I’ve placed several orders online and an order that arrived was short of items. Very frustrating trying to get through to your online advisors. Such a shame you have done away with the customer calls... Toon meer
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Lees wat reviewers zeggen
Customer service was exceptional. Bought an item in store for my date, and ordered an item for myself. Staff were brilliant. Returned a couple of days later for the item I ordered, same member of sta... Toon meer
I had a very positive experience on the 29th Jan. I was in the Dundee store looking for sliders and the female sales assistant was so helpful. She went into the store room and brought all the availab... Toon meer
Couldn’t believe how creased this jacket was. It was squeezed into a bag that was far too small. This was delivered to Dundee shop Bought one two years ago and this is just not the same quality Real... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Superdry - Dundee
Geschreven door het bedrijf
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContactgegevens
Unit 9-11 The Overgate Centre, DD1 1UQ, Dundee, Verenigd Koninkrijk
- 01382 200857
4,8
Uitstekend
114 reviews
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Great staff. Deserve a bonus
Lovely staff even although their equipment did not work.
Huge range. Got a great coat but had to order online. 10% discount could have been applied if ordered at home but no discount from shop. Could not fault staff. Had a bit of a laugh re the broken iPads. Must be very frustrating for them. Love my coat.
15 oktober 2022
Excellent service
17 oktober 2022
First class experience at Dundee store
Made an online order with delivery to Dundee store. The staff (manageress and male sales adviser) were simply first class. First time buying anything Superdry however the quality of the jackets are superb. It won't be my last Superdry item that's for sure.
29 september 2022
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Very poor experience
Very poor experience. Ordered on a Sunday was told parcel would be delivered to store by Tues/Wed at the latest. As the iteam was to be a birthday gift (for the Thursday) I went ahead with the order. Went into store on Tuesday to be told parcel not there and to await email. Still not received an email by the following Sunday (full week si ce order) but decided to go to store to check. Also checked tracking only for it to say the parcel HAD been delivered on the Tuesday thus the delay could have been avoided. As I am registered disabled it is not easy for me to get into town to the local store therefore I am NOT happy by the lack of communication from your service and severely disappointed that I could not get the parcel in time for a birthday gift
25 september 2022
Antwoord van Superdry - Dundee
Hi Joanne,
Thank you for taking the time to share your feedback with us.
At Superdry, we do our best to give our customers a positive experience. We can see that the courier has delivered your parcel, and we're really sorry that we didn't meet your expectations on this occasion.
We have taken onboard your feedback. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care Team
Quality of items excellent
Quality of items excellent, delivered when stated and great service for any returns and refund.
14 augustus 2022
Antwoord van Superdry - Dundee
Hi Tom,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
Antwoord van Superdry - Dundee
Hi Lesley,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Perfect,thank you😊
5 juni 2022
Antwoord van Superdry - Dundee
Hi Rozalia,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Fantastic
Wonderful service , my dress was easily returned and the staff are always wonderfully friendly and helpful.
22 mei 2022
Antwoord van Superdry - Dundee
Hello Vanessa,
Thank you for your feedback. At Superdry, we do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Great service in store. Quality of Jacket excellent.
I had 10% off sent me online. Wouldn't work. So went in store. Great service had the jacket I wanted.
Explained and showed girl my email from you. She gave me 10%.
That's service. Thanks
20 maart 2022
Excellent customer service
Excellent customer service. Super fast delivery of clothes.
2 februari 2022
Love everything I have bought from…
Love everything I have bought from super dry and also buy gifts for my family x
2 februari 2022
The in store help was fantastic
The in store help was fantastic. The reason I have given 1 star is I was charged twice for a jacket. That in itself is fine but it was the hassle of getting the money refunded. Customer services were asking for my long credit card number which I don’t know why as they could just refund off the purchase receipt. There was no help at all of customer service and it was handled in a unprofessional manner. I had to call my bank get codes to give to superdry customer service as they were saying there was no purchase made at the time I said. For one I think someone was trying to get my credit card details for fraudulent use. This needs monitoring. But as I say this is no reflection of the in store staff who tryed to get me refund but had the same question customer service need my card details. Eventually sorted but 3 hours spent on the phone to bank and superdry customer services. But thanks to instore staff.
20 januari 2022
Shopping Experience
I shop in this store quite often as I have a son a son in law and 2 grandsons who are all big fans of this brand the staff in this store are quite young which made me a bit wary of getting good service I am glad to say I was wrong they are always friendly and helpful offering assistance with information about gift receipts and returns policy which I have used and was dealt with promptly and friendly so I have nothing but good experience when making purchases will continue to shop here in the future a big thank you to all staff in this store
15 december 2021
Store staff were very helpful
Store staff were very helpful, didn’t have the size I needed so they ordered one for to be delivered to the store for me to pick up as I couldn’t do it myself.
10 december 2021
A good quality and warm jacket
A good quality and warm jacket. I'm a skinny tall guy and usually have a problem to find a jack which fit me properly, this one does!
8 december 2021
Always good quality
Always good quality, fitting perfect. Nothing but good things to say.
6 december 2021
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