SCB Vuetnam allowed a credit card transaction to occur without a verification OTP, PIN that was obviously fraudulent. I was 2000km away. The customer service was appalling. They wanted me to pay the... Toon meer
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The most pathetic, unethical bank I have ever dealt with. I have long relationships with many banks in four different Countries, I have never seen a bank behave as unethically as Standard Chartered i... Toon meer
Standard chartered bank Uganda City Branch has the most lousy lazy workers. Staff unable to use their professional intergrity to support people get their money back from closed accounts. Too much corr... Toon meer
Customer Escalation team very bad service the name customer care executive Rabiba they have no sense of how to talk about the Customer & not be resolved the complaint. She behaviour very very roods sh... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Read our interaction guidelines: https://www.sc.com/en/interaction-guidelines.html
Contactgegevens
London, Verenigd Koninkrijk
- www.standardchartered.com
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190 reviews
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Just joined standard chartered and it's…
Just joined standard chartered and it's awesome
Zero monthly charges
Zero ATM fee
Free ATM card
Free bill payments
It's the best here in Uganda
5 september 2021
Review zonder uitnodiging
NRO Account in Delhi
This bank uses the most popular Core banking system so I receive transaction advices (albeit in wrong date order), statements are also good and a 1,000 times better than all the other Indian banks. However customer services are pathetic! I sometimes receive a phone call or text msg from my relationship manager when I reply he is always on the train or doesn't reply. Two years ago I contacted this individual, all I receive is a text "I will call you tomorrow, but tomorrow never comes. If I call him he doesn't pick up the phone. I guess customer service from most Indian banks is dreadful but since this is a foreign bank surely a well paid member of staff could phone tomorrow (that tomorrow never comes).
If you want copies of Whatsapp messages I can certainly provide them. I also buy SCB shares from time to time so I think maybe I should take up this matter by attending an AGM in London.
12 april 2021
Review zonder uitnodiging
please do something about your phone…
please do something about your phone lines. the amount of money you make, you'd think you would invest a little in your landlines - can never hear your staff properly
14 februari 2021
Review zonder uitnodiging
Worst Customer Support
Worst Customer Support
The verification process is so pathetic that they even don't know what they are asking. Like after answering all question correct they ask the silly question.
I HAVE OPEN NEW ACCOUNT AND WAS ACTIVATING MY CREDIT CARD, SO THEY ARE ASKING WHAT WAS YOUR LAST TRANSACTION? SERIOUSLY? SUCH A NONSENSE!!!
24 december 2020
Review zonder uitnodiging
OK...their security inquiry over the…
OK...their security inquiry over the phone is amazing, they don't give damn if you are calling from the registered number or even tell them every single information their security questions were just endless, and if you were telling every answer right but dare to wrong on the last question then they will say that we cant help because you were not able to clear the security questions.
PATHETIC, WORST & UM-IMAGINEABLE CALL CENTER SERVICE SCB PAKISTAN.
I WONT RECOMMEND ANYONE TO OPEN ANY ACCOUNT IN THIS BANK.
24 december 2020
Review zonder uitnodiging
Pathetic customer service by standard…
Pathetic customer service by standard chartered in Pakistan. Not just the customer service but their service is worst, no request is taken care until I call them twice or trice to get it done. I am giving one star because there is no option to proceed without it or they deserve no star....
23 december 2020
Review zonder uitnodiging
Worst Customer Services.
They Do not have idea on how to retain customer or how to resolve customer Problems or Queries.
Just reading from a script.
also Agents are not updated on their own SOP and every one guides different Sops.
Standard Chartered. (Pakistan)
23 december 2020
Review zonder uitnodiging
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