Stratstone - BMW Derby Reviews 

Very poor customer service
Left my car with bmw and didn’t get a update call for 5 days and wasn’t happy with the outcome neither did they email me over photos which they said they will multiple times never get through on the phone when I called multiple times like they where avoiding my calls…poor service very poor recommend to else where

BMW Stratstone was a pleasure yet again to purchase my car from Wayne a class act and a personal thank you from myself.

Everyone Helpful and efficient

Excellent customer care from initial enquiry to collecting our car, well done

On arrival I was greeted with the offer of a hot drink, then directed to an allocated Service Assistant, I had requested a curtesy car whilst my own vehicle was being serviced, this the Service Assistant had all prepared or me along with being conveniently parked.

On completion of the service the Service Assistant telephoned me to advise my vehicle was ready for collection at my convenience.

I received a vehicle health check via e-mail, along with the Service Assistant going through this with me when I returned to the garage for collection.

All went swimmingly well, very easy and convenient.

Very friendly and professional from the moment I walked through the door and until I left

Had the pleasure of dealing with Alan Prior of Stratstone Derby last week purchasing a used BMW X3.

After having a very recent poor experience with a well known used car "supermarket" I have not been full of excitement starting the process off again with another dealer.

However, what a pleasant experience start to finish with Alan. The level of detail over the phone from him from first enquiry was 10/10. We went over a lot on the phone and e-mail to ensure I did not have a wasted journey to the dealership which is a fair distance from my home.

There was zero fuss with my part exchange and just pure professionalism throughout the whole transaction, no hard sell.

I am a self confessed petrolhead and was nice to engage with a car salesman for once who had a very keen interest in cars rather than the usual reselling of finance products.

All in all a very positive and refreshing experience and the best car buying experience I have had to date.

I will be back at some point happy to deal with Alan again!

Many Thanks

Younus was fantastic from beginning to end. Kept me updated throughout the whole process. A great asset to Statstone and would definitely recommend to others.

Brilliant service by everyone especially Kate on reception. Everyone very helpful.

New refurbished place but same old poor customer service. Not a premium experience when we pay premium price! Just as an example- my complimentary hot drink never arrived despite was promised someone will bring it when waiting. Not as if we go there for a drink but at least a courtesy when waiting >45min just to collect my car after service! Not planning to return again and will look at other nearby BMW dealers unless customer service dramatically improves at Stratstone Derby.

Very happy and very friendly customer service team. Very good understanding helpful explaining.

Brilliant Service from enquiry to driving to away, I dealt with Gavin - recommend!

Great service from Sam with great communication throughout. New showroom looked really clean and bright also. Well done Stratstone BMW Derby!

great work carried out. kept waiting for a bit due to miscommunication between staff but money knocked off my bill. Went in for an mot and service but didnt have to pay for mot

Excellent service, welcomed by Sarah when I arrived. Offered a drink. Served by Jess, who answered all my questions. Was polite, took time to listen to my hectic day whilst booking in my service. Arranged hire car, sorted service plan. Rang me when car was ready.
Really pleasant relaxed experience. Highly recommended

Excellent service, highly recommendable.