Sports Direct Reviews 1.493

Is Sports Direct in trouble? My local store in Beverley never has many customers. Employ young staff with little to no Customer Care skills. With a high turnover of staff. Trained to pretend to be tidying up when keeping an eye on you. As if a potential shop lifter. Very off putting. It happens time and time again. No shopping pleasure. No wonder paying customers shop more online elsewhere. Not a happy customer. I would like to know how they would cope if a flash mob went in and cleared their shelves. Probably run home to mummy. This company is not recommended. Shop elsewhere.

The standard of clothing is appallingly low. Never used to be like this.

Returned trainers with a clear fault (sole breaking away after just two months of minimal use) and was refused under “no manufacturing fault,” yet given completely different reasons across Strood store (management), Customer Services, and Chatham store (assistant manager/supervisor). None of the explanations even matched the actual condition of the shoe.

Not only was this handled poorly, but the sheer gaslighting from the Chatham branch to justify their reasoning was unacceptable. Their explanation focused on the soles being “worn down,” which does not correspond with the actual fault — the sole separating from the shoe.

The decision was made upfront, and the reasoning was clearly shaped afterwards to support a refusal.

Other retailers selling the same trainers confirmed it’s a fault and said they would have accepted the return. I had proof of previous purchases with no issues, the short timeframe, and the fact the fault is only on one shoe — still refused.

This isn’t a proper assessment, it’s bias. If this is how they operate, I can only imagine how many other customers with genuine faults are being dismissed so money can be retained.

On principle alone, the level of poor practice here is unacceptable. This is not the standard of service they are legally expected to provide, and I would seriously question how this would hold up under proper consumer law review.

Avoid at all costs — shop directly with brands to protect your money and purchases. Sports Direct is not fit for purpose.

Returned a faulty pair of runners. The heal clearly came off on 1 shoe i.e peeled off and was hanging. Following weeks of waiting they were returned to me (the same pair). They are only used for school and my son gets a lift to and from school so barely walks with them. He changes them when he gets home. Heels have no visibility of being anyway worn. The feedback from customer service "After further review, our warehouse team has rejected the return as the item was not identified as a manufacturing fault and appeared to have been heavily worn."

Avoid Sports Direct at all costs. Refused a refund for returned items and forced store credit instead.
Their return policy is deliberately hidden (small sign at the till covered by promotions) and not explained by staff — completely misleading.
Terrible customer service and very poor business practices. Won’t be returning.

If I could give zero stars I would. Absolutely shocking "Customer Service". I purchased trainers for my son and when they broke apart within weeks, I was told by the store that they "shouldn't be worn every day". Apart from the fact that they weren't being worn every day, how does that make any sense? I escalated this to the CEO - surprise surprise, I got no response. I escalated it to the Fraser Group, who apparently only deal with on-line purchases! So basically, if you buy something in-store that isn't fit for purpose, it's your loss. I will never buy from Sports Direct again.

Total scam. They advertise their Nike trainers (pacific women) with the wrong sizing. As you pay already £4.99 to have shipped and £4.99 for shipping it back if you need a refund you kinda hope it will all go well. But it didn’t as the trainers said (UK5.5 EU39) I thought that was odd but there was no other size for the 39 as I am a 39. So I bought the 5.5 size as I needed the trainers for the same week and they were in offer…When they arrived they didn’t fit as my suspicion were right it was ended a UK 5.5 but instead of a 39 it would have fit a 38. The UK sizing is indeed UK5.5 EU38!!! the manufacturer made the mistake but it was the responsability of Sport direct to correct it. so I wonder if Sport direct bought a stock cheaper of wrongly sized trainers and it is trying to sell them thinking the £4.99 shipping and return will stop customer to send them back. A full on scam. Now I wonder why they are still an operating company!!!! Aren’t we supposed to be protected as customers? Anyhow I have informed my back to retrieve the payment…as you can do that…let see what happens…

Omg where do I start.
I ordered a desk online and it clearly stated that it was a folding desk, when it came it wasn't. Went on to the chat to have it returned. After numerous questions and me sending a number of photos, I was told to build the desk up to make sure that it wasn't a folding one. After arguing that it definitely wasn't a folding desk and what reads like war and peace they refused to refund me until I built it up to prove it.
I built it up and guess what it wasn't a folding desk.
So back on the chat I go and have to go through the same questions send the same photos that they already had. In the end I got a refund after nearly a hour on the chat going around in circles for something that should have been straight forward. I now feel mentally exhausted.

Ordered a pair of trainese. Express delivery. Expected delivery 7 days. Tried to ring to ask if I can come and just collect them. No one answers. 3-5 days on the website for store collection. Brilliant discounts, however absolutely shite at everything else.

Wow I should have checked the online reviews before placing the order. Bought a jacket online that is way too big with a bad fit so started a return process. I found out that I cannot return this in store and it has to be returned via post which means I need to pay another £4.99 return postage, in addition to the £4.99 original delivery cost. So altogether I have paid £10 postage for nothing. This would be the last time I'll ever buy from Sports Direct

This company just feels so scammy. So today I went in to purchase some jogging bottoms. I was looking at the same rack where all the bottom were the same brand and price. They were all £11 each of 2 for £17.50. So I thought I may as well get 2 pairs. I found one pair in my size in black , and I would of preferred to get another black pair but there wasn’t any , so I looked at the same rack but in a different colour I found a grey pair in my size. Went to the till with these and a couple of other things I’d bought. As soon as I’d paid I checked the receipt to see the offer had not been applied. So I said something to the staff excepting it to be easily sorted … oh no I was told sorry they aren’t the same as one pair has a cuffed leg. This just seemed so ridiculous as they were both £11 each both had the exact offer tag saying 2 for £17.50 same brand on the same rack. I think they just hope customers don’t notice and end up being over charged. So I had to go find a new pair that didn’t have the cuffed leg so maybe not too bad except they dont do refunds only credit notes. What business does that these days ? Obviously not interested in keeping their customers happy. Seems like they are hoping to catch people out. Hull - kingswood

Bought two men T-shirt size small on line you have to pay for postage you can pick up still have to pay the T-shirts was so small it would fit a five year old and the quality was poor when you do a return they asked the reason and I told them still you have to pay £4.99 to send back 4.99 post to get the items so I am nearly £10 out nothing to show for it never a gain be careful what they show you on line is not always what they send you 😡

I bought some Puma trainers, they didn't last a week before the canvas started to fall apart. The management said toes going through the material isn't something that's covered for a refund

I bought 6 items,I paid with my card and before I left,I checked the receipt because I already estimated how much will I pay and I was really shocked that in the receipt there was a Nike Jacket amounting £92.
I did not buy a Nike jacket so how come there was a Nike jacket in my receipt.
So I complained right away.And also it's written 2 for £14.Londsdale shirt and I was charged 8.50 each.So there was no discount inspite of buying 2 items.Double check before you leave.
If I did not double check,£92 will be charged to me to an item I did not buy and I will not get the discount for buying 2 Londsdale shirt.
She gave me a refund and I'll wait for the money to be returned to my account.Imagine £92.Hopefully in few days I'll receive it.Be cautious when you pay in any store you buy.

Inverness: having asked for 100% cotton. Not until returning to apartment, had I realised but only 22% cotton.

Having, returned the socks, I was given no refund nor exchange.

AI prevents entering, exact date of purchase, which, in any event, I cannot precisely recollect. Belatedly since when, having learned of business reviews. Notably Trust Pilot.

However. I was given a mouthful of vitriolic rhetoric & told what to go & do with myself . . . return to England, (since when, where I now, lamentably, reside) . Albeit, circa, 2012 ?

HQ Customer Support. (As) DISMAL, (as Regatta).

Since when, I have never ever returned, nor purchased, anything on line.

Footnote: I should like to replace my most excellent Ortlieb, bicycle panniers. (Delivered late by AmaSCAM whose warranties, like eBAYONETTING, aren't worth the paper, they are written on). Then purchased, 2012 from most excellent, EVANS, bicycles. Since acquired by SportsDirect.CON. But, because of aforementioned, wont.

Now I await unwarranted, Trust Pilot censorship & removal from Business REVIEWS.

Here's how they get you:

1) On their website they state that all items are in stock.
2) You place your order + £4.99 postage.
3) If it's out of stock (like many items are) they send you a similar item in the hope that you'll keep it because returns cost you another £4.99.
4) Customer service tell you that "website images are for illustration purposes only".

Absolutely shocking, ordered three pairs, the best of the three pairs was missing from the order, no explanation, no contact, after hours of automated bot chats eventually got someone in an overseas chat via text, who said the last item is out of stock so ill refund that one is that ok, well sorry no thats not ok its the only pair i really wanted and i ordered three to keep postage costs per pair down, you cant just sell something decide you dont have half the order and send the bits you do have and then think thats ok, its not good enough

Few items ordered, returned as to small. Some Not even tried on and then i received email that one shoes are used and no refund will be paid.... Absolutely scam. Last time when i buy anything from them

Brought a snooker cue and case. After leaving the store realised the case had dirty marks and scratches. Decided it wasn’t much of an issue. After about a week I noticed two screws on the case were missing. Went back to the shop and they exchanged it for me. Then after using the cue I noticed it had two small dents in it. I went to the store again and was told by the assistant manager that it wasn’t a manufacturing issue and he wasn’t able to help me. I spoke to the manager and she couldn’t help me either. I fumed out of the shop saying that I wouldn’t be shopping in here again.
I advise customers to think twice before spending their money there.

I ordered 2 pairs of identical ice skates for 2 sisters,i received 1 pair as ordered, the second pair which was in the same csrrier bag with Frasers written on which had been heaviky selotaped. the box for this pair was in pices in the bag there were no instructions, the skates were the same brand but a cheaper pair so not the ssme and the cheaper price was on the box even though i had paid the dearer price for both pairs. I have been trying to get a resolution for over a week now and still no joy,i just keep being sent from one person to another.