StarTech.com Reviews 49

on phone 3 times today for 30 minutes each time no response the then tried chat line same thing.

J’ai acheté un bras d’écrans StarTech pour 3 écrans et c’est tout simplement une catastrophe industrielle. Dès le montage, défaut de pièce : impossible d’assembler correctement le bras. Rien ne s’aligne, les pièces ne s’emboîtent pas, bref produit inutilisable tel quel.

Résultat ? J’ai passé TOUTE mon après-midi à bricoler une solution moi-même, à adapter, forcer, improviser, parce que le produit est incapable de remplir sa fonction de base. À ce prix-là, c’est juste inadmissible.

Et le pire, c’est qu’une fois ce premier problème “réglé”, un autre défaut est apparu, quasiment identique, comme si le produit avait été conçu sans aucun contrôle qualité. Sérieusement, les VRM, on dirait un prototype bâclé vendu comme du matériel pro.

StarTech, plus jamais. Qualité minable, perte de temps monumentale, frustration maximale. Si vous tenez à votre matériel, à vos nerfs et à votre temps, fuyez cette marque. C’est de loin l’un des pires achats que j’ai faits.

Paid premium for overnight delivery. No cutoff time notification for overnight was on the on the website when checking out. I was offered nothing to compensate for the inconvenience. I SOL and they SUX. PS. Their cut off time is 3PM Ohio time.

Unusable product.
Bought a privacy screen, wanted to cancel after 9 minutes, they promptly refused.
After receiving, it doesn't fit (magnets too weak), doesn't even filter, and cost 50CHF- waste of money.

8K hybrid optical HDMI cable stopped working after 2-3 months (started blacking out and would not play HDR material). I contacted support twice for a warranty exchange and no response at all. As if the company doesn't exist.

Nobody answers the phone at StarTech whether it be for sales or technical support, individuals or businesses. So explain how it is currently rated as one of Canada's best managed companies for 14 consecutive years. Certainly all of the reviewers can't be wrong. Even its product literature needs improvement since other resellers can't get guidance.

Unbelievably terrible experience. You will never talk to a human. The simplest requests are fielded by inept ai. I didn’t even get equipment yet and they can’t handle the simplest requests

Startech owner Ivan Popovici shows no regard for the law. When I told him I would report him for violations of the law, he said, "go ahead." Buyer beware.

Terrible service
I have been with the company for 10 years
And I am always paying 6 months in advance
They are not sending any mail email about the status – they are expecting you to go on the website.
After 6 months, if your account is negative, they close service. WITHOUT WARNING no email, no calls, nothing.
And then when you pay, they do resume service
I paid 10 days ago I still don’t have service >> HORRIBLE !!!

I am writing to express my disappointment with the 5% discount on our distributor account. This discount is insufficient, and the customer service we have received has been subpar. I request that you reconsider our pricing and provide us with a significantly more competitive offer. Until then, we will be returning to Tripp Lite for our business needs.

Wasted days waiting for a rack from you guys. It arrives. bent. I bend it back, now the rack wont assemble properly without stripping screws as every hole is fully powder coated and makes it near impossible to get them in. I struggle through it, finally put one piece of gear only to find out the design is flawed. You have to bend the thing by hand with all your might while putting network gear in and once you are done and step back the entire thing is bent, flimsy and weak. I go onto your chat since the box is now ruined and I just want a refund. I spend 10 minutes in chat and the whole thing dies. There is not an IT pro on earth that uses you guys and I can see why. You charge $200 for this rack and it look and it should cost about $40. I will be buying the $100 one from a competitor with 4 solid posts, no this awful design. Worst purchase I have made for tech gear.

Now I need to take this erector set apart, pack it all up into a real box, since the one they send you is flimsy so that you can never reuse it. I can pack it, ship it and have Amazon give me a refund and will have wasted about 3 hours. See they want to wear you out so you will just accept this.

I will NEVER buy another starch.com product again.

Company that monitors nothing in their shipping process. They have no idea when my package will arrive. They say it comes from UK whereas it was supposed to come from Netherlands. Been 1 week I am waiting when I chosed Express delivery. Moreover products are far too expensive and quality average. Support answers nicely but have no information ro give. Funny company.

Very surprised by the previous reviews. I am French, and I ordered a DisplayLink hub from Amazon for my MAC. I had issues with poor resolution management and contacted support via chat. The person was unable to find the problem on the spot, so we exchanged emails for 2 weeks, and they eventually resolved the issue. During those 2 weeks, the support (Alex) always made sure to keep me informed, reassuring me that they hadn't forgotten about me. They even offered me a gift to thank me for my patience. Really, I don't understand the previous reviews....

I ordered through Amazon a Desktop Computer Monitor Stand. It arrived without any problem. I checked contents and discovered I was missing 4 essential M5x18mm Hex Screws . Double checked packaging and emailed supplier through Amazon. After a short delay and two messages I was told supplier would ship missing screws to me . Nothing happened so sent further reminders. Then told supplier doesn’t have the 4 missing screws. They said I should pack and return original monitor and they would then send a replacement. It is assured they don’t have 4 Hex screws in stock or open a new monitor box and send these screws. All great inconvenience and unhelpful to me a the customer.

Spent over £2000 in products to put together 2 cabinets, I couldn't ever have expected such low QC... Two of the four £100 shelves arrived damaged (production defects) and they blamed the currier despite the packaging was pristine. Ironically, in the same delivery there were some "chinese" products too, none of them had any defects, quite the selective currier. Furthermore, the cabinets had wrong size screws included and after about a week I'm still waiting for these to even be dispatched! I went to BnQ and sort it myself, which isn't the end of the world of course, but simply this is not what you'd expect by going with what I thought it was a premium product. Great sign of QC here too.
Other cable guides had all the retaining screws wonky and badly cross threaded.
I've emailed CS and then started a call, they immediately wanted my phone number in case the line dropped, well the line did drop but no-one called back...
First and last time looking at their products.

PERIFERICA S352BU33RER
per evitare di perdere dati molto importanti avevo acquistato questa periferica che mi salvava i dati su 2 hard disk.
all'improvviso non è stata più in grado di leggerli. Il servizio assistenza mi ha detto in modo molto chiaro che era un problema mio.
Paolo Villani

Very poor system, in a word; fraud. There was some display issue in my laptop, so I took it into a Star tech servicing centre. They had to just change the display. But while changing the display, they broke my laptop. Now they are refusing to take any responsibility. How ridiculous!!
Totally Fraud. I expected better from them, but alas! They disappointed me.

Worst customer service and products ever made, I’m 100% sure these are Chinese products from alibaba and not operated by Canadians, they simply repackaged it, as the products will not work as advertised either. Also with their “restocking fee”, even if the customer hadn’t received that product and was returned to sender, then when you request for a refund, they reserve the “right” for a restocking fee of 20%. Restocking fees should be illegal and considered as extortion, as most customer would try to avoid taking a loss on such fees to retain the product, therefore that is an extortion fee and these guys prides themselves on such method of profiteering. Disgusting!

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pessima esperienza, acquistato una scheda pci ma da subito ha dato problemi diversi, contattato il "servizio tecnico" prima con supporto chat che sia che tu sei italiano che straniero il tizio che ti risponde dice sempre che hai sbagliato sito, il sito a la reindirizzazione automatica, puoi chiedere assistenza sia in italiano oppure quella generale in inglese, solo che ti risponde lo tesso individuo che in inglese ti diche se essendo italiano di andare sul sito italiano (identico solo tradotto) e chiedere assistenza, se gli dici che sei inglese ti chiude la chat dicendo che non puo dare risposte tecniche... vabbè a distanza di 2 mesi mi hanno contattato chiedendomi se ero contento dell'assistenza ricevuta, e che gli devo scrivere?? che sono fasulli e che non ho ricevuto nulla da loro solo cha mi hanno buttato fuori dalla chat di assistenza perchè non sapeva rispondere al problema rilevato?? comunque il materiale che spacciano per nuovo o novità ha materiale datato e scadente