Stratstone - BMW Leeds Reviews 

Recently purchased My BMW X5 from Stratstone BMW Leeds. Brilliant and accommodating service throughout and particularly from Hamish, Idrees and Ben. I would 100% recommend this dealership and BMW as a brand.

The first thing I noticed at Stratstone Leeds was the calm welcoming mood in the showroom.
I went to order a new car, I was on the verge of petrol/electric/petrol?
Helen was great very professional, we discussed the cars she answered all my questions, nothing was rushed. A great experience, job done, electric it is.

Enquired about the car on Thursday and was sent a video the people I felt with in particular Georgia was great and very helpful, few minor issues but was resolved straight away and always on hand for any questions

I received excellent service from Idrees- I found him very personable and not at all pushy. I wouldn’t hesitate recommending stratstone.

Purchased a used car - Brilliant service throughout and particularly from Robbie. I would 100% recommend both this dealership and Robbie. I will certainly shop there again.

Heather has been wonderful in communicating with us consistently and helping us resolve a long standing issue. Our faith in the dealership was certainly restored.

Really well looked after. Hari and Ben from BMW Leeds are superb 👌

What a brilliant car buying experience. My daughter bought a new bmw 1 series to upgrade from her vw polo, kamal Choat was brilliant in helping choose the right spec. From ordering a factory build to getting to the leeds dealership only took nine weeks. Kamal always kept me updated on the progress of the car at regular intervals. The part exchange deal was far better than the we buy your car companies, the offer was higher and with the discount on the new car we got an excellent deal. Many thanks from olivia and Steve.

My name is Sheezah and we recently purchased a 118i Msport from Haris. I would like to say thank you for all the personal touches Haris added in the hand over, for example the name plate with my name et; such efforts did not go unnoticed and I greatly appreciate it. As a result of Haris’ attentiveness, the experience was extremely enjoyable and the handover was smooth. Haris went above and beyond and we are so grateful for his efforts! He's doing a great job and is an asset to the Company. Thank you for your service Haris! I will be coming back in the future for my next BMW, and I hope Haris is the one who deals with us :)

Nowhere near the customer service I would expect from any 'premium' company and much, much worse after service. I was told not to bother leaving a review unless it was 10/10 as it was no use to them. Sales staff mildly arrogant despite not looking like they owned an iron . Tried to pressure me into an expensive finance deal even though I was a cash buyer. Reception staff were never on reception. Service reception
guy was mainly interested in what was going on with his mobile. This maybe explains why the major issue with my car was not looked at despite being reported in writing and verbally. After this they tied themselves in knots to deny responsibility - all their arguements were challenged and proved nonesense. Managers and senior managers were all involved. A diabolical, unethical and untrustworthy company in my experience.

Parts department doesn’t want to answer the phone it took me two days before someone called me back

Very good and polite customer service there are very professional. Thank you Miles for your service

I visited the dealership looking for a car and was shown this lovely X3 by J.P.
He took time to answer questions and to resolve any issues I had. A great deal of professionalism shown!
Thank you J.P and thank you to Nathan for helping me get on line to DVLA. Your help was much appreciated!

The customer service was excellent, fully met our expectations. The staff went out of their way to make sure we were happy and everything we asked for was completed on time. Both Hari and Heather’s kindness and customer service was exceptional. Adil completed the repairs and more in perfect timing - thank you so much

I recently purchased a BMW 3 series 330e. Miles was very helpful and caring throughout the whole process. I couldn’t be happier with my experience. From the moment I arrived to choose the vehicle from leaving with my dream car. Miles was very professional and very bubbly which made the whole experience memorable. He helped me throughout the whole process and I would just like to say a huge thank you to Miles for providing such an amazing service. I have recommended your dealership to family and friends and have guaranteed they will receive outstanding customer care. I also would like to thank Ben for his outstanding customer service and supporting me with any worries and issues I had. Once again thank you to Miles for making this a memorable experience.

I recently purchased a BMW 218d grand coupe from Strastone Leeds dealership and I couldn't be happier with my experience. From the moment I arrived Kamal was incredibly helpful and attentive to my needs. He guided methrough the entire process with professionalism and expertise, making sure I found the perfect car for me. The BMW 218d is everything I hoped for and more a joy to drive. Thank you for providing such exceptional service and for helping me find my perfectcar. I highly recommend your dealership to anyone in search of quality vehicles and outstanding customer care. I also want to thank Simon for his also outstanding customer service.
I traded in my golf GTD, and was given more than I expected for the trading.

Once again huge disappointment in the service department and customer service. Car has now been in 4 times for the heating fixing. A new heating element in last visit lasted approximately 12 mins, 3 days ago. Dropped off at 8.15 and noted on app no work was started until 1pm. Then rushed to be finished at 5pm. No wonder the heating wasn’t fixed properly. We have rung, emailed and rung again asking for further support and communication. No response. Son rang again today after no communication from Stratstone asking for the service manager. Apparently they were out and would call back. No contact yet. This is frustrating and appalling service. We are ignored and treated with contempt. All we want is a car with heating working. No option but to formally complain to BMW.

Hary was so helpful and kind, she helped rectify the issue we had. Definitely recommend BMW so happy with the service

Staff very courteous and caring. I was well informed about my care service and when is ready to collect.

Kam and Hari patiently looked after us while we were looking for an X5. We ended up spending over 3 hours, back and forth tweaking our requirements and the numbers. We couldn’t fault how we were treated. A lovely, friendly and knowledgeable team. We can’t wait for our car to arrive now.