupied!

1 november 2025
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Antwoord van Sleeps12

Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed the house. It’s great to know the children had plenty to do as well – that’s exactly what we hope for when families stay with us!

Beoordeeld met 5 van de 5 sterren

A wonderful, memorable experience thanks to Sleeps12

Good communication from Sleeps12. Phenomenal property (Withymans, Somerset). Great to be able to veer away from the ‘big gun’ holiday rental firms and find a better, top quality and unique property. Would highly recommend Sleeps12 and hope to have the opportunity to book again ourselves.

24 oktober 2025
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Antwoord van Sleeps12

Thank you so much for sharing this — it genuinely means a lot. We’re thrilled to hear you had such a great stay at Withymans and that the whole experience felt special from start to finish. It’s wonderful to know that choosing Sleeps12 made a difference. We’d love to welcome you back whenever you're ready for your next getaway!

Beoordeeld met 5 van de 5 sterren

Highly recommend

We had the most incredible stay at Croftview — truly unforgettable!

From the moment we arrived, it was clear that every detail had been thoughtfully considered. The attention to detail was second to none, with so many extra touches that made us feel instantly at home.

The decor throughout the house was stylish and cozy, creating the perfect atmosphere for relaxation.

The pool area was immaculate and such a treat, while the games room kept everyone entertained for hours — kids and adults alike. Honestly, we couldn’t fault a single thing. Croftview is a gem, and we’re already planning our return!

Sleeps 12 were great throughout booking process …. Questions answered quickly, kept in contact via e-mail, paying balance and deposit easy online …. Would book again

20 oktober 2025
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Antwoord van Sleeps12

Thank you for such a lovely review — we’re so happy to hear Croftview gave you the kind of stay that stays with you. We’re also really pleased that the booking process felt smooth and supported — that’s exactly what we aim for. We’ll be here whenever you’re ready for round two!

Beoordeeld met 5 van de 5 sterren

Garden Court Experience

Firstly the property we rented through Sleeps 12 more than lived up to the photographs and information that was initially provided. It was spotlessly clean and warm.
The property had all necessary equipment to cater for the needs of a group of 14 and there was more than adequate cutlery, crockery, pans etc.
All necessary information about the property and how to get there were easily accessed.
I was able to contact a member of staff easily, both by phone and email and my queries were dealt with promptly and efficiently.
I would have no hesitation using Sleeps 12 again

20 oktober 2025
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Antwoord van Sleeps12

Thank you so much for sharing your experience — it’s wonderful to hear that Garden Court lived up to expectations and felt so well-prepared for your group. It means a lot to know you’d book with us again. We’d be very happy to welcome you back whenever the next getaway calls!

Beoordeeld met 5 van de 5 sterren

The whole experience was amazing

The whole experience was amazing. Highly recommended it!

17 oktober 2025
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Antwoord van Sleeps12

Thank you so much! We’re thrilled you had an amazing experience!

Beoordeeld met 5 van de 5 sterren

Family celebration to remember

We had a wonderful family gathering at a beautiful venue with an inside pool - much used by grandchildren and adults. Any queries or requests were immediately responded to and accommodated.

18 oktober 2025
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Antwoord van Sleeps12

We’re so happy to hear you and your family had such a wonderful time together! We’d be delighted to welcome you all back again soon!

Beoordeeld met 5 van de 5 sterren

Beautiful house with great facilities

Beautiful house with great facilities. The beds were very comfortable and and to have an en-suite for every room was great.
The house was spacious and the pool, play area and BBQ were brilliant. The football table and pool were a great advantage as the weather wasn’t great for us. We couldn’t use the sun beds this time unfortunately but good to have them.
The kitchen was well equipped and we even managed to do come baking as it had everything.
Some lamps and a rug would make the living room more cosy but overall very happy with our stay.

11 oktober 2025
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Antwoord van Sleeps12

Thank you for your lovely feedback — we’re delighted you enjoyed the house, especially the space, facilities, and comfort. We appreciate your thoughtful suggestion about adding a few cosy touches and will share this with the owner. Hope to welcome you back soon!

Beoordeeld met 5 van de 5 sterren

Sleeps 12 is a fantastic company’s very…

Sleeps 12 is a fantastic company’s very impressed with the properties and service provided by them

18 oktober 2025
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Antwoord van Sleeps12

That’s wonderful to hear — thank you! We’re so pleased you were impressed with both the properties and the service!

Beoordeeld met 5 van de 5 sterren

It was a fabulous house and we'll…

It was a fabulous house and we'll equipped. We had a lovely stay and would recommend to friends

15 oktober 2025
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Antwoord van Sleeps12

It’s wonderful to know you’d recommend us to friends — that means a lot to the team. We’d love to welcome you back again soon!

Beoordeeld met 5 van de 5 sterren

We all loved the house and gardens.

We all loved the house and gardens.
There was so much room.
The bedrooms and bathrooms were really good and well thought out.
The studio was great.
The hot tub was good.
The kitchen was well equipped.
The garden was lovely.
We were not far from the sea, but I don't think it was accessible from the house?
The walks in the woods were lovely at the back of the house.
The staff were very helpful.

I didn't like the pestering from Sleeps12 for add ons. It just seemed like a money money thing! Other booking agents send pleasant emails saying your holiday is getting nearer etc. Not just asking for more money.
I felt it was a cheek asking for money for visitors (we never had any)when we were not at the full quota for the house.

29 september 2025
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Antwoord van Sleeps12

Thank you for taking the time to share such a thoughtful review. We’re delighted you loved the house, gardens, and all the facilities — it sounds like you made the most of your stay.

We’re sorry to hear our pre-arrival messages came across as pushy — that’s certainly not our intention. They’re designed to make guests aware of optional extras and ensure everything is ready for their stay, but we appreciate your feedback and will review how we communicate these in the future.

We hope to welcome you back again soon to another Sleeps12 property.

Beoordeeld met 1 van de 5 sterren

Beware , don't try and cancel.

No so good this time around , don't ever try and ever cancel a booking as they send you all the legal T&Cs which mean you will loose your deposit which is fine but charge you another £1000 to remarket the house .If they cannot sell the cancelled break you must pay in full , or you can change your mind and want to go they charge another £250 admin fee. Pound farm pool was cool/cold so the small children would not go in so take wet suits if you would like your children to swim. The host was friendly and said the pool was 29 degrees we tested it and it was 24 and the indoor pool guidelines say 32/34 is the best customer experience temp. overpriced experience with harsh but friendly customer service.

8 oktober 2025
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Antwoord van Sleeps12

Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet expectations, but we’d like to clarify a couple of important points.

Our pool was checked on numerous occasions during your stay and was consistently recorded at 28–29°C, which is exactly within the range we advertise and also the recommended temperature for a pool liner. For safety and maintenance reasons, it isn’t suitable for pools liner to be heated to 32–34°C.

Regarding your comments on our cancellation policy, it appears there has been a misunderstanding. The minimum loss for a cancellation is £100, which is our standard cancellation fee. If the cancelled dates are successfully rebooked, only this £100 is retained. However, if we need to offer a discount in order to secure a replacement booking, any difference is deducted from the deposit to cover that shortfall. This is clearly outlined in our terms and conditions, which are shared transparently with all guests.

We always aim to be fair and transparent, and we’re sorry if any of our policies were misunderstood. We do appreciate your feedback and wish you all the best for your future breaks.

Beoordeeld met 5 van de 5 sterren

Weekend break at Ham Bottom

We have just returned from an incredible weekend away at Ham Bottom.
As a group of friends, we have been back to stay at Ham Bottom & Fuzzy Orchard around 7 times over the past 12 years and every stay has been incredible.

The houses are simply 5star right the way through. As are the gardens and the views.

The Sleeps 12 team have been kind and professional every booking and have made.

Ashley the owner of the properties has and will go above and beyond to make sure your stay is perfect.

Ashley and the Sleeps 12 team have been perfect on every single booking and every single short break we have been on.

Thanks so much and we will be back at some point for our 8th weekend stay.

10 oktober 2025
Review zonder uitnodiging
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Antwoord van Sleeps12

Thank you so much for your lovely words and for being such loyal guests over the years. It means the world to us that every stay has been special for your group — we can’t wait to see you again for your 8th (and many more!) weekend stays at Ham Bottom!

Beoordeeld met 5 van de 5 sterren

Sleeps 12 - The perfect break - always!

The amazing sleeps 12 never fail to deliver - the perfect property for the perfect break. I have now stayed in over 10 locations with them and although they are all different - they are all special.

1 oktober 2025
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Antwoord van Sleeps12

We’re so proud you choose us, stay after stay — that’s exactly what we work for: great stays that feel special every time. When you’re ready for number eleven, tell us the vibe (pool days, games nights, big gardens) and we’ll line up the perfect house.

Beoordeeld met 5 van de 5 sterren

I had a lovely stay at Fuzzy Orchard

I had a lovely stay at Fuzzy Orchard. An amazing property great facilities. All questions easily answered by the Sleeps12 site information.

18 december 2024
Review zonder uitnodiging
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Antwoord van Sleeps12

Delighted it worked so well for your break!

Beoordeeld met 5 van de 5 sterren

Stayed at Ham Bottom with some friends

Stayed at Ham Bottom with some friends, unbelievable property and location, would go back in a heartbeat. Better still, the staff at Sleeps12 were so helpful and made the booking process so easy.

22 augustus 2025
Review zonder uitnodiging
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Antwoord van Sleeps12

We’re delighted to hear that Ham Bottom and its setting made such a strong impression and that the booking process felt seamless. That’s exactly what our team strives for!

Beoordeeld met 5 van de 5 sterren

Fuzzy Orchard !! Loved it 🤩

Stayed at Fuzzy Orchard last year for a. Christmas get together what an amazing experience !! The owners were more than accommodating !! The property has everything you could possibly need !! Perfect 🤩 thanks to the Sleeps12 team the booking process was absolutely seamless !! Would highly recommend , thank you !!

18 december 2024
Review zonder uitnodiging
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Antwoord van Sleeps12

We’re so delighted you found the booking process seamless — that’s the best compliment to our hard-working team. If another family gathering is on the horizon, you know where to book; we’d love to help you find the perfect house again!

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