Stratstone - Audi Warrington Reviews 

We went to Warrington Audi this morning but was advised that the courtesy car that we had arranged wasn’t available. We live miles away from the garage and took nearly an hour to get there with traffic. If they knew this they should have rang to say no car available. We were also waiting 20 minutes to say the courtesy car wasn’t available. We required a car to pick up our grandchildren. Complete incompetence and we will not be going there again. We could have understood if they had rang to say it was not available but not to be advised at the garage. Poor service !

The service I received was excellent, and the staff were very friendly,

Did not resolve my fault and did not reply when I recontacted to say the fault had re-occurred the same day as the car had been in the garage...

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If I could give 0 stars, I would. I’ve been passed from department to department, each claiming it’s “not their problem” and refusing to resolve the issues I’ve faced. Terrible organisation, terrible quality vehicle, and a terrible overall experience. Their so-called customer service is non-existent — they clearly do not care about their customers at all. No remorse, no accountability, and their failings caused significant stress, wasted time, and extra costs for me and my family. I would never deal with this company again.

Utterly shambolic from start to ongoing. Multiple issues from delivery of car, no tax, scratches hidden, products not delivered, sold extras and not provided. Absolutely nobody replies to anything, the arrogance is astonishing.

Purchased vehicle !
Sales man lied to me about number of previous owners!
I was advised 12 months mot would be applied however, DVLA check confirmed only 3 MOT remaining.

The cars front window demister stuck on full power all the time!
Therefore car rejected no managers have contacted me to appologise as they insist I keep a faulty vehicle
Stay away from Purchasing a 2nd hand car!!
Mrs Smith

customer focussed, responsive, go the extra mile.

I had four brand new tyres fitted, oil change, spark plugs etc etc
White tyre paste was left all over my tyres, no wash given!
Follow up warranty work, still waiting for a call promised yesterday!
Five attempts at called the dealership, no answer not even the reception!!!

I have been a loyal Audi customer, but my experience at Warrington Audi on 16th August 2025 was shockingly poor. My recent service included false reporting of brake issues, failure to check the coolant properly, and marking an expired tyre compressor canister as safe. The brake advice caused unnecessary panic and pressure toward expensive work, yet an independent garage confirmed everything was safe and correctly serviced.

Despite escalating the issue directly to the Aftersales Manager, Warrington Audi refused to take responsibility or provide a proper resolution. Their handling of fundamental safety checks was negligent, misleading, and completely unacceptable. I no longer feel confident servicing my car with this dealership.

This is a warning to other customers: I trusted Audi to uphold professional standards and safety — Warrington Audi failed on both counts.

Every time I drop my car off for a service, I end up waiting over 30 minutes for a service advisor to come and see me after I check in at reception. On my last visit, I waited over 50 minutes before finally telling the receptionist, “I need to go, can you just take my keys?” At that point, she immediately rushed over and got me seen straight away. Why should I have to say that just to be helped? They can all clearly see me sitting there waiting.

This poor experience every time I come to Audi has led me to choose a different brand for my new car. I will never buy an Audi while living in Warrington, as the experience at Stratstone Gemini Warrington is consistently a joke.

I rang and said

- Engine light come on and off
-Tyre pressure comes on and off
-Entertainment system freezes
-Digital display freshers
-central locking failure comes on and off sometimes unlocks its self or says it’s unlocked when it’s locked.

Was told to have a service even though the car didn’t need one before the first 18k miles and the problems wasn’t fixed. Wasted 296£

Was told the car would be cleaned but wasn’t.

Went to the Hull show room was fixed as the door sensors needed replacing

Very impressed with service and the staff. Coffee was lovely too, thank you

The car service was fine, and the lady on reception was attentive and helpful
.

Fantastic, love the company

Did as expected nothing more. Quite poor interaction as obviously aware I had complained to Audi.

Audi Q2 taken into dealership with an intermittent fault on the automatic electric handbrake which wouldn’t release when pulling away. Charged £140 for diagnostics, they couldn’t find the fault and said they would have to get a senior mechanic to look at it. They said it just needed a software update, which was done and customer to monitor. 2 months later car broke down in France whilst we were on holiday. Unable to access gears and automatic handbrake locked on again. Car had to be repatriated back to uk to Audi Warrington via breakdown recovery company. Audi Warrington advised new clutch needed and rear brake discs and pads. Brakes 30% worn since it was in there 2 months ago. They could not explain why there would be such a decrease in so short a time. Total cost of repairs 3k. Within 24 hours of bringing car home handbrake locked on again and car unable to move. Advised by Audi Warrington they would charge again for any repairs in relation to this. Found on google that the fault with the handbrake had likely caused the rear brake and clutch issues. Warrington not interested in hearing this, said they don’t look at google. This is a shame as google gives some potential ideas as to what may be wrong and they may learn from this My concern is that the unsolved handbrake issue will be destroying the new clutch and rear brakes in a very short timeframe. They advised that as the problem was intermittent they did not investigate further when we originally reported the fault. Obviously they don’t believe the customer when they report a fault. Very disappointed in their attitude, very poor customer service and knowledge seems to be limited when problems occur. We will not be using this garage again nor buy another Audi it has proven very unreliable and we have lost faith in their ability to sort out a reported problem. Customer satisfaction is not a top priority of this garage. This is the first clutch I have ever had replaced in 50 years of driving The car has only 37,000 miles on the clock. Our first and last Audi, will be going back to Japanese built cars which we have had for years and they were very reliable

I taken my car into this dealership and was informed that the overall cost to fix the issue was 10.5k and they were certain that it was unsafe to drive. Issue went on for 2 months and involved a third party garage who disagreed with Audi Warrington and then I taken it to another Audi dealership who covered the part under warranty and fixed the problem. Apparently this was a inexperienced mechanic who didn't investigate properly. Very poor throughout and caused distressed with Audi Warrington just being inconsistent throughout. Reported to Audi UK and I will definitely be spreading awareness as this could have happened to a large amount of customers. DISGRACEFUL

Booked my new Q8 in for a fault, the centre armrest is squeaking like an old gate, only to be told that this is a characteristic of the car and so cannot be fixed under warranty. I have added a video so anyone can hear what Warrington Audi say is a characteristic Audi's top end SUV. I have attached a technical bulletin from the USA, that describes the fault and how to fix it. Warrington Audi say because its an Audi USA bulletin, so what we wont do anything! Terrible service from Warrington Audi.

Customer service is poor to say the least.

Still awaiting a call back from the customer service representative on the duplicate charge to the bank card.

This dealership is the worst i have ever come across in the 25 years of buying cars from prestige dealers such as BMW, JLR and Audi.
I purchased my vehicle in August 2023 and have had nearly 2 years of problems with doors dropping on 3 occasions, being locked out of the car and having to ring AA for assistance to get in to the vehicle, multiple lights on the dashboard constantly, doors not aligned on the vehicle, car not going into gear intermittently, but when you take the car back and ask to reject it, they say let us put it right for you, do some patch up work then when it goes wrong again it takes over 3 months to get the car back into the dealership because they are so busy fixing all the other problems with cars they have sold, this garage should not be allowed to continue trading, and don't think you can make a complaint to the Motor Ombudsman because guess what, they are purposefully not part of the scheme because they know it will be bad for them. If you are thinking of buying an Audi in the Northwest of england, then i recommend you find any other Audi dealership other than this lot because they will take your money, and if there are issues, they get away with it because the sales man/woman has now left the business and blame all the mistakes on them. When i purchased my car, they got me to sign all the finance agreements, which i did using the date i was signing them, only for them to change the date to fall in line with their monthly sales, FRAUD i think that is called, amending a legal document without consent of the signatory, i only found this out recently because i never received a copy of finance agreement until i have recently started making complaints.