Smart Move Estate Agents Reviews 

74
•
TrustScore 1.5 uit 5

1,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I contacted them about renting a flat, they sent me an application forms which I filled out right away then I received a confirmation email saying they got it. Been about a week now and no response,... Toon meer

Beoordeeld met 1 van de 5 sterren

Worst agent "Richard Thomson" ever!!, rude saying I "waisted" my time and his time, when I offered a lower rent offer due to house having no clothes poles, garden fence falling down, cables cut dang... Toon meer

Beoordeeld met 1 van de 5 sterren

Very rude employee, had to call them to explain our situation as we are in England so can’t come for viewing to Scotland . I was first asked to email and not to call and that too very rudely. When... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Hi.When I simply requested information about my deposit refund, I was ignored three times by employee Emma, who didn't respond to any emails. Then I was ignored twice by phone by employees whose manne... Toon meer

Bedrijfsgegevens

  1. Makelaars
  2. ook in
  3. Eigendomsbeheerder
  4. Huurwoningen
  5. Makelaardij
  6. Vastgoed verhuurbedrijf
  7. Vastgoedadviseur

Informatie afkomstig van verschillende externe bronnen

Smart Move is a low-cost independent estate agency and letting agency, servicing West and Central Scotland.


Contactgegevens

1,4

Zeer slecht

TrustScore 1.5 uit 5

74 reviews

5 sterren
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3 sterren
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1 ster

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1,4

Alle reviews

(74)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Would not recommend

This company is a joke. We don’t have access to our own meter and have to ask the landlord to provide us with it and usually he just sends us numbers instead of a photo (sent a photo of the meter box maybe twice) and is usually quite ignorant and/or late when I ask him to get it. We had had many issues in our flat including a leak in the master room on the roof which has not been resolved, they’ve came in to see it, took and pic then left? (Usually don't give a warning/notice when they’re coming either, just show up at your door) we’ve had a leak in our bathroom since moving in in December and they keep telling us there is no leak when they’re clearly is as the floor is soaking and processed to say “no no no there’s no leak here, it’s bone dry” while standing in the puddle on the floor and the lino on the floor has all came up and is ruined because it’s constantly leaking.
Wouldn’t recommend going with this letting agency to anyone. Waste of time and money.

12 maart 2021
Review zonder uitnodiging
Logo Smart Move Estate Agents

Antwoord van Smart Move Estate Agents

I honestly cannot believe what I am reading, we have bent over backwards to assist you both since you moved in. Meters are in a central location and we provide the readings for all 30 flats in the block and you seem to be the only people who have a problem? You sent me a message last night after the office closed looking for a meter reading and we got them to you this morning ? (not a bad response time especially during a pandemic). We messaged Jodie on Tuesday and asked if we could come yesterday to measure up for a new Gas Central Heating system and she replied 'Yeah that’s fine, any chance he could make it after 10.30 as I have a meeting with my university supervisor which I can’t miss', we arrived at 11.15am ?'. The Plumber has been to the property 3 times about the leak and said its caused by water going over the top of basin, the Landlord visited your property yesterday and he has said the same. Sorry we do not seem to be able to meet your expectations and would be more than willing to accept your 28 day notice anytime you like

Beoordeeld met 5 van de 5 sterren

Professional Team

Have been using Smartmove for 8 years now and found George and his team professional, courteous and most helpful. Nothing is ever too much trouble . Always keeps me informed of any issues and delivers a good service to landlords and tenants.

Highly recommend.

12 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Smartmove - excellent service and reasonable pricing

Smartmove have managed my properties for over 11 years now in the west of scotland. They have continually improved their service level and technology to offer me the excellent property management services. From total managed solutions to ad-hoc repairs at reasonable rates and all at an very reasonable price. I would personally recommend Smartmove to other landlords and indeed tenants. Thank you for your efforts.

12 maart 2021
Review zonder uitnodiging
Logo Smart Move Estate Agents

Antwoord van Smart Move Estate Agents

Thank you taking the time to write a review, we appreciate your comments

Beoordeeld met 5 van de 5 sterren

Smartmove/Goodmove

Good company providing first class service for Landlord. No problem to small and always approachable/ contactable and fair with tenants. Getting Smartmove to manage properties was good move.

12 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good to deal with.

Long term tenant- Never really had an issue with these guys. Whenever there is a problem, we give them a ring and its always sorted. Friendly warm staff too.

12 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Been a tenant now for nearly 5 years…

Been a tenant now for nearly 5 years and can not fault Smart Move at all. All the staff are very friendly with a professional manner. Any issues get resolved quickly. 5 star service always. ⭐⭐⭐⭐⭐

12 maart 2021
Review zonder uitnodiging
Logo Smart Move Estate Agents

Antwoord van Smart Move Estate Agents

Thank you taking the time to write a review, we appreciate your comments. Can we also say what a pleasure it has been dealing with you over the period you have been a Tenant

Beoordeeld met 1 van de 5 sterren

I deal with many estate agents

I deal with many estate agents. These are the worst. Never pay rent on time and ignore you when you query. Stay away from this bunch.

6 september 2019
Review zonder uitnodiging
Logo Smart Move Estate Agents

Antwoord van Smart Move Estate Agents

What a load garbage, we have never not paid a Landlord their rent and have NEVER been chased to do so by a Landlord since we opened in 2005. Please call 0141 552 2107 and we will be delighted to speak to you . Dont recognise the name 'James C ' either

Beoordeeld met 5 van de 5 sterren

I have rented 2 separate properties…

I have rented 2 separate properties from this company in the past and they’re an absolute pleasure to deal with. Down to earth. Fast and efficient. If you have a problem, it’s resolved ASAP. Next time I’m looking for a property, these guys will be my first call. 5 stars.

29 maart 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lisa and her team at Smart estate…

Buying a house, particularly one that you know you must have after first sight, can be a fraught experience. Lisa and her team at Smart estate agents really did a fantastic job in ensuring that the sale went through, this despite numerous obstacles. They exceeded my expectations, and I have never said that about any service before! I would recommend Smart on the basis of my experience without reservation.

6 maart 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant work thanks George.

I started to rent out my 2 bed flat at the end of July and get in touch with three different letting companies on of them was smart move,

We met George and immediately got good advice and suggestions ; we found George trust worthy, honest , and intelligent.
He grasped the sitution immediately,He gave relevant advice how to prepare the flat for let And flat was rented under 2 weeks time and with the lowest fee,
George is very easy to deal and he's always there if you have any enquiry and he responds email , telephone calls and messages promptly,
I am happy to deal with smart move and I recomand this company 100% .

18 augustus 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Letting Agents

Smart move has managed my property for a number years now and i cannot fault them, very efficient, professional and a great team to deal with. I would highly recommend Smart move to anyone looking for a letting company.

25 juli 2018
Review zonder uitnodiging

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