SourceAudio.com Reviews 7

This company has on behalf of Pink Shark Music - PSMX filed two identical ContentID claims against my YouTube channel. The complaint is on songs that I have legally purchased license to use on YouTube. When I disputed their claim, SourceAudio Holdings reaffirmed their claim on my video. I am now considering taking legal action against them.

I'm a paying customer. Several thousands per year.

Only their technical support is great.
I've been waiting for their SourceAudio Collect team to enable this option for more than six months now.

On top of that, I was billed an additional 150$ for temporarily uploading an extra track to the system, which made me reach another "tier". I deleted it immediately and asked for a refund. They ignored me. Their support redirected me to their financial director who ignored all my emails.

I've also tried to enable their subscription system (which should generate them some revenues) and I've also been ignored.

It's simply beyond me. How can a company ignore new revenues? It's not like I'm a micro-company either, we are the world reference in our domain.

I had 2 claims against 2 songs of mine by this company on YouTube - so I counter claimed them & both were cleared - I own the masters so I have no idea how this company has any claim against my songs.
I’m still unsure how they claimed on my songs no explanation was provided.

Their website is overloaded with info & very hard to navigate. Customer service sucks - they don’t reply to basic questions via email. Still haven’t given any justification for their YouTube claim.

Seem unprofessional.

On the surface, the most effective metadata interface for long-term music storage. Yet, I waited almost five months for album delivery. This was through their upgraded DSP delivery service. My albums have been "Approved" (green indicator) for a month or more. Before that, I do not know why it took over three months to have my albums approved for delivery. Customer support usually responds when I contact them through the app. The problem is that I always get the same response: "There are some internal issues that make things go wrong." I'm not sold on the DSP service.

Three months later

I waited another quarter and contacted them. This time, they told me that I will need to sign up for their paid track hosting service to have my albums delivered. That's completely a bait and switch. A waste of almost a year (8 months).

Do not waste your time, something is not right with these guys.

I bought a C4 synth pedal. This pedal really only does its 'thing' if you use their app. In order to use their app properly you have to log in with a username and password that you can only get by registering via the app. The problem is that you can only create an account via the mobile app, and not from the desktop app, even though the desktop app has a choice to 'create account'. Really confusing. Source Audio did however respond via e-mail and did help me get things going. Their customer service was better than most other companies. I just can't give 5 stars due to the poor experience with their app.

Signed up but too hard, I don't know how to use this services, really complicated. also email still no responses.

Fraudulent company known to make unjustifiable and unsubstantiated claims on content and "match" with fictional artists. Stay well clear.