Easily ordered my padded filet online, delivered to an in post shop very quickly. Didn’t fit so did an easy online return which I dropped back into a superdry shop for a pre generated coded refund. Or... Toon meer
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One bad apple spoils the whole bag of fruit! Unfortunately this was our experience at the Lakeside shopping centre. We went into the changing rooms, the two shop assistants were chatting so loudly,... Toon meer
Bedrijf heeft geantwoord
The lady on the 'Pay Here' desk was very helpful, courteous and patient with me, assisting me looking through your website to choose additional item, which was not available in store, order it from w... Toon meer
Great service at Lakeside Thurrock and the staff were polite , professional and so very helpful with a friendly attitude you just don’t see much nowadays sadly. I have always loved the design of the... Toon meer
Bedrijfsgegevens
Over Superdry - Lakeside
Geschreven door het bedrijf
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContactgegevens
Lakeside Shopping Centre , West Thurrock, RM20 2ZQ, Grays, Verenigd Koninkrijk
- 01708 891438
4,8
Uitstekend
270 reviews
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Super helpful.
18 maart 2024
great clothes and staff
Bought a dress in superdry Oxford Street without trying it on. It was too big, so took it to a different branch to exchange. Branch didn’t have it, so the staff member on the till refunded me and ordered it online while i was there with free postage. Really friendly staff and made it really easy.
29 februari 2024
Very comfortable, practical and smart-looking coat!
Very comfortable and smart-looking coat. I bought the beige version. Lots of useful pockets inside and outside. The built-in semi-glove is a nice touch for not so cold but cold enough days to have something over your hands. The stiff (as in shaped) hood sits nicely over the head to keep rain and wind out. I like that the hood is part of the coat and not buttoned on (which I have in another coat where the hood easily catches and pops off). The coat is big enough to wear over a jacket. The staff were also helpful in identifying the right coat in the first place once I explained I wanted the warmest one that could be worn in the rain.
6 maart 2024
Loved the gilet but it was too long for…
Loved the gilet but it was too long for me
I returned it but for some strange reason couldn’t find my receipt on my phone
Lovely sales advisor looked it up for me , had to do it twice as didn’t come up first way, found it and refunded my money
She also turned screen round and advised me to take photo ..n thank you 10 stars 🌟
7 maart 2024
Amazing customer service.
The lovely lady at Lakeside was amazing. They didn’t have the size we wanted so she checked online, said that it could be delivered free of charge, the item arrived two days later. Fantastic service.
4 maart 2024
Very quick delivery and the product is…
Very quick delivery and the product is amazing. I ordered a long gilet and it’s fantastic. Received a ton of compliments.
11 februari 2024
Nice nice nice
8 februari 2024
Staff was very helpful
10 februari 2024
The goods are quality products an I’ve…
The goods are quality products an I’ve never been let down on my visits to Superdry, the staff as usual have always been very friendly an helpful, one of my top shops.
28 januari 2024
Not sure of the name of the girl who…
Not sure of the name of the girl who served us, but she was friendly, helpful and efficient. A credit to the brand
16 januari 2024
Wrong Size delivered.. No clear instructions on returns or exchange
I tired to buy the jacket for my wife at Lakeside store however they didn't have the correct size so I ordered the size I wanted (US 14). However after few days UK 14 was delivered to me. This was supposed to be a birthday gift for her and now I don't even know how to exchange or return this item as no clear details are provided.
14 januari 2024
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Good prices for good quality.
16 januari 2024
Great quality clothes and really…
Great quality clothes and really cheerful and friendly staff members made it a very enjoyable experience
11 januari 2024
Very friendly staff and helpful at the…
Very friendly staff and helpful at the same time.
9 januari 2024
I bought a jacket from lakeside store ,beacuse the size I wanted was not available they asked me to buyfrom their online store app, As it was not on offer they forced me to do it online and promised
I bought a jacket from lakeside store ,beacuse the size I wanted was not available they asked me to buyfrom their online store app, As it was not on offer they forced me to do it online and promised me to bring it back foe price reduction. I asked the girl twice and then speak to the manager and they both assured me they will reduce the price once I receive my jacket back to store. When I went their after receiving my jacket, they refused straight away, said its not in offer now so we can't do that. NOW i want to know, What kind of promise they did to me!?? Fake people. Very f
Disappointed and will never fo back to SUPERDRY!!!!!
29 december 2023
The guy in the store was called Alex he…
The guy in the store was called Alex he was great.
26 december 2023
Staff not very engaging
Both members of staff were slow to engage, they seemed more interested in tidying up and using a tablet. Once I was being served the young girl was polite and helpful. Overall not particularly impressed with service
1 januari 2024
Nice sleepers for my lady
20 december 2023
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