Speedway Motors Reviews 

A bought a motorbike from these people worst motorcycle I ever bought runs way too slow front brake binding I just got fobbed off every time I phoned a joke of a motorbike like speedway

Should have came here before I ordered. Ordered a Brake booster combo for my 1980 corvette. Received a Power Steering Pump Can instead. Customer service did give me a return label but then said we can't ship you the correct part until we get the wrong part back. They sent me a UPS GROUND label which is a 3-4 day lead. They have my $420 and I didn't get the right part and they can't send me the correct part until I send them the wrong part back? Stupid on their part for punishing the customer for their mistakes. You can't speak to a GM or owner. Just a call center supervisor if you are lucky and i think after the 3rd call and umpteenth email i got a nice guy named Dan to get the the "call center supervisor". Bad customer service policy for their mistakes. I won't be back unless the owner calls me.

On September 23rd, 2024, I purchased and received a Chevy 700R4 Automatic Transmission from Speedway Motors, 2WD (Part #91029102). The cost was $2,509.99 plus shipping ($470.99) and tax ($125.52). Total cost was $3096.50. The engine was installed in a 1972 Chevelle Malibu, replacing a manual transmission. The car had a brand new radiator, lines, and torque converter purchased from Jegs, which was in the specifications for fitting this transmission.

Dylan W., an ASE-certified Master Engine Machinist, and Master Automobile Technician installed the transmission. Dylan has a 4-year automotive degree and was employed by Jasper Engines (the nation's largest remanufacturer of gas and diesel engines, transmissions, differentials, air and fuel components, marine engines, sterndrives, performance engines, and electric motors) for 9.5 years as a lead gas and transmission specialist and as a manager of transmission failure analysis.

On Sunday, January 6th, 2024, with less than 200 miles of driving time, the shifting and power engagement began to fail. It also refused to shift down into 1st and 2nd gear. When starting from a stop, the transmission made a high-pitched noise. I recorded this on my iPhone video.

1/20/2024 - I spoke to Marty in Speedway Customer Service and explained the situation. I was told that Speedway sells this product, which is remanufactured by Stellar Automotive Group. They said I needed to contact them to resolve this issue.

Two days later, I had a conference call with my mechanic, Dylan W., and Matt (The manager at Stellar). Throughout the conversation, Dylan satisfactorily answered Matt's questions regarding the installation. Matt said he would have to inspect the transmission to determine what caused the issue. He explicitly stated that we could not open the transmission, or it would void the warranty. Since I had to buy another torque converter, I asked Stellar who they would recommend. I took their advice and purchased another for $225.

We shipped the transmission back to Stellar. Three weeks later, the rebuilt transmission arrived. It was still full of metal shavings (See photo). They informed us that the cause of the failure was the torque converter from JEGS was the problem. We have the original torque converter. We checked it, and it did not fail. I was told by Stellar I would no longer have any warranty on this unit since “they did me a favor.”

Buying this from Speedway Motors cost me almost $900 more than it should have ($160 to have it towed to the mechanic for repair, $225 for another new torque converter, and $460 for labor to pull and replace the transmission.) Speedway refused to even give me credit for any of this and simply washed their hands of this.

And they won’t post the negative review I placed on their product page. You only see what they want you to see, not the truth.

Choose anyone but Speedway Motors.

I had a terrible experience with Speedway Motors regarding an order I placed through Amazon. I ordered a set of wheels at $312 each, and despite confirming with the manufacturer (Weld Wheels) that the product was in stock and ready to ship, Speedway Motors canceled my order without justification.

They initially claimed the cancellation was due to a lack of a shipping ETA, then later blamed Amazon's policies. However, Amazon confirmed that Speedway Motors had until 12/16/24 to provide shipping confirmation, meaning the cancellation was entirely Speedway's decision. To make matters worse, after canceling my order, Speedway raised the price of the item and refused to honor the original price I paid.

Their communication throughout the process was inconsistent, misleading, and unhelpful. My direct inquiries went unanswered for days, and when they did respond, the explanations contradicted earlier statements. They even tried to deflect responsibility for the cancellation back to Amazon.

To "make up" for the inconvenience, Speedway Motors offered a $25 promo code for a future purchase—which doesn’t even work on Amazon. This was a completely inadequate resolution for the time, effort, and financial inconvenience I experienced.

I would not recommend Speedway Motors to anyone. Their lack of accountability, poor communication, and unwillingness to honor their original pricing are unacceptable. Save yourself the frustration and take your business elsewhere like Summit Racing or Jeg's as they are professional organizations.

I bought a chrome mounting kit for my chrome alternator. First of all, not the best quality. What's worse is you receive an incomplete product? Only the two brackets, no chrome bolts no chrome washers no chrome spacers. So I had to buy a second kit from Amazon throw away the parts I Could not use to use the needed chrome, nuts, bolts, and washers and extension pens.
What a rip off

Speedway service is so slow,gas is always highest in town,places are dirty, store prices on the verge of gouging,not worth the speedy card which is part of the store service being so slow at 8am! i go eleswhere

Reported company to BBC company refuses to issue refund in full for shipping wrong part !

won't answer phones,can't get thru - terrible returns help

Parts applications improperly listed then when they send you the wrong part it takes hours on the phone only to be told “ you’ll get a refund once we receive the part and inspect it, then 10-15 business days”. All because they don’t know what their parts fit. So from the time of purchase to refund is over a month. I had the part for1 hour before I called to report the problem. They sent UPS to pick it up, and they did less then 24 hours after I originally received it. I was left a tracking number that I gave to cs mngr. she said “ it doesn’t matter because they don’t trust UPS. BUYER BEWARE. Buy your parts elsewhere.

This is my third review in three weeks about the problem at the station at 101 E Butler Ave in Flagstaff, AZ. The prices at the pumps are next to impossible to read because the lights behind the prices do not work. Heck of a way to run a business if you can't read the price of the gas you want to buy.

they want a 10 dollar label fee to return an item then once they receive it they will deduct the shipping cost...goodbye speedway

Ordered a part, tech support 4 different calls no one identified that it was actually the wrong part. Insane hold times, no outbound contact from them. a few nice reps in cust service but overall horrible waste of two months of time and refund was botched as well

I ordered a relay switch two months ago paid $70 for it and still haven’t received it, Tried contacting customer service and they keep me on hold for a long period of time, I’m still waiting I’m starting to think I’m was ripped off.Don’t waste your money.

This company is not recommended! I wanted to place an order but neither with a valid (!!) credit card nor Paypal would be accepted by me as a first-time customer. After 20 minutes on the phone with an absolute sleeping pill, I wrote an email with the order and my contact details - 24 hours later - then an email saying that I now had to transfer the money via bank transfer, but also which country the order had to be sent to... it's pointless, they can't read!! Fortunately there are other companies!!

Communication with the company is extremely difficult. The sales reps all work from their homes and seem to work when they want. The "manager" is unavailable always. I have left messages, texts, voicemails, emails and the same thing happens. Crickets. So, if you actually expect parts delivered accurately and then if/when they fail, someone to help out, you might want to try some other place. Speedway is not for you.

I made a truly dumb mistake, and was postitively stunned by the how the Speedway Motors Customer Experience agents handled it. They had every reason to ignore me, but instead were over-the-top understanding and helpful.
This email thread will explain things:
Me, 04/12/24: I recently bought a Speedway gift card as a gift for a friend who buys most of his gas at one of your gas stations. When he tried, he was informed that they did not take the card! I would like to know why. If this is really true, I would like the card refunded.
SM, 04/12/24: Thank you for your inquiry with Speedway Motors. ...I'm happy to help. I do apologize for any confusion. Speedway Motors is a speedshop that specializes in car parts for Hot Rods, Muscle Cars, and Racing vehicles. We are in no way affiliated with the Speedway Gas stations. You would be able to use that gift card online at SpeedwayMotors.com or over the phone by calling us at...
Me, 04/13/24: (name), thank you for your response. Unfortunately, I have absolutely no use for the card. Is there some way of returning it? The card is unused, and is unlikely to ever be used. Given the circumstances, I don't mind taking a loss on the return. The card is a $150 gift card, and if I can return it for a $100 refund that would be satisfactory.
SM, 04/13/24: Thank you... My name is (name): I am the Web Specialist on staff today.
I am terribly sorry for the issues regarding your part. This is not how we want to be reflected. I am going to send this over to our customer support team to assist with. Please allow them a few business days to get back to you.
...Please let me know if I can help you out with anything else!
Me, 04/13/24: (Name), I have rarely experienced such outstanding customer service from a company. The rapid responses from you and from (name) were unexpectedly prompt, friendly, kind, and understanding. Apparently this is the company culture.
I'm not happy that I mistook Speedway Motors for the Speedway Gas company. But now I realize that this is on me, and that your company is an innocent bystander...
I was raised to appreciate goodness, and to own my mistakes, and not to prey on another's goodwill. Of course I'll be grateful if something can be done with the gift card. But if not, I understand, no problem. It won't diminish my now very positive impression of Speedway Motors.
SM, 04/16/24: Hi there,
Thank you for reaching out to us. We are very sorry that the gift card was purchased in error and we will go ahead and issue a refund for you order.
Again, I apologize for any inconvenience this may have caused, but please let us know if there's anything else we can do to help.

I was shocked!! Then: I was trying to figure out how to return the card for the refund. But the next day the refund appeared on my credit card without my having to do anything!

Amazing. I caused them problems, took up their time, cost them money on credit card fees, and they are saying things like "I am terribly sorry" and "I apologize for any inconvenience this may have caused you."

I don't like typing and avoid giving reviews. But I am appreciative and in awe of Speedway Motors, and wanted to share this experience and the unbelievable courtesy and class they treated me.
It's pretty difficult for me to believe that they don't treat their real customers with even more class. As I mentioned above, outstanding customer service appears to be baked in the the company culture.

Speedway Motors, thank you!!!!

Started out good.Sharp decline from there. Placed an order, after 3 weeks I inquired as to delivery eta, product hadn't even been considered for delivery yet. Talked to 2 nice associates,but the 3rd couldn't care less that I'd canceled my order, and left a ton of business on the table to buy elsewhere. Lower prices = frustration and empty promises. Lots of other reputable places to buy from.

The wrong part was sent in an obviously opened and retaped box. Customer service is terrible and resulted, after hang up calls, indefinite holds, emails, and chats, in disputing the charge on my credit card.
Not one of the half dozen customer service reps could solve the problem of getting the correct part shipped in a timely manner. After hours on the phone, I gave up and ordered the same parts from Summit Racing and received them the next day. My project was delayed for a week and my expense was significant due to Speedway's error and recalcitrant 'service.' Virtually no one answering the phone is capable of making a decision to correct their own error. Never again.

Sorry company they hire pepole that dont work on vehicles lie and ripp you off. Buyer beware dont shop here ever trashy customer service. Youll be sorry !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Being me, I ordered the part I needed then read the reviews. After that I had trepidation. What I experienced was great. My part arrived just as promised at the beginning of their delivery time slot ( May 28 to April ! ). Next day I tried to install & I ordered the wrong part. I called and they could not have been better. I chose to purchase new part and return the incorrect part. I did that yesterday around 4:00 pm. By 5 pm UPS notified me the package was shipped. I will use these guys again.