The cleaner was not thorough. After she thought she was complete, I showed her several things she had missed (e.g., thoroughly scrubbing the kitchen sink, wiping down one of the bathroom floor, leavin... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I used Spic And Span to clean my apartment before moving out. I can highly recommend this company -- their cleaners are efficient, professional, friendly, and spoke perfect English! :) They did an ama... Toon meer
Bedrijf heeft geantwoord
I have several complaints. 1. The fridge wasn't cleaned. 2. The lime scales removal service wasn't provided. 3. The window wasn't properly cleaned. 4. One of the cleaners didn't take off her sh... Toon meer
Bedrijf heeft geantwoord
After coming from a long trip. I had a last minute clearning with 2 PAX for 5 Hours, one really focused on the iroining and the second one was to clear the whole appartment. The one assigned to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Book a cleaning online in 60 seconds. Professional, English & Polish speaking cleaners available in Warsaw and other major Polish cities. 100% Satisfaction guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Germany, France, Poland, Portugal Luxembourg, Austria, and Sweden since 2016.
Contactgegevens
Sepapaja 6, 15551, Tallinn, Estland
- +48 22 292 21 21
- info@spicandspan.pl
- www.spicandspan.pl
3,9
Goed
105 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
That’s great to hear! 😊 We’re looking forward to your second experience as wel.Thank you for your continued trust!
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you so much! We’re glad to hear you’re were satisfied with the cleaning service
We hope to help again in the future :)
Cleaner did clean other parts well but…
Cleaner did clean other parts well but not the others.
22 december 2025
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your feedback. We’re glad to hear that some parts of the cleaning were done well, though we’re sorry that other areas did not meet your expectations. We understand that a correction cleaning was carried out, and we appreciate your patience in allowing us the opportunity to address the issue. Your comments have been shared with the team so they can improve consistency going forward. Please feel free to contact us directly if you need any further assistance.
Great service
29 november 2025
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you so much! We’re glad to hear you’re happy with the work.
We hope to help again in the future :)
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you so much! We’re glad to hear you’re happy with the work.
We hope to help again in the future :)
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
We are happy to hear you are satisfied with the service provided :) We look forward to serving you again in the future.
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your experience! :)
We look forward to serving you again in the future!
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your experience!
We look forward to serving you again in the future!
Worst. Housecleaning. EVER!!!!
Honestly, this was the worst experience I have ever experienced with a housecleaning service!!! This was to be a professional move-out cleaning. If I could give 0 stars I would. I hired 5 people and received 4 people, paid for vacuum, mop and cleaning supplies. Only 2 of the cleaners had ever worked with each other and they did not work as a team. They did not have the supplies they needed and my husband was forced to go a buy cleaning towels and gloves for them…otherwise they would have had to take turns with the supplies they had. The vacuum cleaner they provided was no more than a glorified dirt devil/dust-buster and was not meant to deal with cleaning an area larger than a 40 sq meter space. Needless to say, it stopped functioning early on. When I called to request a more suitable replacement I was accosted by an abrasive person who yelled at me telling me that this would do and he would not replace it. Customer Service assured me this was a cultural misunderstanding, but in light of the service we received…I am dubious of this statement now. Fortunately, we had a Dyson Stick vacuum(although the cordless battery had limitations)and we thankfully had other cleaning products, mops and supplies. As the mop they brought was the cheap twisted rag style and poorest quality possible. This cleaning took far longer than needed as they did not have the tools they needed. Not to mention the fractured communication of the 4 cleaners. One was sullen and just seemed angry, one arrived late and the 2 who came together seemed able to work in harmony. It was disjointed, unproductive, unprofessional and I would not recommend this company even as a last resort.
21 juni 2025
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for taking the time to share your detailed feedback. We're very sorry to hear about your experience.
We understand your frustration and truly regret the inconvenience caused by the lack of proper equipment, team coordination, and overall service quality. This is being taken seriously, and your feedback has already been forwarded to the cleaning company for internal review.
Please note that we attempted to reach out via email after the service to discuss the situation further, but we did not receive a response. In any case, we remain available and are awaiting your reply should you wish to continue the conversation or request a resolution.
Inexperienced cleaner
Inexperienced cleaner. Spent 6 hours cleaning and didn’t actually clean properly. Ordered for moving out cleaning. Do not use especially in Poland.
6 april 2025
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your feedback. We're truly sorry to hear that you weren’t satisfied with the service.
We do want to kindly note that, as you’re aware, the appointment was adjusted to a shorter duration than originally booked, and a discount was also applied on top of that. We always aim to be fair and transparent, and to do our best to accommodate each customer’s needs.
That said, we appreciate you taking the time to leave a review.
The proce wasn't clear and the price is…
The proce wasn't clear and the price is much higher than what it appeared to be. 129 for cleaning a couple of rooms!
10 april 2025
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your feedback.
We’d like to clarify that the pricing is clearly displayed on the booking form at the time of reservation. The rate is calculated hourly, and the total price is automatically updated based on the number of hours you selected. In your case, the amount of 129 reflects the specific duration and service type you chose.
Additionally, your booking was made as a last-minute service, which was accepted and scheduled accordingly.
We always aim to be as transparent as possible and encourage customers to review all details before confirming. If you have further questions or need clarification, we’d be happy to assist.
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your experience!
We look forward to serving you again in the future!
The cleaner was not thorough
The cleaner was not thorough. After she thought she was complete, I showed her several things she had missed (e.g., thoroughly scrubbing the kitchen sink, wiping down one of the bathroom floor, leaving part of another bathroom floor dirty, not cleaning out inside of microwave). She was very pleasant and responsive. I would have given her five stars except for the lack of thoroughness.
29 maart 2025
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your feedback! We sincerely apologize for the oversight and appreciate you bringing these details to our attention. We're glad to hear that the cleaner was pleasant and responsive, but we understand how important thoroughness is. Your input is valuable, and we hope to provide you with a 5-star experience next time!
Overall its okay but I expected more…
Overall its okay but I expected more for a deep cleaning.
5 februari 2025
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Dear,
Thank you very much for your feedback. We are truly sorry to hear that. If possible, please contact us via email, we would be happy to understand better what went wrong with the deep cleaning service.
We appreciate your understanding and hope to assist you again soon.
Excellent job
20 december 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your experience! We’re thrilled to hear you found the service excellent.
We look forward to serving you again in the future!
Awesome!!!!!!!
27 november 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for the kind review!
We look forward to assisting you again :)
Cleaner spoke English and cleaned well.
24 september 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your positive feedback! We are really happy to hear that and look forward to serving you again in the future.
Refrigerator door surface was cleaned…
Refrigerator door surface was cleaned with steel scrub and surface from somooints is scratched badly and damaged the paint.
3 september 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
We were surprised to receive the complaint about the damage to the refrigerator door surface several days after the service was completed. The feedback from the cleaners differs from your report.
Despite the delay and the fact that we were not present during the service, we took immediate action to address the issue and worked towards a resolution.
Didn’t bring the mop- and spent 30…
Didn’t bring the mop- and spent 30 minutes mopping the floor with a wash cloth… washed lots of time. She couldn’t remove the limescale buildup in the bathroom. I had to go behind her and reclean everything because it was a moving out cleaning that I paid for. Low quality service. Very very slow also. Not worth the money at all…
10 augustus 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced.
We have reviewed your case and, as a result, have adjusted your bill accordingly to reflect the service you received. Additionally, we have reached out to the cleaning team to address these issues and ensure they do not happen again.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
800 zloty for 3 hours for a cleaning…
800 zloty for 3 hours for a cleaning that an armless infant could do.
They didnt even touch the window sills or anything that wasn't obvious.
The floor was still full of dust on some spots as if they ignored it.
NEVER EVER HIRE SPIC AND SPAN
2 augustus 2024
Antwoord van SPIC AND SPAN. Home & Office Cleaning (Poland)
Thank you for your feedback.
We sincerely apologize that the service provided by the cleaning company did not meet your expectations. We are currently in contact with them to obtain a clearer understanding of the situation.
Given that your appointment took place on August 1st, and that you rated us 5 stars on our platform, we would appreciate it if you could provide us with more information.
Please reach out to our support team via email, and we will be more than happy to assist you with any issues.
Concerning the pricing, we would like to kindly remind you that all our rates are always displayed on our website for your reference.
As a marketplace, we are committed to enhancing our services, and your feedback is extremely valuable to us.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.