My motorcycle was well packed up for delivery everything I was told was right on except my delivery time it was early. Anytime I have a question I get Avery fast timely response. I will be a repeat c... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Took 32 days to get my bike. USB didnt work on the bike that it came with. Slight damage to the paint. Still cant ride it, going on 40 days since I ordered and still dont have the MCO needed to regist... Toon meer
Bike came in great condition, quickly, and I received quick responses. Bike is registered and insured. I wanna ride now, but its 19 degrees outside. SuperiorPowersports, please increase the thermostat... Toon meer
I ordered a bike that wasn't compatible for my height. They worked with me wonderfully to get the bike returned and get my credit card credited back thank you so much
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
SuperiorPowersports.com is your one stop shop for all your scooters, mopeds, ATVs, dirt bikes, go karts, motorcycles, electric scooters, and more! We carry quality brands with the lowest competitive price.
Contactgegevens
3,7
Gemiddeld
303 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Awful customer service.
I ordered one of their scooters. It arrived damaged, however they only give you two days to report the damage, and it took them 3 weeks to send the certificate of origin and bill of sale, so I was unable to test ride it to realize it was damaged. Then when they did send the paperwork it had the incorrect vin number. I called to report the issue and was told new ones would be sent out the next Monday. Two weeks from that Monday I contacted them again only to learn it had still yet to be sent out. I finally recieved the correct paperwork, registered the scooter, and found that the frame was broken as well as the rear wheel being bent. I almost ordered a second scooter from them, I'm glad I waited. Not to mention they offer a free bluetooth speaker with a scooter purchase that was never sent to me, though I was assured it was on its way.
Also they replied below asking me to contact them, I did so and got no reply back from them other than an automatic mailer asking me to rate the help they didn't provide. When I first wrote this review I was definitely dissatisfied. Now I'm utterly disappointed with this kind of service. I wish I could go back and go through a different retailer.
21 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Hello,
We are very sorry to hear about the vehicle arriving with shipping damage. It is our practice to give a customer 2 days to fully inspect the unit upon arrival as this is as much time that we are allocated by freight companies to file a shipping claim on your behalf. We do not send the paperwork and title with the vehicle to prevent theft as a car owner would never keep the title in the glove box. We also wait to assure that the unit was not damaged so that we do not issue a title for a unit that will be returned to us. With this being said, we will do everything we can to help you get back on the road. Please give us a call or email and we may discuss all of our options.
Thank you,
-SP
Awesome scooter
Awesome scooter. Super gas mileage already have put on 800 plus miles. Would and will buy from superior again
17 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Thank you Joel and that is some serious riding already. Can't wait to see what your next ride will be!
Enjoy the Ride!
-SP
Glad I got it
It was fairly easy to put together (in 95 degree heat). But now I really do like it. I bought an older one that had been wrecked and it wouldn't crank again after a year. So a new one was almost cheaper than to try and fix it. So now, I got a new one and I'm just trying to figure out if the Odometer is in Miles or Kilometers!
Seriously
17 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
We are so happy to hear you enjoyed your experience with us and you are a real trooper battling heat like that! That breeze will hopefully be much cooler when you're enjoying your new ride!
Enjoy the Ride!
-SP
Great prices
I have had 0 problems with them and now enjoying my scooter.
13 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
We love to hear that you are enjoying the scooter and enjoying the ride!
-SP
I paid extra for my scooter to be "road…
I paid extra for my scooter to be "road tested and ready"..... Neither speedometer or odometer work. Also the bs title y'all sent isn't even legit to get it registered, not an official state document.?... I've reached out to yall many times with no luck..... 3rd party call center wanted to troubleshoot my brand new scooter w/me over the phone. Haaa!! Rediculous..... Guess you really don't get what you pay for these days. Preciate it.!...
13 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Christopher,
We test all vehicles before shipping these vehicles out. However, if there is an issue with your vehicle caused by shipping such as a broken speedometer this will be covered under your warranty. Simply hop onto our website and fill out a claim and we will send you the correct parts ASAP! We do not use a 3rd party call center as we have mechanics in house that help troubleshoot any issue with our vehicles. Finally the MCO is a Manufacturer Certificate of Origin that we send our for each vehicle. It is a legal document that DMV's will recognize and issue a final "Title" and registration. Please call us at 1-866-492-2643 extension 2 to reach one of our in house mechanics to address any issues.
Thank you,
-SP
Bought a Tao-Tao 4-wheeler
Bought a Tao-Tao 4-wheeler. Package arrived timely. Assembling the machine was fairly simple. Took me about 5 hours, but if I had to do it again, I could do it in 2-3. The product works as expected. Only reason for 4 stars instead of 5 is that I haven't had the time to really see how the machine will hold up. If it gives me minimal problems, I would up the rating.
12 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Thank you Todd for the great review and for the helpful information and what to expect when assembly a unit. We can't wait for you to enjoy your ATV!
Enjoy the Ride!
-SP
Friendly, painless ordering, quick delivery.
My phone order was handled quick, efficient, and by a very friendly customer service representative. Shipment seened quick, and home delivery was fairly painless. I did have tp arrange to be home during delivery time. However the delivery driver placed my crate right where I wanted it inside my garage. I have recommended SuperiorPowerSports to a couple friends and a family member. I will use them again for sure. The paperwork as promised made Registration and Licensing easy in my State of Nebraska, USA.
12 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Thank you so much for your kind review and spreading the word for us! We are so excited to hear that you are enjoying your new ride!
Enjoy the Ride!
-SP
Its been over two weeks and you still…
Its been over two weeks and you still have not processed my order.
11 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Processing usually takes 2-5 business days unless there is an issue with your order and paperwork you submitted like a wrong address or if we need to verify your credit card. Also any mailed checks will take delay processing until the check is in hand and processed by accounting. Please contact our customer support and we will be happy to explain the hold up on your account.
Thank you,
-SP
I ordered my new Tao Toa Thunder for…
I ordered my new Tao Toa Thunder from Superior Powersports. I had some shipping damage and they took care of all the problems right away!
11 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
We are happy that we were able to take care of any issues that may have come up due to the shipping company and we welcome you to our Superior Powersports Family!
Enjoy the Ride!
-SP
very good .!!!!
11 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Thank you for your wonderful words and taking the time to leave us a review!
Enjoy the Ride!
-SP
If I could rate a zero
If I could rate a zero, I would. Received a damaged Tao Tao 50cc upon delivery. Contacted them immediately and uploaded images on a claim. They stopped taking calls and email replies were rare and littered with misspellings. I am still out $1,000. Will NEVER do business with them again! Use anybody but them!
11 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
We are very sorry to hear about your experience and are continuing to look into your claim. We hope to earn your business back and will do everything in our power to make right what you feel is wrong. However, if the vehicle is damaged during shipping we will help file a shipping freight claim on your behalf and get the correct parts shipped out to you quickly.
Thank you,
-SP
Antwoord van Superiorpowersports
Thank you for the kind words Sean and for taking the time to leave us a review of your experience.
Enjoy the Ride!
-SP
I will never buy from them again I had…
I will never buy from them again I wish I could give them no stars I had so many problems with my bike and I'll I got Everytime was it was my fault becausy bike had 65 miles and bolts fell off and burnt the underneath plastic everything that I thought so be under warranty wasn't I really hate the way he sent the email was very rude please don't buy from them and I bought the ready to ride they refunded the money nothing else for having to figure out how to haul it to another shop everything it was a joke cost me more money.
10 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Hello Travis,
We are very sorry to hear about your experience. As it states in the confirmation emails and under our Maintenance link on the website, you should always check your nuts and bolts between all rides. We also advise our riders to use Loctite on all bolts and nuts. Our warranty claim will replace parts damaged during shipping or issues caused by the manufacturers flaws. However, once the vehicle has been ridden and if the proper maintenance was not taken we cannot cover those liabilities. We apologize for this issue and have refunded you the assembly fee and we hope to have you back up and riding. We will do whatever we can in our power under the guidelines to earn your business back and are truly sorry to hear about your disappointment in how our team has handled your issues as we will continue to look into this.
Thank you,
-SP
I love my new bike I couldn't have made…
I love my new bike I couldn't have made a better purchase... It's exactly what I wanted... It was easy to Assemble and easy to ride...
10 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Lucas,
We are thrilled to hear how much you're enjoying your ride and would love to see a video posted on our Facebook! Be sure to keep up with the maintenance as it will allow the live of your vehicle to last years!
Enjoy the Ride!
-SP
Antwoord van Superiorpowersports
Hello Maurice,
Average is unacceptable by our department as we are striving to be greater! We promise that your next experience with us will be effortless and sensational! We hope to have your business again in the future.
Enjoy the Ride,
-SP
I paid to have the scooter put together…
I paid to have the scooter put together and a PDI (pre delivery inspection). None of this was done and the headlights never worked. All the bolts where looses and the throttle was falling apart. If I had just got on it and rode it I would have crashed due to them not doing what I paid extra money for!!!! Please do your self a favor and buy from someone else!
9 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
We are very sorry to hear about your disappointment. On many scooters, we cannot attach the lights or side mirrors as they will break during the shipping process. However, it is only a simple screw and plug. The note on all vehicles, as well as the confirmation email, and maintenance link always suggests to go over the bike to assure that all nuts and bolts are securely fashioned as shipping sometimes rattles these loose. To prevent these bolts and screws from loosening we always recommend adding something like Loctite to the vehicle. We would love to help you with any maintenance questions that you may have and hope to earn your business in the future.
Thank you,
-SP
Scooter
This was my second purchase from this company first one was amazing. This time the shipping was very slow took 2 1/2 weeks before I receive my scooter. Then took another 2 1/2 weeks to receive my title.
9 juli 2018
Review zonder uitnodiging
Superior powersports dropped the 150cc…
Superior powersports dropped the 150cc taotao scooter I purchased before delivery and would not allow me to return it. The exhaust was partially broken off and they did nothing. Do not use superior powersports
9 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
Hello Cai,
We will never ship a damaged unit to a customer. However, sometimes issues occur by the shipping company, and if that is the case we will file a shipping damage claim on your behalf and ship you out any replacement parts. Simply file a damage claim and include pictures of the damage so that we can accurately get you the correct replacement parts.
Thank you,
-SP
I brought my scooter in April rode it…
I brought my scooter in April rode it for two weeks and it just stop working i replaced almost everything in the bike and it still wont work. Now i have to sell it because i cant get help on this problem so i spent almost700 dollars and cant even enjoy it. So they got 700 dollars for a piece of junk . so dont get your scooters from this place. Bad customer service they dont answer phones at all.
8 juli 2018
Review zonder uitnodiging
Antwoord van Superiorpowersports
We are very sorry to hear about your experience James. We always suggest to go to the troubleshooting section of our website and maintenance to assure it's not something simple. If this does not solve your issue you can reach us through our website, email, or phone. We hope to earn your business again!
Thank you,
-SP
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.