Starwood Pet Travel Reviews 

I would definitely recommend Starwood Pet Travel! We have used them to get our dog to and from Europe to USA, and I would not do it any other way. The staff is really helpful and attentive to the pets and very responsive to all questions! They send pics and updates all along the journey! Best way for a pet to travel!

I was very nervous when I knew my dog had to fly and came upon Starwood and they were the best decision for our dog's move! Ryan was always great at communicating with us, lifted a lot of logistical burden and paperwork off of us. She was transparent, caring, understanding, and flexible with our needs. Moving itself was already stressful but Ryan and the Starwood team was there for every single step to help our dog move. I couldn't wish for anyone else than Ryan to help us get our dog relocated from the US all the way to Bangkok.

Without Starwood Pet Travel, I really believe our attempt to transport our dog Lucas from Los Angeles to London Heathrow would have been a disaster. There were so many ways to get something wrong, and our coordinator Cassidy guided us and the veterinary clinic performing the health certificate through the process with amazing calm, competence, and professionalism. On top of all that, Lucas was transported to LAX by Starwood Pet Travel, then at the end of his flight, an affiliate collected him from Heathrow and drove him a considerable distance to my relatives in Britain, who looked after him for a few days until we also arrived and were settled in our new home. He is enjoying his new life in Britain, seemingly unaffected by his adventure over the Atlantic. I can't recommend Cassidy and Starwood Pet Travel enough. They were worth every penny.

I needed to move from the United States to Southern Spain and I have two wonderful cats who are my children. I was very nervous about them traveling without me because they don't even like to be put in a crate and taken to the vet. It's very upsetting to them, so I thought this trip would be very traumatic. Honestly, it's the thing I worried about most.

I have to say, Starwood and their partners were absolutely wonderful in every way. They took pictures of us together at the start of the trip, sent me updates with pictures when the cats were at their comfort stop in Frankfort, and they even took a picture of me and my cats reuniting in Madrid.

In addition, they were very thorough in making sure that all of our paperwork was correct, working directly with our vet to get everything done. They also helped me and choosing the correct crates and accessories so that there would be no problems along the way.

And I was even more impressed with how they handled the move in my absence. The two regulation bowls were not very secure on their metal crate doors, so without my knowledge one of the associates with Starwood changed out their bowls to ones that were much more secure and even zip tied them into place so that my cats would never be without water on their long trip. In addition, they replaced some of their bedding after it was soiled and returned the old bedding - including a couple of my old shirts that I had placed in their crates to make them feel more secure.

My cats and I are incredibly happy with the successful trip that Starwood provided us with. I would definitely highly recommend them.

From the day I requested a quote, the Starwood team was friendly, responsive, and accommodating. They were clearly knowledgeable and really helped me feel comfortable putting my cat in their hands. When the Lufthansa strike caused them to have to rebook my cat's flight just a few days before travel, they contacted me right away with a backup flight/airline option and organized everything on very short notice. My cat's trip went off without a hitch, and she arrived in the UK happy and healthy. If I ever have to move my pet again, I will absolutely work with them the next time. It was worth every penny spent to make sure everything was handled by the professionals which greatly reduced my stress level during our move!

I am so impressed with this company during the whole process of my fur babies travel the staff were always communicating with me to let me know my babies were safe and well looked after. Definitely recommend this company for any pet travel thank you so much Ryan, Jodi, Nadine, Toinette, Zaytoen and Mavric you guys did an amazing job my babies are happy and safe back with me again thanks to Starwood Pet Travel and Global Paws 😀

I used Starwood to transport my dog and cat from California to the UK. I had a really good experience, despite some issues caused by my Vet relating to the pet Health Certificates. Which Starwood helped resolve quickly. Rosie was amazing and really made the experience much less stressful. She was clear with her communications and always available if needed. I am happy that my pets have joined me in the UK!

Nicole did an amazing job, I'm really happy I chose this company!

It's been nothing short of a disaster. I paid close to 8k for the premium service and have been left with one issue after another. Little communication on their part with me led to miscommunication regarding my dogs transport. I told them a specific hard date and they dropped the ball and did not schedule a plane to take my dogs until I reached out because I had no news on an itinerary. Luck I did because they did not schedule one and that led to my dogs leaving AFTER my hard date. This would have led to $50/day/dog boarding for an additional $300. I had to complain due to their mistake to get them to pay. Then I was told that my one dog would not be coming home and needed to be in quarantine for an extra 3 days on arrival. Then the AirTags and back pack full of dog toys were stolen by their associate. I say stolen because I had to confront them via text to ask where my stuff was as they didn't tell me before hand and only after I questioned where my stuff was it was stated that their associate Jodi has it! Not even done... When my other dog was delivered I was told Starwood would cover the $300 delivery for him and I would just pay the $50, no big deal, except that never happened and the delivery driver wasn't going to wait for his money so I paid another $325... Horrible and Unacceptable!!! Stolen Property and Robbed of more money- won't be using them ever again and I suggest anyone who does- go somewhere else!

I was promised things they then couldn't provide (after they had my deposit, of course).
I paid $4000 for my cat's 2 day trip to become a 5 day trip, and had to travel 6 hours to Scotland to get them through customs myself, a service I paid for.
My cats were sent without their paperwork. Instead of dealing with it, they said they sent the paper and what KLM did is out of their control.
I sorted out paperwork and got my cats home, but they have not acknowledged the expenses I incurred after already paying for services not delivered.
They lied to me numerous times, and my cats were in their hands for 4 days and I got one update. DO NOT TRUST. THEY LIE ABOUT THEIR RELATIONSHIPS ABROAD AND WILL LEAVE YOU IN THE LURCH IN A SECOND. THEY OWE ME AN APOLOGY, AND THOUSANDS OF DOLLARS.