Double charging and illegally accessing my website on the back end
Brandon Cook, the owner of splinter, will give you a price to do something and when it doesn’t work will charge again to fix it. He charged for a core feature on our website that him and his team developed. It didn’t work for over a year. He then tried to bill us to fix it. The website had 404 errors way before he changed servers and then sent a bill to fix it, but he blamed it on the new server. He also illegally got into our customer database, on the server, and retrieved one of our admin log in credentials and then used those log in credentials to make himself another admin account after we terminated his services. To this day he refuses to give us our backups of the website or ftp log in credentials so we can migrate the site to another host after we spent upwards of 150k with him. I would steer clear of this company because they charge to fix issues that should have worked from the get go and break in to the backside of your website after their services were terminated.