Our front door stared de-laminating (Outer surface split open!) and although it was on a purchased house and almost ten years old, Solidor kindly replaced the ‘slab’.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well very impressed in the fitment of our replacement front door slabs. Appointment was made previously for between 9am & 10am, Ash & Ian arrived before & quickly got on with the job in hand. They w... Toon meer
Bedrijf heeft geantwoord
Solider Front door fitted by local company 7 months ago. Pleased with the look of the door and only concern is that the door is constantly making creaking or cracking/rattling noises which is not only... Toon meer
Bedrijf heeft geantwoord
Just fabulous! We moved into our house 10 years ago. Finally were able to completely modernise it. We spent a small fortune and were delighted. The house needed a front door. The difference is astou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Contactgegevens
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, Verenigd Koninkrijk
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4,3
Uitstekend
1K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The quality of the door was very good…
The quality of the door was very good and it was installed with no trouble at all.
8 april 2026
Antwoord van Solidor®
Hi Joyce
Thank you for taking the time to leave your review.
We’re really pleased to hear that you’re happy with the quality of the door and that the installation went smoothly with no trouble at all.
Your feedback is greatly appreciated and will be shared with the team. Gemma @Solidor.
Door installation
Steve provided excellent service on installation of a replacement door. Approachable and willing to make adjustments upon request
14 april 2026
Review zonder uitnodiging
Antwoord van Solidor®
Hi Jonathan
Thank you for taking the time to leave such a great review.
We’re really pleased to hear that Steve provided excellent service during the installation of your replacement door. It’s great to know he was approachable and happy to make adjustments to ensure everything was just right.
Your feedback is very much appreciated and will be shared with Steve and the team. Gemma @Solidor.
Installation team were excellent would…
Installation team were excellent would highly recommend them. Door is fantastic makes the house stand out!
26 maart 2026
Antwoord van Solidor®
Hi Russell
Thank you for your fantastic feedback! We’re delighted to hear that the installation team were excellent and that you’re so pleased with the door. It’s great to know it’s made such a positive difference and really helps your home stand out. Gemma @Solidor
Excellent service and my replacement
Excellent service and my replacement
door is looking great.
Thank you so much
12 april 2026
Antwoord van Solidor®
Hi Sue
Thank you so much for your kind words. We’re really pleased to hear you’re happy with your replacement door and the service you received.
Enjoy your new door, and thanks again for your feedback!
Gemma @Solidor
de-laminated door
Our front door stared de-laminating (Outer surface split open!) and although it was on a purchased house and almost ten years old, Solidor kindly replaced the ‘slab’.
11 april 2026
Antwoord van Solidor®
Hi Barry
Thank you for sharing your experience. We’re really pleased to hear that when your front door began to delaminate, our team was able to help by replacing the slab within the warranty period, even though the door was almost ten years old and purchased with the property.
We truly appreciate you taking the time to leave such positive feedback. If you need anything else in the future, please don’t hesitate to get in touch. Gemma @Solidor
Customer review
We had a gentleman called Ash he was very friendly and polite, he was very thorough with his work. He was also very easy to talk to 👍🏼.
9 april 2026
Review zonder uitnodiging
Antwoord van Solidor®
Hi Aaron
Thank you so much for your lovely feedback. We’re really pleased to hear that Ash made such a positive impression. He is indeed one of our engineers, and we’ll be sure to pass on your kind comments to him.
It’s great to know you found him friendly, polite, thorough, and easy to talk to — feedback like this means a lot to our team 👍🏼
Thanks again for taking the time to share your experience.
Gemma @Solidor
The guarantee on these doors is not as…
The guarantee on these doors is not as it seems. I had a front door fitted from Solidor about 10 years ago which then developed a defect. I searched around the house and found the guarantee and luckily it was still in date. I contacted Solidor thinking all would be sorted, only to be told that in fact the guarantee had ran out. I was so shocked. And here is the bit they don’t tell you.
The guarantee begins on the date the door is DELIVERED TO THE COMPANY FITTING THE DOOR and not the date it is fitted at your house. So I had in my possession a guarantee with the date 24th March 2026 on it, but in fact, it ran out weeks before this when the door was delivered to the company who were fitting it!! What a joke.
Such a con, and I now have to pay for the door myself even though the door had a guarantee in place. Ridiculous!!
21 maart 2026
Review zonder uitnodiging
Antwoord van Solidor®
Hi Mr Wilson
Thank you for taking the time to leave a review. We do understand how frustrating this situation must feel, especially when you believed the guarantee was still valid, and we’re sorry for the disappointment this caused.
As a manufacturer, our terms and conditions are with the trade installer, who is our direct customer. This means the warranty period begins when the door is delivered to the installer, rather than the date it is fitted at the property. We appreciate that this isn’t always clear to homeowners, and we understand why this has led to confusion in your case.
Warranties do need a clearly defined start and end point, and for manufacturing guarantees this is standard industry practice, as we do not control installation dates or timescales once products leave our factory. Your installer should also be able to advise on any additional workmanship guarantees they provided at the time of installation.
We genuinely regret that this wasn’t the outcome you were hoping for and appreciate you sharing your experience. Your feedback is important and helps highlight where expectations can be better managed in future. Gemma @Solidor
Nice door with one concern
Solider Front door fitted by local company 7 months ago. Pleased with the look of the door and only concern is that the door is constantly making creaking or cracking/rattling noises which is not only annoying but also quite unsettling.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Solidor®
Hi Rob,
Thank you for taking the time to leave your review and for your positive comments about the appearance of the door — we’re really pleased to hear that.
We’re sorry to learn about the creaking, cracking, and rattling noises you’ve described. We understand how irritating and unsettling this can be. To help us investigate further, could you please let us know whether this issue has already been reported to the installer who fitted the door? As the installation was carried out by a local company, they would need to contact us directly so we can work together to assess whether this is outside of standard performance.
If this has already been reported, we would welcome the opportunity to re‑review what was investigated. Please respond to this Trustpilot request quoting reference SSTP 368, and we’ll be happy to look into this further.
Thank you again for your feedback, and we look forward to hearing from you. Gemma @Solidior.
Really pleased with my new front door
Really pleased with my new front door! Fabulous looking, makes such a difference to the house.
1 april 2026
Antwoord van Solidor®
Hi Samantha
Thank you so much for your lovely feedback! We’re really pleased to hear how happy you are with your new front door and that it’s made such a difference to your home. Enjoy it, and thanks again for taking the time to leave a review. Gemma @Solidor.
Great service
Lovely solid door. Friendly professional installation.
1 april 2026
Review zonder uitnodiging
Antwoord van Solidor®
Hi Mark
Thank you very much for your lovely review! We’re so pleased to hear that you’re happy with your solid door and that the installation experience was friendly and professional. Gemma@Solidor.
100% satisfied and would highly recommend all involved.
Great product installed by an excellent company. Would thoroughly recommend producers and installers.
20 maart 2026
Antwoord van Solidor®
Hi Jon
Thank you for your kind feedback! We’re really pleased to hear you’re happy with the product and that the installers did a great job. Thanks for recommending both — it’s much appreciated. Gemma @Solidor
We are so happy with our new door
We are so happy with our new door. Not only does it look great, it feels so safe and secure.
19 maart 2026
Antwoord van Solidor®
Hi Kate
We’re delighted to hear this — thank you for taking the time to leave such a great review! It’s wonderful to know your new door not only looks fantastic but also feels safe and secure. If you need anything in the future, we’re always happy to help. Gemma @Solidor
So secure solidor
Great team who fitted the door from j c windows . The colour and style of my solidor looks fantastic . I am really pleased with it.
13 maart 2026
Antwoord van Solidor®
Hi Sylvia
Thank you for your review! We’re so pleased to hear you’re happy with your Solidor and that the colour and style look fantastic. It’s great to know the team at JC Windows did a great job with the fitting. Enjoy your new door! Gemma @Solidor
Antwoord van Solidor®
Hi Nikki
Thank you for your review! We’re really pleased to hear you’re happy with the quality. If there’s anything we can help with now or in the future, please don’t hesitate to get in touch. Gemma @Solidor.
What a nightmare we have had
What a nightmare we have had, the door has swollen, it’s been adjusted by the fitter on many occasions,it’s so hard to open and close, they give a long guarantee when you buy the door and when you contact solidor about the problem with it, they don’t want to know.
20 maart 2026
Review zonder uitnodiging
Antwoord van Solidor®
Hi Andrew
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had with your door and appreciate how frustrating this must be.
We would like to reassure you that we do uphold our warranties with our direct customers and always aim to work collaboratively to find a fair and effective resolution to any issues that arise. At this stage, we don’t have enough information to properly investigate what has happened or to understand the history of the adjustments carried out.
So that we can look into this for you and see how we can support, please contact us at support@solidor.co.uk, quoting reference SSTP 367. Alternatively, you can reply directly to the Trustpilot information request, and a member of our team will be happy to review the details and take this forward.
We genuinely want the opportunity to help resolve this matter and look forward to hearing from you. Gemma @Solidor
Replacement door slabs
Well very impressed in the fitment of our replacement front door slabs. Appointment was made previously for between 9am & 10am, Ash & Ian arrived before & quickly got on with the job in hand. They were both polite & very professional answering any questions that we had.
When they were finished they tidied up after & left no mess at all. We would highly recommend to family & friends.
19 maart 2026
Review zonder uitnodiging
Antwoord van Solidor®
Hi
Thank you so much for taking the time to leave such a positive review.
We’re delighted to hear that you’re impressed with the fitment of your replacement front door slabs and that the appointment went smoothly. Ash and Ian will be really pleased to know their punctuality, professionalism, and attention to detail made such a great impression. We’re especially glad they were able to answer your questions and leave everything clean and tidy afterwards.
Thank you for your recommendation — it truly means a lot to us. If we can help with anything in the future, please don’t hesitate to get in touch. Gemma @Solidor
built late 2024
we moved to a newly built house completed late 24 with 3 solidor doors one of the doors ( front door) the lock mechanism that runs top to bottom and in your face when you open the door.is very poor ie the zink plating is starting to change with blackish grey stains which is very poor for a quality product, i contacted solidor who said i should take it up with the installer ,because i dont know who the installer was, i in effect told i have no warranty ,after reading other reviews is this there std service if so its 1 star, for a quality product .
8 maart 2026
Review zonder uitnodiging
Antwoord van Solidor®
Hi Tracey
Thank you for taking the time to share your experience, and we’re sorry to hear about the issues you’ve noticed with your front door locking mechanism. We appreciate how disappointing this must be, especially in a newly built home with what should be a premium product.
To clarify, warranties for Solidor doors are held with the trade partner or installer who supplied and fitted the door, as they are responsible for installation and aftercare. We understand that in some cases—particularly with new-build properties—the installer details may not be immediately available.
While we are unable to manage warranty claims directly, we are more than happy to help explore ways to identify who the installer may have been and see how we can support you further. If you’d like us to take another look into this, please reply to the Trustpilot request or contact us at support@solidor.co.uk, quoting reference SSTP 366.
We genuinely want to help where we can and hope to work with you to find a way forward. Gemma @Solidor.
First class service
17 maart 2026
Antwoord van Solidor®
Hi Barbara
Thank you so much for your kind feedback! We’re really pleased to hear you received first‑class service.
If there’s anything we can help with in the future, please don’t hesitate to get in touch. Gemma @Solidor
Fitted by SGS Isle of Man
Fitted by SGS Isle of Man
Along with all my windows
Very punctual and clean, would definitely recommend
11 maart 2026
Review zonder uitnodiging
Antwoord van Solidor®
Hi Stuart
Thank you for taking the time to leave a review.
We’re really pleased to hear that you were happy with the installation and that everything was punctual, clean, and met your expectations.
If you need anything in the future, please feel free to get in touch.
Gemma @Solidor.
Solid Trusted Guarantee after 8 years
We had a Solidor fitted around 8 years ago after a really bad experience with a Rockdoor that just didn't like the cold or sunny weather. I contacted Solidor directly because of a issue with the door and spoke to Jessica who communcated every step of the way and organised a site visit by their engineer Paul. After 8 years I didn't hold up much hope of sorting the door out without them trying to come up with some kind of smallprint warranty excuse with me then having to pay for a replacement myself as previously with the Rockdoor. Shocked and amazed, they were absolutely brilliant and organised for a new door to be manufactured under their 10 year warranty. Paul fitted the door and he really is a fantastic guy a true gent and a credit to Solidor with his vast knowledge and experience. Solidor to me are a company to be trusted and they actually do stick by their guarantee, no matter the weather. Thanks again guys for a fantastic experience greatly appreciated in this day and age.
20 november 2025
Review zonder uitnodiging
Antwoord van Solidor®
Hi Gary
Thank you so much for taking the time to share such a detailed review.
We’re absolutely delighted to hear about your experience and that we were able to support you with your door after so many years. It’s especially great to know that Jessica kept you informed throughout the process and that Paul was able to resolve the issue for you — your kind words about his knowledge, professionalism, and character will mean a great deal to him.
We truly believe in standing by our products and our guarantees, so it’s wonderful to hear that this gave you confidence and reassurance. Your trust and appreciation really do mean a lot to us, particularly in today’s world.
Thank you again for choosing Solidor and for your very kind feedback. Gemma @Solidor.
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