Stratstone - Audi Liverpool Reviews 

Convenient location by train station - man who ushered me in was friendly and service fine as was reception

Quick, easy and efficient. Friendly staff.👍

Mark was great. Booked in and sorted within a few hours. Service was night and day compared with Stoke Audi who I bought the car from.

Excellent service, always going that extra mile to ensure 100% customer satisfaction.

The job was explained to me and I was given the time my car would be available again.

Fantastic , customer service , they go above and Beyond to help you

A massive thank you to Martin for helping us choose and purchase our new Q3. We went in on our first day of car shopping without really knowing which model we wanted, Martin was so helpful and made the whole process easy. We actually ended up buying our car that very same day! We’re absolutely made up with it and can’t thank Martin enough for all his help
- Ellie & Jamie

We have bought 3 Audis from Audi Liverpool. Whilst I have always had good service from the service department (though I have had to chase and follow up several times), my partner has had terrible service - the last time he just had a guy flick his head up by way of asking 'what do you want' when he dropped his car off for fixing. Clearly a non verbal day. The sales department leaves much to be desired however. Lots of people in suits milling about and receptionists sat at the desk but in all the times I have been in there, never an acknowledgement - even from a maturer male who sold us our last car and just looked through us rather than saying hello. I know 2 others who have both said Audi Liverpool service is terrible and deal with the Southport dealer as a result. Given they are selling cars in a very competitive market with fierce Chinese competition, I feel their sales team are extremely complacent - bordering on rude. What the heck are they all doing in there just talking amongst themselves???

Face to face customer service

All good , well looked after

Good explanation of car

Audi - Liverpool.
Alex was fantastic and made the entire process of purchasing our Q3 smooth and straightforward! He was friendly, very knowledgeable of the car, the products and took time to explain the end to end process clearly. We couldn’t have asked for a better service! He kept us up to date and made sure the car was in perfect condition prior to collection. Thanks so much Alex!

Had to leave my car for mot today when we went to pick it up due to a technical problem they hadn't been able to start mot. I spoke to service manager Alan who couldn't have done enough for us arranged a courtesy car dropped our car off and picked up the courtesy car him self. He was so helpful and such a lovely person to deal with . This is why I only buy from audi. Just wanted to add it wad the Liverpool dockroad audi.

Fantastic service as usual - very professional and efficient - thank you !!!

Good service and car cleaned nice.

Had a very bad experience whith this company I revered a car for 200 pounds I arranged an appointment to view the vehicle on a Thursday in the time leading up to the viewing a sales rep tryed to push through a finance deal which he falsified my yearly salary on the paperwork . On viewing and meeting for appointment I decided not to go through whith the purchase I have emailed numerous occasions requesting my 200 pound reservation money paid back to my credit card whith no luck ! Very unhappy customer !

We had purchased two Audis last year. The first and our first ever Audi was a 2024 A1. Paid in full for it. Received a call stating it was here and ready for collection. Took the train in to Liverpool. Arrived and was asked to wait in the waiting area. After a while it was clear something was wrong. Eventually we were told it had it not actually arrived. Few days later we were assured it was in. Off we went and yes it was waiting. One problem only one key arrived and the wrong registration document. They managed to tax it so we could take it but having missed the end of month it meant we lost a month so we could take it away. Later we had to apply for a new registration document. We got home and the washer alarm was on. Tank empty. Filled it and it was empty next day. Took it back twice to get it sorted. First attempt filled the inside of the headlights with soapy washer fluid. We were told it was condensation. So must have been the carpark floor which received a good screen wash. Next the display would lose all presets over night. Kept trying but found it was a software issue. I got fed up of waiting for a reply to my emails Audi. It took two weeks to them to respond. Then I was told six weeks wait if i needed a loan car or I could wait there all day for earlier booking with no car in mid July. Six weeks for a known software fix. Staff comment. “You can still drive it” Thats not the point. The car does not do what it was designed to do.
Booked it in to a different dealer, better response so also took up the two year service deal on both vehicles. Much better caring customer service.

I have purchased 5 vehicles over the past 4 years across our household and family, and my last purchase will certainly be my last.

The customer service I have received since purchase has been extremely poor. I received a poor hand over of the vehicle meaning I had to call a recovery service for a non fault whereby the recovery service damaged the vehicle. Audi Stratstone promised a goodwill payment to get the car repaired, and 7 months on I’ve still been chasing the payment and the car remains unrepaired. We were even told two weeks ago the payment would be made, yet still not paid and my patience levels at this stage have clearly run out.

I’ve become thoroughly dissatisfied with the quality of the car, the digital key has experienced several issues with the immobiliser kicking in mid journey, the Alexa functionality has never worked and the CarPlay is intermittent at best. I have become so dissatisfied I have enquiries about changing the car with Stratstone, but then never get a follow-up or a call back to explain whether a change is possible.

If I was buying a cheap or second hand car my expectation levels might not be so high, but for the level or car and money spent the service and quality is well below standard. I certainly wouldn’t recommend this dealership and likely I will not be returning to this brand either!