Superfood Market Reviews 

3.211
•
TrustScore 2.5 uit 5

2,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... Toon meer

Bedrijfsgegevens

  1. Natuurvoedingswinkel
  2. ook in
  3. Biologische kruidenier
  4. Fair Trade Organisatie
  5. Fitness- en voedingsservice
  6. Online voedselbezorgdienst
  7. Supermarkt

Geschreven door het bedrijf

Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

3K reviews

5 sterren
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3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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2,5

Alle reviews

(3.211)

65 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Definitely recommend!

Easy to order, at a competitive price and very quick delivery. Shall definitely be a returning customer - the note of appreciation for my custom from the owners of the company was a nice touch! Would definitely recommend!

28 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

False Description on SOJADE soya milk

I ordered soya milk sweetened with apple juice 4 cartons - they arrived ok a bit battered, but they were not sweetened with apple juice and they had wheat in them. this was all in french - good job i am not allergic

when i queried it as contravening the trade description act i got eventually oh we will send you a return label send them back well i had already opened one. I thought it was me and opened another aside from that the business of sending back cartons of soya milk when it was not my fault was not on why does the punter have to pay the price. I explained it to them and they just did not answer, so i had to pour away the two remaining cartons. Well you might say so..../ but this was all for £12 refund they could have refunded it with out all the bother. Not a nice firm cheap and miserly and I hope they have not continued to advertise this as soya milk with apple juice.

20 juli 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

Thank you for sharing your experience with Superfood Market. We are so sorry that you had a poor experience with us. We have taken your feedback on board and will be discussing it at our next customer success team meeting. In the meantime, we would love the opportunity to put things right for you and therefore have reached back out to you via your support ticket.

Where possible we will do whatever we can to correct our shortcomings.

We hope to work with you to fix things to your satisfaction as we really do not want to lose you as a customer.

We look forward to hearing from you.

Kind regards
SFM Customer Service Team

Beoordeeld met 5 van de 5 sterren

Great 👍🏻

Fast delivery 📦 no hassle,
Excellent tea, excellent service.
Many Thanks 🔆🙂👍🏻

14 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered the yoghurt coated raisins…

I ordered the yoghurt coated raisins and peanuts, they arrived in a very short time and were delicious. They are bigger and so much more tastier than any other brands that I've tried, great value for money too. Go on, treat yourself.

14 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous range of products at excellent…

Fabulous range of products at excellent prices and great service ❤️

1 augustus 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

We are glad to hear you enjoyed shopping with us and our range of products. We really appreciate your feedback!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Beoordeeld met 5 van de 5 sterren

Everything from The order up to the…

Everything from The order up to the product was amazing. A lovely well run family business. 100% perfect.

22 juli 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

We are so glad to hear you had an excellent experience shopping with us and your kind feedback really does mean a lot to us!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Beoordeeld met 5 van de 5 sterren

Great quality products

Great quality products, exceptional choice of healthy food and cupboard essential 👌 😋

15 juli 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

We are glad to hear you had an excellent experience shopping with us and thank you for your kind feedback, we really appreciate this! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Beoordeeld met 5 van de 5 sterren

Straightforward

Straightforward, no problems, great

14 juli 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

We are glad to hear you had an excellent experience shopping with us and thank you for your kind feedback, we really appreciate this! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Beoordeeld met 1 van de 5 sterren

fine with the first order then ordered…

fine with the first order then ordered again to get the usual automatically generated emails updating the progress of the order, and found they were using amazon for delivery. I boycott amazon for ethical reasons. Thought this was a more ethical place to shop for stuff I can't get in regular supermarkets, won't be ordering again, can't seem to return the items either as the returns portal doesn't work.

12 juli 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

Thank you for sharing your experience with Superfood Market. We are really so sorry that you are unhappy with our shipping service.

We have taken your feedback on board and will be discussing it at our next customer success team meeting. Unfortuantely we were no longer able to keep using our previous courier, so we have recently switched to Amazon Shipping so we can still deliver orders safely and as quickly as possible.

Apologies again for any inconvenience caused by this.

Kind Regards
The SFM Customer Service Team

Beoordeeld met 5 van de 5 sterren

Thank goodness for Superfood Market…

The efficiency of receiving my order to the delivery went smoothly. Thank you

11 juli 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

We are glad to hear you had an excellent experience shopping with us and thank you for your kind feedback, we really appreciate this! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Beoordeeld met 5 van de 5 sterren

Great servicePlaced my first order

Placed my first order. Amazed at the personal response because we had placed an order for the first time. Made to feel we could be special.
Great web site.

Thanks to everyone.

Charles

8 juli 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

Thank you for your kind feedback and review, this means a lot to us.

Thank you for shopping with us and supporting us and we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Beoordeeld met 5 van de 5 sterren

Ordering and service very easy.

I found here a product that most supermarkets do not sell anymore and was pleased to be able to still buy it.This small company are reasonably priced, communicate very well with order confirmation and updates and deliver promptly.
I have ordered with the company twice and will be happy to continue doing so.

8 juli 2024
Review zonder uitnodiging
Logo Superfood Market

Antwoord van Superfood Market

Hello

Thank you so much for your positive feedback and review, we appreciate this!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Beoordeeld met 5 van de 5 sterren

Top quality service

My first order and it certainly won’t be my last. Trouble free ordering and I was kept updated along the way to a fast delivery. I was really impressed and how nice that this company is a small family run concern.

20 juni 2024
Review zonder uitnodiging

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