SUBJECT: URGENT COMPLAINT: Unfair Account Ban and Deletion, Minute/SoftAge Synchronization Error, and Blocked Earnings
Dear SoftAge Support Team,
I am writing to file a formal complaint and request the immediate regularization of my contributor account, which has been experiencing severe system glitches, misinformation, and unfair blocks.
My account on the Minute app was banned/suspended without any explicit reason or plausible justification on September 11th. Today, September 12th, the account was simply deleted from the Minute app without prior notice.
I clicked "Create Account" using the exact same email address and verification code received, and access to the Minute app was instantly restored.
However, a severe synchronization error persists: while the Minute app is functional, the SoftAge dashboard still states that my account is BANNED, preventing video uploads, synchronization, and progress tracking for my work.
This is not an isolated issue. Dozens of contributors are facing the exact same absurd situation.
Unjustified Mass Bans and Deletions: Active accounts with delivered work are suddenly being suspended without any transparency.
Verification Process Errors: Identity and profile verification processes fail constantly, blocking payout releases for workers who have already completed their tasks.
Arbitrary Restrictions and Withdrawal Rule Changes: Implementation of daily withdrawal limits (such as the $40 cap via Dots) without adequate prior notice, causing uncertainty regarding accumulated earnings.
Lack of Effective Support: Excessive delays or complete absence of responses from official support channels to resolve desynchronization between the Minute and SoftAge platforms.
I demand an immediate manual review of my profile so that the "banned" status on the SoftAge dashboard is removed and aligned with my current access in Minute Data, guaranteeing the synchronization of my videos and the full release of my earnings and withdrawals without restrictions.
I look forward to an urgent resolution.
