Service from sarah was amazing. Floor looks great we are really happy with it. Would definitely recommend.
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Lees wat reviewers zeggen
One of the few companies with high grade (select) and thick wear layer (6mm) oak wood flooring. Extremely competitive prices. Top marks for customer service. Sent out samples quickly (arriving next da... Toon meer
Absolutely amazing customer service. I got a few samples from them to choose which laminate flooring to get, quality felt amazing and prices unbeatable. Sharon was really responsive over phone calls a... Toon meer
Source flooring came recommended by a friend. We visited their showroom where staff were very helpful to us in choosing the right flooring for us. Came away with samples to finalise choice. We orde... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2007 – Source Wood Floors We supply a wide range of quality flooring for residential and commercial projects across the UK. Our range includes engineered wood, solid wood, laminate and LVT flooring, with options to suit a variety of styles, budgets and requirements. We can send flooring samples directly to customers nationwide, helping you choose the right flooring with confidence. If you’re local to us, you’re also welcome to visit our showroom and view our flooring options in person. We pride ourselves on providing quality products, competitive prices and friendly, helpful service to our customers.
Committed to providing quality flooring
Honest advice and friendly customer service
At Source Wood Floors, we are committed to providing quality flooring, honest advice and friendly customer service.
We offer flooring samples to help customers make the right choice before ordering, and we are always happy to answer questions and provide guidance.
We take care to ensure orders are supplied correctly and delivered safely. If there is a genuine issue with your flooring or delivery, our team is here to help and will work with you to find a suitable solution.
Contactgegevens
Unit 9 & 10 Diss Business Centre, Dark Lane, Scole, Nr Diss, Norfolk, IP21 4HD, Verenigd Koninkrijk
- 01379642843
- orders@sourcewoodfloors.co.uk
- www.sourcewoodfloors.co.uk
4,9
Uitstekend
1K reviews
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Zo gebruikt dit bedrijf Trustpilot
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Great company to deal with
Sharon was great with my initial enquiry and followed up with good after sales service checking on my delivery etc.
9 december 2025
Simply the best!
I tend not to provide reviews but I just had to with this company. Simply the best service I’ve ever received! Both Sharon and Sarah have been magnificent over multiple phone calls. Thank you.
9 december 2025
Review zonder uitnodiging
Having decided on what flooring we…
Having decided on what flooring we required, I contacted Source Wood Floors and spoke to Sharon.
Flooring was ordered and I was kept up to date concerning delivery date.
Flooring and trim arrived on time, very satisfied with cost and timings
Sharon is a credit to this company for all her help.
25 november 2025
Review zonder uitnodiging
When I called
When I called, I got the best customer service that I have received when getting DIY materials. Great advice, communication and quality of materials.
14 november 2025
Fantastic
Fantastic service . Informative and very responsive to all our queries.
Huge range of samples to choose from .
Thank you Sarah and Sharon- we look forward to our floor installation
14 november 2025
Very knowledgable
Very knowledgable, quick to respond and on the ball when it came to keeping me informed about deliveries - good value good quality product! Very happy and would highly recommend!
10 november 2025
Sarah was very helpful and made the…
Sarah was very helpful and made the whole process very easy, work in construction and know how difficult some suppliers can be. thanks
4 november 2025
Great customer service
Great customer service and competitively priced flooring. Really appreciate you sending samples to our customer to help with the decision making process.
31 oktober 2025
Cracking company
Cracking company....Sharon and Sarah are a Joy to deal with - upfront honest and efficient. Products back up the A1 service.
3 oktober 2025
Review zonder uitnodiging
Cut Size Planks in Packs With No Notifacation.
I bought 14 packs of engineered oak flooring 14 mm thick 190 mm wide x 1900 mm long each pack containing supposidley 8 full planks at 2.88 square metres.. on fitting the floor the first 4 packs contained full boards. The remaining 10 packs contained cut boards varying between 650 mm , 950 mm and 1250 mm. They dont tell you on the boxes or any of the paperwork that there are any cut sizes. I ended up with 8 x 650mm supposed starter boards that are useless and other size supposed starter boards that are absolutely useless and wastefull. The manufacturer and Source Wood refused to replace or refund the rubbish they sent out. Only one starter board is required to fit a floor. All my staggered joints are run in line and fitted properly because I could tongue and groove the useless boards. DIY customers wont be able to do this. I managed to fit my floor without having to buy more and doing it right. There is no paperwork or notifacation on the boxes stating the packs contain cuts. One to avoid. Source Wood and manaufactures have a lot to learn and do not buy their goods!!!!
29 oktober 2025
Review zonder uitnodiging
Antwoord van Source Wood Floors
Dear Mr Elliott,
I’m so saddened to come into work this morning to read this review following our conversation late Friday. As I explained to you, I had spoken to the manufacturer multiple times during the day and explained the issue you were having but, as there was no fault with the flooring, they were not prepared to send another pack FOC. However, I did offer to waive the £50+vat delivery fee on ordering 1 more pack as a good will gesture.
It is industry standard to have a split board in most of the boxes, these are designed as starter boards to help stagger the flooring joins. It is important the flooring has the recommended staggered gaps between rows in order to complete the installation correctly, failure to do this could affect your warranty.
It is also important that you add 8-10% wastage to allow for cuts etc as stated on our website. This would have given you enough long boards to complete your project without issue.
As a small online company, customer service is so important to us, Sharon and I work incredibly hard to ensure every customer has a positive experience with us and our Trustpilot reviews have reflected this up until now. As I’m sure you aware, unfair, misleading reviews can be extremely damaging to small businesses.
I'm struggling to understand how, throughout the whole process of ordering your free samples, me sending you the quote, ordering the flooring and a seamless delivery, you believe our service only warrants 1*.
Whilst your review is extremely frustrating and upsetting, we are supply only and should not be held accountable for wastage and installation errors.
** Following Mr Elliotts second review I would like to add the following:
Mrs Elliott ordered free samples from our website.
Mrs Elliott requested a quote
Quote was sent and they were happy to proceed.
23rd September - Flooring was delivered without issue.
Wednesday 29th October Mr Elliott emailed in and then called to say he couldn't finish his floor as he hadn't used any of the starter boards.
I called and emailed the suppliers multiple times during the day to try and have a few extra planks sent to Mr Elliott, however, as there was no issue with the flooring they were not prepared to do this. I offered free delivery for one extra pack (at a loss to us) to try to resolve the situation to which Mr Elliott replied threatening to leave us a terrible trustpilot review. I then called Mr Elliott and explained the situation and the effort I had gone to to try and resolve things for him which he seemed to understand and appreciate. He said that he would be able to make use of the other boards and complete his flooring. There was no mention of any boards being difficult to fit, had he made us aware at the time, then we would have been able to arrange replacements.
In all our years in Business, we have never had such a complaint from a customer regarding the starter boards. It's been extremely difficult for Sharon and I to comprehend how we deserve a 1 star review for all the hard work we put in to every single sale and after sale.
Regards
Sarah
Great communication re order and…
Great communication re order and delivery from both customer service and delivery driver .
Would recommend this company
14 oktober 2025
Excellent service
I was contacted by your company and it was helpful to have an expert to help with my purchase. The delivery came earlier than expected and the driver was so helpful and friendly. Great service all round!
2 oktober 2025
Engineered wood floor
Engineered wood floor. Good product. Goes down well. Would have given 5 stars but asked delivery to be in a smaller wagon as very narrow lane. Came late in 12t lorry so had to rearrange delivery to another address which was a pain. Not company's fault as not their driver.
25 september 2025
Antwoord van Source Wood Floors
Hi Paul, thank you for your review.
This is incredibly frustrating as we had specifically requested a 7.5T lorry for your delivery so I'm really sorry about this. We hadn't been made aware of any delivery issues until now so I have passed this on to our suppliers. Customer service is really important to us, it's such a shame when 3rd party couriers let us down and this affects our reviews
Incredible customer service from start…
Incredible customer service from start to finish! From ordering samples, to my order arriving the customer service from Source Wood Floors was incredible. The lovely team checked in with me at each stage and even called to check my delivery arrived ok. They were really knowledgeable about the products and what might work in our home. Our new floorboards look beautiful and we can’t wait to lay them. Will be using them again next time I need something!
13 september 2025
Brilliant service and products
Brilliant service and products. Staff were fantastic throughout, really helpful and informative.
3 september 2025
Highly recommended
Great looking flooring really pleased. Company was very helpful. Will definitely use again
4 september 2025
FAB!
Well, what can I say? Both Sharon and Sara were so friendly, I felt that I had known them all my life! They were engaging and friendly, conversation with them about wood floors were boardering on romance! Now I don't know who to ask if they will become my wife? The problem is that I am already married! However, my wife knows nothing about wood floors! A further downside is that I am past my best at 72 years old... if only...
18 augustus 2025
Great service and great product
Great service in helping select our flooring, and keeping us informed on stock levels. Then when we did order, quick delivery, and an excellent product. Very happy all round.
We had the oiled solid oak flooring, and it's great.
22 juli 2025
Would Highly Recommend
Easy to order, spoke to Sharon in customer services for special order door bars, who was very knowledgeable and helpful.
Price was good compared to other retailers for the same product. Quick delivery. Very good customer support.
Would highly recommend.
19 augustus 2025
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