Rich and his Team were excellent in getting my order quoted and fulfilled in a timely manner. I had one unexpected event in which I needed to return a portion of my PC back and the issue was quickly... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is... Toon meer
Helpful people, fast delivery, custom-built equipment, all at great prices. If they don't have a component for a build, they always have an alternative. This is why I keep coming back. SupperLogics ju... Toon meer
From Order to Delivery and Install, everything has been perfect. My only criticism is that SuperLogics does not provide a single disc recovery solution to permit the buyer to restore the hard drive o... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.
Geschreven door het bedrijf
Contactgegevens
9 Mercer Road, 01760, Natick, Verenigde Staten
- 877-893-1660
- customerservice@superlogics.com
- www.superlogics.com
4,8
Uitstekend
762 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Computers made it here well before…
Computers made it here well before expected time. Representative was great to work with.
22 september 2024
Top notch customer care
We were in a bad spot when our automation computer and backup completely failed at the same time. We reached out to super Logics and they were able to get us a computer that did everything we needed super fast. The sales person I talked to was incredibly knowledgeable and asked us great questions to ensure we got the exact computer we needed to support our needs. From the moment we made the first phone call their customer service team took great care of us and their communication was top-notch every step of the way. I cannot say enough good things about our experience and I wish I could give them more than five stars
22 september 2024
Always great to work with
Always great to work with. Like the chat to get started and then quickly move to quotes via email.
10 september 2024
Timely Responses and Helpful Information
Both Matthew and John had timely responses and helpful information. It made everything painless for me.
5 september 2024
Quick to respond and ship!
Quick responses to emails and even faster shipping. A wonderful experience, start to finish.
26 augustus 2024
Great selection
Great selection, fast deliveries on many items. Invoice management is not optimal for business needs but not a significant hurdle.
31 juli 2024
Zero communication
Zero communication - no order confirmation, no follow up, no shipping notice. On top of that it was sent to the billing address not the shipping address.
26 juli 2024
Antwoord van SuperLogics
Hi Trae, Thank you for being a valued customer since 2018 and thank you for taking the time to provide your feedback about this past order. We are very sorry about the paperwork mistakes we made on this order and the resulting inconvenience those mistakes caused. After a thorough review of the order processing steps we took, and the steps we missed, we have determined that our own internal sales and order processing procedures were not followed properly. We will be re-training the sales staff on their responsibilities, as well as updating some of our order processing procedures based on your feedback. We missed the order entry QC step and missed the order acknowledgement email step, however I would however like to clarify that our records do show that we emailed the invoice with tracking number to you. It was emailed to your service@... Email address on July 26th, the day after your order was shipped. We are also thankful that you ultimately received the reliable, properly configured computer you ordered.
Because our paperwork error led to this order shipping to your previous ship to address rather than the one on this order, please allow us to ship your next order free of charge and/or offer another form discount to make up for the inconvenience and expense this caused you.
I want to thank you again for taking the time to provide us with this feedback. It is important to helping us improve.
Thank you,
Liam F. and Matt M.
Best place for custom boxes
Rich has worked with me for several years and I have purchased over a dozen units, each with custom specifications to meet our needs. This is the best place to go if you need custom built boxes. David Celec, The Postal Route.
28 juni 2024
I made a mistake on the shipping when…
I made a mistake on the shipping when placing the order, and the were great in helping me through it.
25 juni 2024
Great customer service
12 juni 2024
Called and gentleman was helpful but short. Advised me to email so I did a chat. Got what I needed. He was very helpful
Called and gentlemen
5 juni 2024
Would Purchase from SuperLogics Again
Have been using a SuperLogics customized desktop PC tower since 2021 (now 2024) and haven't had any issues with the components, performance has been really great. I would purchase again from them.
19 juni 2024
Review zonder uitnodiging
Easy Ordering Options
Fast solid machine that arrived on schedule.
Sales quickly answered my questions.
Will buy again.
11 juni 2024
They are very knowledgeable and…
They are very knowledgeable and helpful. They deliver a great product quickly.
11 juni 2024
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