Stratstone - Audi Shrewsbury Reviews 

Booking in with Charlotte at call centre was seamless as always. Service with loan car provided. Car had plenty of charge and was clean. Excellent Audi-cam from your technician, with his advice on things to keep an eye on. The welcome and level of communication from Kat on service was also much appreciated.

The customer service team is an exceptional group, known for their approachability and genuine caring nature. It is consistently a pleasure to interact with them and explore the latest Audi models. The showroom is maintained to the highest standards of cleanliness, and complimentary coffee is available for guests while they wait.

Audi sold me a car that doesn't do what their own staff told me in writing it would do. I relied on that before I ordered, it was false, and the car isn't fit for purpose as a result. I raised a formal complaint months ago and have been ignored since, by the dealership, by Audi customer service, and by Audi Financial Services. I'm now having to pursue this through legal proceedings to get it resolved. This was my first experience with Audi after years with BMW, whose sales and after-sales are second to none, and it's shown me exactly why I should have stayed put. I will not be returning to Audi.

Georgie looked after me well. Service completed in said time. Thank you.

I have bought an audi q8 from this dealership. Vehicle was delivered with faults after raising this issue with the dealership vehicle was collected few days after. Vehicle is still at dealership and I have had no update. I am paying finance for a vehicle that I am not using.

My car (an Audi A3) is showing a service needed when I thought one not due until 2027. I called Stratstone Shrewsbury service to discuss. I went through to what appeared to be a central service booking team rather than Shrewsbury. I explained the problem and said I thought the next service not due until February 2027. The lady pulled my service records and agreed but said she'd get Shrewsbury to call and confirm.

A week and a half later - no call, so I called Shrewsbury - this time direct. No one in the service team was available so I left a message with the receptionist and explained the issue. By 4.00pm that afternoon no call - so my wife and I went in to the dealership. I explained the issue to the receptionist again and she took notes. She then took her notes and went to talk to the service team. I was then invited to wait - and I did - whilst members of the service team chatted and messed about on their phones.

Finally, a young lady came to call me over. Her opening line was to ask me what the problem was. She was not a happy camper when I said I'd already explained the problem three times so I wasn't really keen to start at the beginning again. To use my wife's phrase: - "...she looked as though she'd swallowed a wasp..."

She took the keys and came back to explain that my car requires an "inspection service" rather than "oil change service" something I've never come across before and something I didn't expect in a car that's done only 6.000 miles since its last service.

So, a new service has been "created"; a new way of Audi and their dealer network taking money off the customer - and yet I am the one that has accept poor service and pay for the privilege!

The car is now up for sale. I won't be buying an Audi again and I certainly won't be dealing with Stratstone Shrewsbury again.

Claire wasvery friendly, professional and knowledgeable young lady handled my visit perfectly

Worse after care service i have ever received, I purchase an Audi A3 75 plate in July 2026 with less than 3000 miles, initial purchase of the car I couldn't fault the sales person was lovely, I did mention brakes were grinding but was assured this was because vehicle had been standing and with use this could go, 2 weeks later brakes still grinding got in touch with Audi Shrewsbury and booked it in for them to look at, had to book a days holiday, diagnosed stone in front disc, 2 weeks later still grinding and now a juddering as well, booked in again, wasted another days holiday, then was told noise sounded normal and the juddering was normal for the gearbox, the lady that handed my car over was totally dismissive when I said brakes do not normally grind especially on a nearly new vehicle, she said our vehicle technician has 20yrs experience and totally dismissed me and just gave me a card and said get in touch with audi head office there is nothing we can do and just walked off, I got in touch with head office and I also got an independent garage to inspect/drive the car and give me a report on the grinding to which it said the back discs have hot spots/pitted and need replacing, that it not normal to have grinding brakes on a nearly new vehicle with low miles, after sending all this to Audi head office who relayed to Audi Shrewsbury they have totally dismissed what the independent garage has said and are now saying the discs are glazed and they want to clean them to stop the grinding noise, and im to book it in again for a 3rd time, this totally contradicts what was said on previous visit, the worse after care service i have ever had and regret going to Audi Shrewsbury, this is still ongoing months later.

Car sold and experienced a number of technical issues reported via the car management system. Raised to the garage and requested multiple call backs to discuss a resolution and still waiting despite chasing up over 2 or 3 weeks.

The car was initially returned with the view of fixing the issues, yet were not resolved and now its radio silence. Feels like an mis sold car.

I have a major knock in my 2 year old A6. I Booked it in and they arranged a courtesy car. I Arrived Monday but no courtesy car and now they are saying that the car must be with them 48 hours before they will organise a courtesy car. Service person Georgia was absolutely useless and would not escalate the issue.
Use Cheshire Oaks Audi. They care.
Head of Business Jon Warnett has not replied to my mail.

After more than a decade as Audi customers, and having enjoyed so many fantastic adventures and memories in our previous car, the time finally came for us to consider a change. With our family dynamics evolving, we spent some time looking at different models and fuel-efficiency options before deciding on our next car.

A huge thank you to Jack, whose outstanding customer service, knowledge and incredible attention to detail made the entire process of changing cars completely seamless. Jack genuinely went above and beyond to make sure everything was right from start to finish. Collection day was a highlight for us as a family — one of those days that creates a special memory with excellent customer care and gratitude.

Thank you to Aky and Phil, who were equally fantastic. Their enthusiasm, professionalism and genuine passion for what they do really shone through. They made us feel valued, welcomed and genuinely appreciated as customers.

Thank you to everyone at Audi Shrewsbury from the moment you walk through the door, there is always a warm welcome, a friendly face and a genuine sense that your custom and your vehicle matter. That level of care and attention is something that really stands out.

We are really happy with our new car.
🌟🌟🌟🌟🌟plus+

Waited for over 2hrs for the car that had already been serviced to be handed over and was already sat outside ready for collection, was also invoiced for goods that were not supplied.

I purchased a car from Audi in Shrewsbury .
I cannot fault the service I received from start to finish.
If you ever want to purchase an Audi ,Dan Porter was my sales representative.
He was helpful and efficient from start to finish.
I was nervous about purchasing the car as an older customer I've always had a fiat,but Dan helped me and answered all my questions.

Happy customer 😊

Having had some very questionable experiences in the past at Shrewsbury Audi, this time I was taken care of to a more than satisfactory standard! Even my travel to & from Shrewsbury Audi was taken care of! Very pleased indeed and well worth the full 5 Star rating! Let’s hope this continues?

If offering a vac and clean ensure you have staff to do it correctly

I brought my new car from Patrick Heyand he is very friendly. He is very well organised and made the experience very enjoyable ! Thank you for all your help

Called in today looking to buy a A3 already done my homework , spoke to lovely lady on reception advised sales person with us shortly they were all sat talking in office to right of reception at least 4 of them . 20 minutes later no salesman so left . I purchased a car from another main dealer .

poor communication, after care and generally a poor experience

Had a replacement antenna fitted due to a fault. Although this was not covered by my existing warranty Stratstone nonetheless offered to replace FOC as hadn’t had car for 2 years. This was an amazing gesture. Job was completed in an orderly fashion and I can’t be happier with the outcome. Full marks

There was good communication during the day updating me regarding the progress with my car. The staff looked after me really well.