Southeastern Railway Reviews 

I wish to congratulate the staff on the south eastern railway. We have been travelling frequently on this line and have found the staff on board to be exemplary. You brighten our day!

Hello I don’t use the SE often but today I had an appointment at guys hospital, I thought I needed to leave a positive feedback for your company, I was really impressed with the customer service I received from all your members of staff everyone I spoke to not only gave me the information I needed but did so while not making me feel like I was being a nuisance so thank you.

1 is too high. No care about customers. No apologising. Very very poor

Utterly inept - alighted at London Bridge and the locked the doors for 11 minutes whilst 3 trains passed on other platform - highlighting a door fault. Staff rude - preferred to let us miss trains rather than help. Diabolical service and people

Trains are always delayed, when you request a refund, they pay you back £2...for a £16 journey. No words. Stuff is unhelpful and you even get ticket inspectors on board when the train is already delayed...they have no shame! Trains have been constantly delayed or cancelled for the last 3-4 years none stop.

why everyday all my trains at every trip no matter if i’m going into central london or from, they are always delayed for the last 3 years i’ve been doing this commute it’s so frustrating because you can’t even trust train times to plan journeys anymore i’m so so so so tired of it every single day the same

I bought return tickets from SouthEastern for the Bexhill to London leg of a trip to Scotland to see my son. Unfortunately my son came down with suspected COVID, and due to the fact that I'm a live-in carer for my mum who has Alzheimer's and health vulnerabilities, I didn't feel I could take the risk of travelling to see my son, and potentially exposing my mum to a fatal illness.
I went to the train station today, which was the day I was due to travel, and was told I'd need to call customer services to get a refund. But when I called customer services, I was told that the tickets were non-refundable, and that I couldn't even change the date of travel, as now, after queueing at the train station and being on hold on the phone, it was past the time when I had been due to travel.
This is an absolutely atrocious policy of SouthEastern's customer service, totally insensitive to the reasons people might have for needing to cancel at the last minute, negatively impacting people like myself financially in the midst of a cost of living crisis. In future I will be taking the longer route to London and travelling with Southern, so ultimately they'll lose around £1200 a year of my custom, significantly more than a simple refund of £37.50.

Scott the train operator was very helpful in detecting me to the correct platform during train cancellations. He was the train operator to Ramsgate via Tonbridge on Sept 4.

On 1 September, my Southeastern train was cancelled, so I was unable to travel to work because of the disruption. Although I requested a refund for both my outward and return tickets, I have not received a full refund for my return ticket.

I paid £17 for the return ticket, but I have only received £4.35. As the train cancellation prevented me from travelling to work and affected my entire journey, I would like to request a full refund for the return ticket.

Please explain why I have not received the full amount and process the remaining refund as soon as possible.

Poor. No one cares
You head towards Lewisham, it doesn't stop they redirect you to the end of world. Late for work, lost money...for what? There's no wonder everyone tries not to pay and j6st go without scanning, as we,are losing money daily and they do nothing

This 5 star rating goes to the Ticket inspector for the 12:44 journey from Gravesend to Ramsgate today, 2nd of September 2026 , for his good conduct and pleasant human relations Such a perfect gentleman!!!

I thought East Midlands trains were poor but this lot should be closed down. Cancelled trains halfway through journey, poor facilities, unhelpful announcements. An utter shambles.

I’ve been riding these trains for 30 years. They get worse every year. No air con, constant cancellations or late. Horribly expensive.
Drastic changes needed. Invest in new trains!

Always delayed or cancelled. Very dirty and absolutely never any air conditioning, even in +40 heat. Trains are old and ran down. Disgusting

Absolutely appalling service for the price, all in all has cost me £183.00 roughly in lost wages having been consistently late for work because of this abismal service. It can't really be called high speed really because although it travels at high speed once you factor in the persistent late arrivals and cancellations it arrives at the same time as getting a slower service.

We're willing to go outside their normal policy to provide a refund. Able to show care and compassion in difficult circumstances.

There should be an investigation into how they have been transporting people in 30C without AC. They are extremely expensive, yet their services are extremely poor- old, clanky and stinky trains. Delayed/ cancelled at least few times in a WEEK for whatever reason. Hot in summers, cold in winters, etc, etc.

Excellent Assistance service from Neeta at Whitstable, Kent to London. Lovely cheerful helpful staff. Punctual and couldn't do enough.
Highly recommend.
Well done Southeastern.

Train from Hayes to Victoria. Absolutely disgusting condition. Also rude staff on gate, abrupt and unhelpful. Appaled really am, I hope you improve your services before my next trip.