Easy to order online, speedy delivery via InPost at my local shop However the sizing was very snug so i needed a larger size (no way was the model wearing medium size), no option to exchange, so end... Toon meer
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The help from the staff involved was top tier. Both the Shop Manager & the assistant who helped me made me feel valued as a customer. They were efficient & well informed. calm & patient - even when... Toon meer
What made my experience great was the attention to customers. Both on the shop floor and at the till. The fitting rooms had someone available and the team were always about making sure the store looke... Toon meer
I am new to this country, and this was my first experience buying clothes here. I am not familiar with your company, so I wanted to share my thoughts. There were so many clothes in the center, and as... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Superdry - Leeds Trinity
Geschreven door het bedrijf
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContactgegevens
18-24 Albion Street, LS1 6HX, Leeds, Verenigd Koninkrijk
- 01132 469772
4,4
Uitstekend
170 reviews
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I am new to this country
I am new to this country, and this was my first experience buying clothes here. I am not familiar with your company, so I wanted to share my thoughts. There were so many clothes in the center, and as I was shopping alone, I found it difficult to decide which one to choose. I feel customer support is very important, as I could have used more guidance or explanations about the clothing options. This is just my personal experience and not intended as criticism towards anyone.
23 november 2024
Antwoord van Superdry - Leeds Trinity
Thank you for taking the time to leave a review.
We endeavour to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your valuable feedback to learn and improve.
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Team
Shop is too dark….
13 november 2024
Great Customer Service & Quality of Product
Quick delivery of the items I bought online, great quality items and whilst I had to return them both to size up I did this in store where I received great customer service. Very pleased.
30 oktober 2024
Antwoord van Superdry - Leeds Trinity
Hello.
Thank you for sharing your great feedback with us.
We always aim to offer the best service to our customers every time, so it's great to hear your store and online shopping experience went well.
We really appreciate you shopping with us, thank you!
Superdry Team
Customer service at the till…
Customer service at the till poor....not engaged with the customer. I felt uncomfortable.
26 oktober 2024
Antwoord van Superdry - Leeds Trinity
Hello,
We appreciate you taking the time to review your recent experience with us.
We always do our best to give our customers a positive experience, so we're really sorry that we didn't get it right this time.
We really appreciate your feedback to review our training and improve.
Superdry Team
Great product and delivery.
8 september 2024
Lovely staff all very helpful and great…
Lovely staff all very helpful and great products
23 augustus 2024
Bad store behavior and bad delivery
Bad delivery but more importantly Bad store behaviors. Super dry super unfriendly and rude. Horrible customer service .
14 augustus 2024
Excellent quality and smooth ordering…
Excellent quality and smooth ordering on the website, speedy delivery to the store
7 augustus 2024
Don't buy winter coat in summer 🤦♀️
My only reason for 4 stars instead of 5 is because the coat i wanted wasn't available in store (trying to buy a winter coat in the middle of summer doesn't help 😆🤦♀️). I asked one of the sales assistants about it and she was really helpful, advised me to check the sale section and then try on a few coats so I can get the right size for me to order online.
5 augustus 2024
Antwoord van Superdry - Leeds Trinity
Hello,
Thank you for sharing your feedback with us.
We endeavor to give our customers a really positive experience, so we are sorry we do not have all our autumn/winter stock available in store at this time.
We appreciate your comments so we can learn and improve.
Thank you for shopping with us, we really appreciate it.
Superdry Team
Fantastic store 10/10
What made my experience great was the attention to customers. Both on the shop floor and at the till. The fitting rooms had someone available and the team were always about making sure the store looked fantastic. Even the sale rails looked fantastic and well displayed. 10/10 - will definitely come back and this was my first experience shopping with Superdry.
29 juni 2024
Always a great experiende
Staff are always friendly, the store tidy, and fantastic products. As a man, I sometimes struggle to find a wide selection of clothes to try on in a physical store (the mens section in a lot of shops is woeful, often being reduced to a couple of rails). Always love the chilled atmosphere in here too.
25 juni 2024
Antwoord van Superdry - Leeds Trinity
Hello,
Thank you for taking the time to leave a review.
At Superdry, we want our customers to have a really positive experience, so we are happy to hear you are happy with your new hoodie.
Thanks so much for shopping at our Leeds Trinity store. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Helpful all the way!@
The help from the staff involved was top tier. Both the Shop Manager & the assistant who helped me made me feel valued as a customer.
They were efficient & well informed. calm & patient - even when the relatively new system would not connect when trying to handle a refund.
I was dealt with in a professional manner & will go back to the Store in Leeds, well deserved rating of 5 Stars.
14 mei 2024
Good product at an affordable price and…
Good product at an affordable price and great customer service
22 mei 2024
Quality shorts, satisfying press studs
Bought these in store as I wanted to try on first. Staff are always helpful, and I like being able to see how the clothes look and feel before I buy.
Clothes feel quality, fit me well and look great. With these particular shorts the pockets are fastened by press studs, not buttons, but they are the most satisfying press studs to press I have ever used.
17 mei 2024
Very easy to return an item that didn't…
Very easy to return an item that didn't fit me.no fuss no bother fantastic customer service
16 mei 2024
Antwoord van Superdry - Leeds Trinity
Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really pleased that everything has gone smoothly. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Customer Care
Great value for money
Great value for money. Got these pumps in the sale and they are great.
29 april 2024
Antwoord van Superdry - Leeds Trinity
Hi Patsy,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Kind regards,
Superdry Customer Care
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