Suncar Reviews 

Total sham of a company.We were charged full amount for weeks car hire in Spain which we paid online by credit card.On arrival in Alicante we were asked to pay again and given a photo copied leaflet saying we would be refunded on our return to the UK.We returned to the Uk on July 21st,it is now Sept 8th and still no refund.Absolute joke of a company.I am now going to take this further,I have spoken to my solicitor and we shall be persuing fraud charges and contacting several media outlets to expose this company for what they are.DO NOT USE THESE JOKERS.

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Share If anyone is thinking of using Sun Car for their carhire I would warn them not to.

When I made my booking I was surprised that I had to pay the full amount up-front, as, in my experience this is not usually the case. Six days before the hire period was due to start I had cause to cancel my booking. The website states that cancellations more than 24 hours before commencement will receive a full refund. Their terms & conditions state that this will happen within 30 working days. Their website says that they are a 24/7 company. I cancelled on 21 July and it is now 3 September. I am still waiting for my money. You do the maths. We are talking about more than £500. Some of my emails to them are ignored. Not one email to their complaints department has been responded to (not even an acknowledgement). When I get a reply all I get are excuses and promises that are not kept.

I have submitted a "customer testimonial" to their website but I bet they don't use it.

I repeat do NOT use SUN CAR.CO.UK.

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I paid for car hire from suncars in May for the amount of £350.00, they sent me a voucher to confirm this, on arrival in Spain in august there was no car, so I went to another car hire company and they was kind enough to phone the car hire company for me, she told me he would come and meet me, so I waited 20 minutes he did meet me and told me he had cancelled the car hire 2 weeks previously, he said he had sent an e-mail to cancel all transactions, suncars had not paid him any money since April and owed his £5000.00 Euros, he had a list of all the people that was meant to get a car from him, which he had cancelled with suncars, I asked if he could give me a copy of the e-mail and he said he was not able to do this, so this left me without a car, he then said he would hire me a car for £397.00 if I wanted it, I said no thank you as I thought it might be a scam, I then went to Avis cars and hired car to continue my holiday, obviously this was not a nice experience.
when i got home i phoned my credit card company and they said i should try suncars first but will send me a claim form, after several e-mails back and forth to suncars complaints department still no refund i have now filled in claim form for the credit card company.

DONT USE SUNCARS/DECODE CAR HIRE THEY ARE RUBBISH

Booked a car in Portugal only to find out at the desk of the car hire company that Suncar has't paid them. I had to pay substancialy more than my prepaid voucher.
Contacted Suncar but they didn't want to know and "offered" my money back!
But I received nothing so far, my calls are constantly ignored.

Absolutely appaling!!!

As with everyone else who has reviewed SunCar.co.uk - I had my money taken from them, and received a car voucher, yet when I arrived at Alicante airport was told by the actual car hire company that they had not received their payment and I had to pay a 2nd time. Being 1am I felt no point in arguing and paid up.

If you have used SunCar.co.uk - email complaints@suncar.co.uk and threaten to call your credit card company and report them for fraud (which I did) - amazingly all their previous excuses for not being able to refund my money stopped and they paid me back within an hour.

DO NOT USE SunCar.co.uk !!!!

We arrived in Alicante on the 10th July 2010 with our prepaid voucher from Suncar. When we arrived at the car hire company that Suncar had booked we were told that we had to pay them & Suncar would refund us the money. I asked for proof of this & I was given an email from Suncar to say that they had made a mistake & would refund us the money. I rand Suncar when I got back home on the 17th July 2010 & they expected me to provide proof that I had paid twice even though they knew full well that I had. I told them it was there mistake & they should contact the car company direct. It is now the 10th August 2010 & I still have not received my refund. I think that Suncar make a business out of charging customers the money up front & accumulate this money in the bank for over 2 months in order to earn interest on this. While customers have to pay their credit card bill twice in order to not receive charges. TOTAL SCAM. WILL NOT BE USING THEM AGAIN WOULD RATHER GO DIRECT WITH THE CAR COMPANY

on arrival in kefelonia i was met suncars chosen company express car who told me i would have to pay again as they had not been payed by suncar of which i did.i rang suncar who said they would refund my money which they had for six weeks would be refunded that day.after several phone calls and a email saying they would refund myself three weeks after my holidays no refund has been payed.i have now put the matter with my credit card company to fight for me to get my money back.i strongly urge anyone not to use this company they do not keep to thier word mr g barton.

On arrival in Mexico we were met by the suncar chosen company. He had no idea about what insurance we had or cost of hire and demanded the remainder in cash plus a local tax, not credit card like we thought. We were given a car that had to be bump started! they assured us someone had left the aircon on and it would be ok. It wasn't and wouldn't start, luckily at the hotel. They gave us a new car but didn't refund the full tank of petrol we had put in the last one. They claimed we would be paid at the airport. At the airport the company were late to pick up the car which meant we nearly missed checkin! also no sign of refund for petrol. On arrival back home I emailed suncar who simply emailed me back some small print about having nothing to do with it! thanks suncar, maybe a few more reviews like these will put you in your place!!

Suncar are one carhire company I feel compelled to review. To say unacceptable is an understatement. To date I am still waiting for a refund for the booking I made 2 1/2 months ago. Suncar cancelled my booking themselves without any reason. There was no refund either made or offered, and after about a dozen emails, phonecalls, complaints, and promises to refund ''this week'', I am beginning to think I might never actually receive a refund at all. Please, if anyone is thinking of booking with this company, consider the fact that you might be the victim of fraud, like myself, and DON'T BOOK!!!.