Stuart Line Cruises Reviews 

29
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

just now New We had a fabulous boat trip with Stuart Line cruises from Exmouth to Brixham & back with a couple of hours free time in Brixham. The views were stunning & the onboard commentary really... Toon meer

Beoordeeld met 5 van de 5 sterren

Me and my friend went on the Stuart Line Cruise along the River Exe, It was a beautiful trip and very peaceful! The staff we're very welcoming, friendly, and the location was easy to navigate and f... Toon meer

Beoordeeld met 1 van de 5 sterren

Really disappointing . We were held up due the restaurant we were eating at not serving our food fast enough; we went across to express out concern of making the boat, we were issued our tickets and... Toon meer

Beoordeeld met 5 van de 5 sterren

Always friendly helpful staff in the office and onboard, nothing is too much trouble. It's easy to browse their timetable and book online. Exmouth's location gives plenty of choice for cruises - Exe E... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cruiseorganisator
  2. Rondvaartbedrijf
  3. Cruisereisbureau
  4. Touroperator

Geschreven door het bedrijf

Award-winning, family-run boat trips on the beautiful Devon coast. As a local, family-run business for over 50 years, Stuart Line Cruises is dedicated to providing an unforgettable experience on the water. We take immense pride in our friendly, personal service; our crew are more than just employees - they are part of the family, ensuring every passenger feels welcome from the moment they step onto the quay. We believe that exploring the stunning Jurassic Coast and River Exe should be accessible to everyone. That is why we are committed to providing excellent value for money, offering high-quality, memorable days out that won't break the bank. With an extensive variety of excursions - from tranquil river cruises and bird watching to lively themed events and Santa Specials - there is truly something for everyone. We invite you to share your experience with us. Your feedback helps our family business continue to grow and serve our passengers for generations to come.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

29 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,5

Alle reviews

(29)

22 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Well worth a visit for any trip

Very friendly and helpful staff, have used several times and while on the boat, the skipper is very knowledgeable giving information on the local area, scenery and the local wildlife. Family and pet friendly

12 februari 2026
Review zonder uitnodiging
Logo Stuart Line Cruises

Antwoord van Stuart Line Cruises

Thank you so much for your time to review us. We value your comments and as a family business, they really do mean a lot to us.

Beoordeeld met 1 van de 5 sterren

Exeter Canal Cruise

Exeter Canal Cruise, 01/10/25.
If Stuart Lines had been helpful and provided some form of transport from the original advertised start point it would have shown some customer care for passengers not familiar with the area instead of sending revised emails with inadequate information so near the start time(walking miles distance, option 1, second email).

I prefer to use Trustpilot.
If you had taken the time to read my review it clearly stated the start point alteration not the end !
The information messaged to me was a 5 minute walk,( from Exeter Quay to the other side of the Countess Wear Road bridge on the A379)

1 oktober 2025
Review zonder uitnodiging
Logo Stuart Line Cruises

Antwoord van Stuart Line Cruises

Thank you for taking the time to leave a review. As a platform that we we not told about that has been used for reviews, we can only say sorry for the delay in replying now we have found it. Our official channels are Trip Advisor and Google.

In regards to your trip, we were told last minute about a problem with the swing bridge, meaning we were unable to do the full length of the canal. It is a 15 minute walk to the end departure location and this was an option to walk the final stretch, or to stay on the boat for a return trip, or to transfer to a different date. Due to the notice (a few hours), we were unable to find transport options for people other than these 3 options.

I hope this reply goes at least, some of the way to answering your concerns.

Beoordeeld met 5 van de 5 sterren

Cream Tea River Cruise - excellent crew - Jake, Dave, Isaac

Went on the Cream Tea River Cruise on 21st April 2025 - just £14 each and well worth it. Jake, Dave and Isaac were a great crew and really looked after everyone. Excellent trip, lovely experience, dogs allowed which was a huge bonus, cream tea was lush. On board bar/coffee/refreshments very reasonably priced. Had a great time, would definitely recommend.

21 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous day out

I would advise anybody wanting a leisurely view of the coast to take this boat trip. The captain gives a really interesting and informative commentary, and the crew members are great. Value for money most definitely.

7 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great day out

We went on the Brixham Pirate Festival cruise and it was absolutely brilliant. The boat was well stocked with a range of snacks and drinks (including lots of gluten free snacks, which as a coeliac made life really easy). The staff were all super friendly and helpful. The announcements had lots of interesting facts about the area.
We were very lucky to have smooth seas and to see a pod of dolphins on the way back, for which they let us just watch them for a while.

6 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well Done

Just wanted to say a BIG THANK YOU for a really great time at the Bird Cruise yesterday, well organised, an engaging team and a excellent Bird expert who gave a great comentary throughout the cruise.

Thanks and well done again

21 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great trip

Wife and I were having a few days break in the Topsham area. Booked up, online, for river trip from Topsham and return train trip. All could not have been better organized. Great river trip. Skipper gave very short infirmative talks on items of interest. The two young crew members knew their job and were very smartly dressed. The youngest was apparently on work experience. Well turned out a credit to the team. After the trip we called into the local cruise line office for some local knowledge. All smart and a great help. Well done all. Thankyou

3 augustus 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

A coach load of us went on a cruise…

A coach load of us went on a cruise including a cream tea with Stuart lines, the cruise was just about average but the cream tea was great prepare by Sheila the office lady standing in to help she was a star, if the rest of the business had been as good it would have been 5 stars.
Thank you Sheila for rescuing our trip.

23 september 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stuart Line Cruises day trip - not family friendly

I booked Stuart Line Cruises day trip from Exmouth to Sidmouth on 4th August 2021 for myself, my wife and my two children. We where dropped off in Sidmouth and told to be back at the boat by 3.45pm. My daughter had an asthma attack so I went ahead and got on board and asked them to wait. Jake the captain waited 5 minutes and just as my family arrived on the very short beach the ship pulled away, even though the captain could clearly eee my family arriving. Jake was completely unsympathetic and basically said tough luck. I complained in the Exmouth office and was told Jake had claimed the boat left 10 minutes late - this is untrue - it was 5 minutes. It was very upsetting seeing my daughter crying on the shore literally 10 metres away from me and I would urge anyone with children not to use this service, especially if they have asthma.

4 augustus 2021
Review zonder uitnodiging

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