SRAM Reviews 68

I find it disheartening that you cannot contact them for support. I have been loyal to their product for a long time but no longer. I have purchased 2 new bikes this past year - Both equipped with Sram Eagle. One NX and one SX. Neither shifts correctly and both systems skip gears every time. Both bikes have been returned to the local bike shop to be adjusted. (2 different shops) Neither shop is able to get either bike shifting satisfactorily. I have been riding and racing mountain bikes for a very long time. I have used many brands of groupsets and set up my own bikes, yet I cannot adjust either of these bikes to shift. Sram will not respond or stand behind their product.

I'm missing a small, black plastic disc for a S7 clickbox. It's a ~10c part that I personally think is /not/ correctly engineered. The local dealer says I can only buy it with a new ~50$ clickbox. What a waste of ressources!
To make matters worse, SRAM as a company is more or less /impossible/ to contact. As are many large companies - but I still think it's pathetic to disregard your customers like that! Even on Facebook you only get an automated (unsincere!) database reply - and I can see more (ex-) customers are very unhappy... My immediate conclusion: Avoid the parts until the customer service recognizes who ultimately pay their saleries!

Update: SRAM has officially abandoned the internal gear hub market and this seems to be the cause of the very scarce/expensive spare part market...

I've finally had to accept that I am in a bad relationship with SRAM. I've been a loyal SRAM user for over a decade going so far as to making bike choices based on whether they were kitted w/ SRAM. We currently have 2 cyclocross bike, 3 gravel bikes, 1 road bike and 4 MTBs in our household all kitted with SRAM. When I've gotten bikes that where kitted with the competition I've stripped them down, sold the parts on eBay and had them rebuilt with SRAM. In retrospect it's unclear why I ever showed this kind of loyalty when they've never really shown they appreciated or even wanted that loyalty-- I've had three legitimate drive train / shifter related warranty claims in 10 years that SRAM rejected even though several different SRAM authorized dealers independently agreed they were legitimate warranty claims. The final straw came when this week when I got a double wammy: The brand new 30 Gold RL fork I purchased for a 2010 Noble MTB Restoration project proved to be defective out of the box. Rather than authorize my Local Bike Shop (and authorized SRAM / RockShox dealer) to fix it or send a new one SRAM agreed to warranty it only if we sent it back for servicing at the factory without any turn around time quote. That means best case my MTB is "in the shop" for 2 weeks while I wait for the fork to be returned. On top of that they sent a Recon instead of a 30 Gold RL remote lock-out and have basically ignored the exchange request. While it's true that they are living up to the letter of their warranty policy it's also true that their warranty policies are unfriendly to users. I guess I expected (wrongly) that SRAM valued brand loyalty and would be able to see the bigger picture and understand that experiences like this drive loyal customers like me to the competition.

If I could I would give you any stars !! You read messages but ignore them how is that acceptable I asked about some information to help me out but you just blank it, have a little read the not reply about as useful as a chocolate teapot sort your selfs out 🥊

I have had 5 pairs of Rockshox forks: 2 came with bikes and I have had 3 replacements; 2 of which I have purchased.
First pair I bought from CRC to replace an old failed set of Dart's. These failed within 6 months and were replaced by Rockshox with no quibble - great!. They have been fine since.

The second pair I bought to replace a set of failed forks on my wife's bike. They started to fail after 6 months and returned these to CRC who then sent them back to Rockshox.
Rockshox took over a month to even look at the forks.

These mountain bike forks apparently need servicing every 50 hours - no documentation to state this is supplied. Not sure how you are supposed to know.

But that would be irrelevant anyway as they had been used for less than 50 hours. They were only used on forest trails, for 1 - 1 1/2 hours maybe every other week and hardly ever during the winter. So significantly less than 50 hours and well within their expected usage parameters.
Apparently they had been abused and are now a right off and it wasn't their fault and haven't been serviced.

I will not be using Rockshox forks again nor would I recommend them. 2 out of 5 have failed which I don't necessarily mind but I do expect companies to hold their hands up and admit when their goods are faulty.

Great parts, but support is poor. Had a broken part, which is still under warranty but eventually gave up as their response times are very slow. Back to Shimano parts.