Your Reading store didn’t have the side we wanted of the item, but yr shop assistant made an online order for me with free home delivery. Very helpful. Only improvement I would suhgest that you open... Toon meer
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Lees wat reviewers zeggen
The courier parcel says it’s delivered, when I went to collect my parcel they said it not here. I have raised a request to customer care no response yet it’s been around 10 days now. I don’t have my... Toon meer
Outstanding choice of clothes, laid out in collections so any top will go with any trousers or skirts in that collection. Huge changing rooms with seating outside for hubby. Staff at the till were r... Toon meer
Processing issue meant I was told they had my parcel when they didn’t and seemed very disorganised when trying to find it. Ended up giving it another customer. I appreciate the time of year though bei... Toon meer
Bedrijfsgegevens
Over Superdry - Reading
Geschreven door het bedrijf
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContactgegevens
L12/L13 The Oracle Shopping Centre, RG1 2AG, Reading, Verenigd Koninkrijk
- 01189 510064
4,3
Uitstekend
217 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good and prompt service !
1 december 2023
Excellent Service and Excellent Items
Excellent Service and Excellent Items, Fully Recommended.
17 november 2023
Review zonder uitnodiging
Friendly staff and quick service
21 november 2023
Great service and good quality
Reading store was very helpful organising an exchange for an online purchase. New one arrived at store within 2 days and is great quality, my son is really pleased with it
5 november 2023
RFID tag was ignorantly left in my…
RFID tag was ignorantly left in my entire shopping as the billing desk personnel (Saimen) was busy having a chat with female co staff.
Unfortunately I had an immediate travel planned, meaning I couldn’t use my shopping at all. On visiting store the following week for removal of RFID tags the billing staff member (Ryan) was completely unsympathetic and unapologetic for the ignorance which has caused such an inconvenience to me.
Overall the experience was ver very poor. I’ll prefer not shopping from that store again
15 oktober 2023
Jacket
I am very happy with the jacket I bought. it is of high quality, comfortable and warm. The staff in the store is very friendly and helpful. Keep up the good work.
19 oktober 2023
Great service
Excellent and professional staff. High quality clothes. More sale offers would be good though. Would definitely shop at Superdry again.
23 augustus 2023
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Quality Item
Selected item on website, collected in store. Ordering process was easy.
Item was high quality, so very happy with purchase.
2 juli 2023
Antwoord van Superdry - Reading
Hi Philip,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Antwoord van Superdry - Reading
Hi Hannah,
Thank you for sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Friendly staff, great jacket!
I ordered my Superdry jacket online, I was kept updated on its journey, it came in store within 2 days, and was perfect!
26 april 2023
Antwoord van Superdry - Reading
Hi there,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you like your new purchase. Thanks again for the review. We really appreciate it.
Superdry Customer Services
Good Product
Bought Puffer Jacket from Superdry, it's of good quality and very stylish. Highly recommended.
25 februari 2023
The cream lace top
It was easy to use the website and find the item of clothing that I wanted to buy. It also was easy to checkout and pay for the item and delivery straight away.
21 april 2023
I might not be young and funky but I spend money in your shops....
I love Superdry clothes and I love the stores even though I am not their target market (54 year old woman) I have been a loyal fan ever since the first store opened in Reading probably about 20 odd years ago. I was somewhat miffed then to be treated at the till like something that had crawled out of the ground by the young lady who did eventually deign to serve me, eventually - she did make me wait until she had finished what she was doing, in fact considering the store was empty and there were three team members at the till all with not a lot to do it was pretty poor show. Bit of customer relation training required here I think. Used to tell my team in my shop, what ever you are doing put it down and greet your customers with big smile and a big hello. No customers = no business = no job.
4 april 2023
Antwoord van Superdry - Reading
Hi Tanya, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have passed on your feedback to the store concerned. Thanks again for taking the time to leave a review. We really appreciate all feedback.
A good choice of products and even…
A good choice of products and even better with 20 percent off.
Only downside I had to go to the store to pick up my order.
30 maart 2023
The Quality and on time delivery!
25 maart 2023
If only all customer service could be like this...
Excellent customer service and willingness to help. I lost my receipt but the Reading store was superb in offering me a refund and then ordering a replacement that was delivered to my door.
25 februari 2023
Friendly customer service
Friendly customer service. Music in store was really nice and uplifting
18 februari 2023
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