We purchased our new motorhome from Spinney Cheshire. Fantastic service from Mark French. He couldn't have been more helpful and offered us a great deal. We had a couple of niggles post collection but... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Just brilliant!. We've been regular accessory customers for years, but we picked up our new (to us) motorhome today, and the sales team (special mention to Hannah and Barry for the comprehensive hando... Toon meer
Bedrijf heeft geantwoord
Had a problem with our caravan door lock which needed to be fixed urgently as we were due to be going away in the van. Spoke to Sue, at Northampton, on reception. She managed to fit us in within... Toon meer
Bedrijf heeft geantwoord
We only found Spinney via an internet search. However, from the initial enquiry, they were very responsive. Our purchase was handled by Barry, who couldn’t have been more helpful. He kept us updated o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Geschreven door het bedrijf
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Contactgegevens
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, Verenigd Koninkrijk
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very poor service
Very poor communication before sale. Vehicle hand over incomplete and van released with multiple defects which should have been dealt with before handover. So far it has proved impossible to get any of these problems resolved. As it stands I would not use Spinney again and would certainly recommend others not to either. Very poor and disappointing experience.
4 juli 2026
Great service at Spinney Cheshire
We purchased our new motorhome from Spinney Cheshire. Fantastic service from Mark French. He couldn't have been more helpful and offered us a great deal. We had a couple of niggles post collection but the team were proactive in sorting them out. I would definitely recommend this dealer and would use Spinney Cheshire again 👍
4 juli 2026
My experience
Picked my van up they made me feel comfortable and made every effort to cover every part of the caravan so i was familiar with how to operate every part
27 juni 2026
Professional friendly helpful this my…
Professional friendly helpful this my fifth moterhome from them going back to 2010 still going strong 👍
4 juli 2026
Great service
Great service from James and the entire team at Spinney as usual. Thank you very much
1 juli 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you for your kind review! We're delighted to hear you received great service from James and the rest of the team.
Your continued support means a great deal to us, and we'll be sure to pass your lovely comments on to James. We really appreciate you taking the time to share your experience.
Thank you for choosing Spinney, and we look forward to welcoming you back again soon.
Wouldn’t buy another van from them
Bought a caravan from Northampton branch , 12 months warrant they said bring it back if you had a problems they would fix it under the warranty, the gas oven flame wasn’t right , when you turned the gas up it didn’t increase the flame also on the grill , they fixed it , and produce us with a bill ! Said we had gone over a pot hole , but they changed the gas adaptor in the front ,and had the oven out didn’ ring before hand just went ahead and fixed and charged us , the lock in the door was very stiff barrel came slightly out when you took the key out , said they fixed it , they haven’t . Gave us a 2nd key that didn’t fit any lockers or door. Back break light never worked wanted to charge us for a whole unit . Our experience has not been a great one . First time with the Spinney and our last . Would not buy a caravan from there again, there happy to sell you a van but not look after you after sales .This is not our 1st van been caravan if for 35 years never been treated as bad as they have . There after sales is rubbish
27 juni 2026
Review zonder uitnodiging
Antwoord van Spinney Motorhomes & Caravans
Thank you for taking the time to leave your feedback. We're sorry to hear that you remain disappointed with your experience.
Having reviewed the work carried out, we'd like to provide some clarification. The original issue with the oven was caused by low gas pressure, and we replaced both the faulty gas regulator and the gas shut-off valve under your warranty. These repairs did not require the oven to be dismantled.
Before any work was carried out, our technician identified that the oven frame had collapsed due to multiple broken rivets. This is not a fault that would occur through normal use. We contacted you while your caravan was in our workshop to explain the issue, and, following that conversation, you agreed to the additional 1.5 hours of labour required to remove, strip down and repair the oven.
Regarding the spare key, the replacement supplied by our Sales team was the correct key number. When we inspected it, we found it had not been finished correctly during manufacture. We adjusted it, tested it in all the locks, and confirmed it was working correctly before the caravan was returned.
With regard to the brake light, this is a sealed LED light cluster. Unfortunately, this type of component is not covered under the manufacturer's warranty. However, after discussing the matter with you, we supplied and fitted a good used replacement light cluster free of charge as a gesture of goodwill.
We're sorry that, despite these efforts, you have been left with a negative impression of our aftersales service. We always aim to resolve issues fairly and transparently, and we appreciate you taking the time to share your feedback.
Brian was absolutely fantastic from…
Brian was absolutely fantastic from the min we put our deposit down and till the mib we left very knowledgeable about spinney products an very passionate about what he does so thankyou very much
2 juli 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you so much for your wonderful review! We're delighted to hear that Brian made such a positive impression from the moment you placed your deposit right through to the day you collected your vehicle.
We'll be sure to pass on your kind words to Brian. His knowledge, passion, and commitment to looking after our customers are qualities we're incredibly proud of, and we're sure he'll really appreciate your feedback.
Thank you for choosing Spinney. We hope you enjoy every minute of your new purchase and wish you many happy adventures.
Very easy and well looked after all our…new customers
Very easy and well looked after all our questions were answered promptly
27 juni 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you for your lovely feedback! We're delighted to hear that everything was straightforward and that you felt well looked after throughout your experience with us.
It's great to know all of your questions were answered promptly, as providing helpful and attentive service is something we pride ourselves on.
We really appreciate you taking the time to leave a review and hope you enjoy many happy adventures. We look forward to welcoming you back in the future!
Great experience choosing a caravan…
Great experience choosing a caravan very helpful very pleasant to talk to thanks
27 juni 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you for your kind review! We're so pleased to hear you had a great experience choosing your caravan and that our team was helpful and pleasant throughout the process.
We really appreciate your feedback and hope you enjoy making lots of wonderful memories in your new caravan. We look forward to welcoming you back again in the future.
Thank you Sue .
Had a problem with our caravan door lock which needed to be fixed urgently as we were due to be going away in the van. Spoke to Sue, at Northampton, on reception. She managed to fit us in within a few days.
We took the caravan in and were able to collect it the same day.
Cannot thank Sue enough for her help and friendliness in sorting out our problem so efficiently.
She is the sort of "front of house" person that can only give Spinney Northampton a good name.
2 juli 2026
Review zonder uitnodiging
Antwoord van Spinney Motorhomes & Caravans
Thank you so much for your lovely feedback! We're delighted to hear that Sue was able to help get your caravan door lock repaired in time for your trip.
I'm sure Sue will be delighted to hear your kind words. Providing friendly, efficient service and helping our customers get back on the road as quickly as possible is exactly what we strive for.
We really appreciate you taking the time to share your experience. We hope you have a fantastic trip and look forward to welcoming you back to Spinney in the future. Safe travels!
Just brilliant!
Just brilliant!. We've been regular accessory customers for years, but we picked up our new (to us) motorhome today, and the sales team (special mention to Hannah and Barry for the comprehensive handover), the team in the accessory shop and the general service was excellent. We didn't feel any pressure at all, and every step of the process was handled perfectly. Nicely done everyone 👍
30 juni 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you so much for your wonderful feedback! We're delighted to hear that your experience purchasing your motorhome was just as positive as your visits to our accessory shop over the years.
We'll be sure to pass your kind words on to Hannah, Barry, and the rest of the team, they'll be thrilled to know their efforts made such a great impression. It's fantastic to hear that you felt comfortable throughout the process and that the handover and service met your expectations.
Congratulations on your new-to-you motorhome! We wish you many happy adventures, and we look forward to welcoming you back whenever you need us.
Spinney Warwickshire were excellent…
Spinney Warwickshire were excellent with our recent purchase of a caravan. Alan Blair, in sales, was informative and thorough and made the process of purchase very easy and comfortable. On the day of collection Alan Rumney did our handover. Despite being very seasoned caravanners, and extremely hot weather conditions, he took his time to ensure that every aspect of the caravan was explained fully to us. We have never had such a good handover in all the years that we have bought caravans.
We also had a card issued which gives us 20% off in any of the Spinney shops!
Would thoroughly recommend Spinney Warwickshire, and know from previous experience that the after sales will be good as we have used Spinney Northamptonshire a couple of years ago and have friends who have bought from them recently and praise their after sales, which will be the same across the company.
25 juni 2026
Review zonder uitnodiging
Antwoord van Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a fantastic review and for recommending Spinney Warwickshire!
We're delighted to hear that Alan Blair made your purchase experience informative, straightforward and comfortable. It's also wonderful to know that Alan Rumney delivered such a thorough handover. Receiving praise from experienced caravanners, especially that it was the best handover you've had over many years of caravan ownership, is a real compliment and something we'll be sure to share with him.
We're pleased you're able to make the most of your 20% discount card in our Spinney shops too!
It's especially rewarding to hear that your previous positive experience with our Northamptonshire branch, along with recommendations from friends, gave you the confidence to choose Spinney again. Providing excellent aftersales support across all of our branches is something we take great pride in.
Thank you once again for your kind words. We wish you many happy adventures in your new caravan
I brought a motorhome from Spinney
I brought a motorhome from Spinney, I am so glad I chose to buy from a dealership, as opposed to privately.
Everything, was prepared on time and efficiently, the aftercare service has been amazing from Barry at the Silverdale branch.
17 juni 2026
Review zonder uitnodiging
Antwoord van Spinney Motorhomes & Caravans
Thank you so much for your wonderful review!
We're delighted to hear that choosing to buy your motorhome from Spinney gave you the confidence and peace of mind you were looking for. It's great to know that everything was prepared on time and that the process ran smoothly.
We're especially pleased to hear your kind words about Barry at our Silverdale branch. Providing excellent aftercare is something we pride ourselves on, and Barry will be thrilled to know he made such a positive difference to your experience.
Thank you for choosing Spinney. We wish you many happy adventures in your motorhome
After sales follow up abysmal
I bought a 2016 VW California from Spinney, flintshire in mid may. From day 1 there was an exhaust fume smell entering the cabin on engine start up and particularly strong under the nsf wheel arch. After about 300km the engine light came on and shortly afterwards the abs and tyre pressure lights. Reported for resolution within 2 weeks from purchase and delivered back into Spinney custody within 3 weeks. This is well within the timescales of the 2015 consumer rights act and so i expected a timely and efficient resolution of the problems with Spinney choice whether they would seek warranty compensation or not. After an agreed return to me within 10 days, now more then three weeks on, it seems investigations have not been done, its impossible to get an update and a formal e-mail to to the service manager, Charlotte has not been responded to following three business days. The issue of the smell has ample info online in respect to it being a common issue with WV diesel engines and having a relatively simple fix (egr leaks). Spinney have tried to get warranty involved for the ABS sensor but zero update. The almost structural lack of feedback, response and inaction is impressive, unacceptable and in my case seems to be becoming non compliant with the law. Do not go to these people with your hard earned cash. After sales care is at best a total joke.
29 juni 2026
Review zonder uitnodiging
Antwoord van Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience has not met your expectations and appreciate how frustrating the delays and lack of communication have been.
We acknowledge that you reported the concerns with your Volkswagen California promptly after purchase and entrusted us with investigating and resolving them. We also recognise that our communication throughout this process has fallen below the standard we aim to deliver, and for that, we offer our sincere apologies.
To provide some context, your vehicle is currently with our independent repair partner, Jubilee, where repairs to the wheel bearing and ABS sensors are being undertaken. During the warranty claim process, MB&G requested further technical information to support the claim. This information was submitted promptly, and the claim was approved on Wednesday, at which point Jubilee received immediate authorisation to proceed with the repairs.
When you visited our branch yesterday, we contacted Jubilee while you were with us in an effort to obtain an update; however, our call went to voicemail. We understand that you subsequently visited Jubilee directly and were advised that they are currently experiencing staffing shortages, which have delayed your vehicle's return to the workshop despite the necessary authorisation being in place.
Although we have been actively pursuing updates on your behalf, Jubilee operates as an independent repairer and we are unable to influence their workshop scheduling or repair timescales. However, we fully accept that this should not have affected the level of communication you received from us, and we acknowledge that we could have kept you better informed throughout the process.
Following your visit, we contacted Jubilee again to emphasise the urgency of your repair, requested that your vehicle be prioritised wherever possible, and asked that all future correspondence regarding your vehicle is communicated directly to us so that we can provide you with timely and accurate updates.
For clarity, we would also like to note that, in addition to the warranty-related repairs, your vehicle requires the replacement of a shock absorber and a wheel alignment following damage sustained after striking a pothole. These repairs are separate from the warranty claim currently being processed.
We appreciate the constructive conversation we had with you during your visit and your acknowledgement of our efforts to progress the repairs. Please be assured that we remain committed to seeing this matter through to a satisfactory conclusion and returning your vehicle as soon as the outstanding work has been completed.
Thank you once again for your feedback. It has been shared with our management team as part of our ongoing commitment to improving both our communication and customer service.
Really great place to purchase
Really great place to purchase, Joe was great at Spinney Cheshire, all went through smoothly. Caravan swap went well thanks to Neil and Jason. Thank you
23 juni 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you for your fantastic review!
We're so pleased to hear that everything went smoothly with your caravan purchase and exchange. It's great to know that Joe, Neil, and Jason helped make the whole process an enjoyable experience.
We'll be sure to pass on your kind words to the team at Spinney Cheshire, they'll really appreciate your feedback.
Thank you for choosing us, and we wish you many happy adventures with your new caravan. We look forward to seeing you again in the future!
Spinney (Warwickshire)
Buying a caravan or motorhome is an expensive investment that requires careful thought and planning. A number of visits were made to Spinney in Warwickshire to look at their stock and prices. On each occasion we were never hurried or made unwelcome and a member of staff was always available to help if needed. On the final day we visited Richard Bulmer was available to deal with our questions and to progress an order once a decision was reached. It was not a straightforward matter with many elements but Richard dealt with everything in a calm and professional manner, leading to a price which was acceptable. Advise on available funding sources was given when requested and an introduction made which proved productive. The handover was undertaken by Alan Romney whose experience as a caravan owner and technical knowledge was invaluable and first class. Other staff members who assisted with insurance and service plan advice and assistance delivered a 5 star service hence the above rating.
19 juni 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you so much for taking the time to leave such a detailed and wonderful review.
We're delighted to hear that your experience with our Warwickshire team was such a positive one from your first visit through to handover. Buying a caravan is an important decision, and we're pleased that you always felt welcome and supported throughout the process.
We'll be sure to pass your kind words on to Richard, Alan, and the rest of the team. Richard will be delighted to know his calm, professional approach made the process easier, and Alan will really appreciate your praise for his thorough and knowledgeable handover.
Thank you once again for choosing us and for your 5-star recommendation.
James, sales excellence
James, the sales guy went over and beyond giving help, advice and did what he said he would, not always done these days.
26 juni 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you for your wonderful feedback.
We're delighted to hear that James went above and beyond to help you and delivered on everything he promised. Providing honest advice and exceptional customer service is something we take great pride in, so it's fantastic to know your experience reflected that.
We'll be sure to pass your kind words on to James, he will really appreciate them.
Antwoord van Spinney Motorhomes & Caravans
Thank you for your great review.
We're delighted to hear you found exactly what you were looking for and that your caravan was ready when you needed it. Providing a smooth and efficient experience is what we aim for.
We appreciate your feedback and wish you many happy adventures in your new caravan. We look forward to welcoming you again in the future!
Antwoord van Spinney Motorhomes & Caravans
Thank you for your lovely feedback.
We're so pleased to hear that Colin provided you with great service from start to finish. We'll be sure to pass on your kind words to him. I'm sure he'll really appreciate them.
Thank you for choosing us, and we hope you enjoy many happy adventures. We look forward to welcoming you again in the future!
Swift Conqueror 565 caravan
My wife and I purchased a Swift Conqueror 565.
The sales man (James) was very pleasent. He talked us through various things on the caravan and was very helpful and answered any questions we had.
When we came to collect the caravan, we were introduced Dave who was a nice guy and gave us a very in depth handover making sure we understood how everything worked.
He was patient and answered all our questions.
When we got the caravan home, we had to get it loaded that day as we were going away in it that afternoon.
Whilst loading the caravan we started to notice one or two things that we would have expected to have been put right.
There was only 2 screws holding the slide out rack in the cupboard under the sink and the rack wouldn't slide in and out properly due to the it coming away from the tracks.
The wooden panelling on the front of the bed was coming apart at the corner.
All the locks on the lockers and the rams at the side of the all the windows had been sprayed with WD40, but any excess hadn't been wiped and consequently all of the windows and all of the locks and locker doors have now got greasy streak marks down the side of the caravan.
We we told the caravan would be cleaned. I think that basically means wipe the worktops, hoover the mats and spray some nice air freshener, because the caravan looked nice on the surface, and smelt nice to, but as we started to put things in the drawers and cupboards we found that they hadn't been cleaned at all. There were crumbs, dirty marks and grease marks that we had to clean.
After we were loaded we did have a great weekend away. That said when we got to the place we were stopping at, I went to put the legs down but the winder that fits on the stablizer legs was missing .
Luckily I was able to borrow one to get the legs down.
I reported this to Spinney and they apologised and sent one out to my house by courier.
Generally speaking were are very happy with the caravan and with Spinney, but they just let themselves down on a couple of points. The biggest issue for me was the cleaning. When you are spending that amount of money I would expect it to have be thoroughly cleaned.
All that said, we would like to say thank you to spinney for our new caravan which we really love.
Phill and Caroline.
19 juni 2026
Antwoord van Spinney Motorhomes & Caravans
Thank you, Phil and Caroline, for taking the time to leave such a detailed review.
We're delighted to hear that you're enjoying your new Swift Conqueror 565 and that James and Dave made your buying and handover experience such a positive one. We'll be sure to pass on your kind words to them. They will be thrilled to know their help and support were appreciated.
We're also grateful for your honest feedback regarding the preparation of your caravan. We're very sorry that the cleaning and a few finishing details weren't up to the standard you rightly expected. We completely understand your disappointment, especially when making such an important purchase, and we'll be sharing your comments with our team to help us improve our pre-delivery preparation and quality checks.
We're pleased we were able to quickly resolve the missing winding handle, and we really appreciate your understanding throughout.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.