Swipngo Reviews 

I would strongly advise others to think twice before booking with SwipNgo.

After returning our rental car in Copenhagen, SwipNgo demanded €200 for an alleged dent on the front door, plus an additional €50 administration fee. We immediately disputed the claim and requested clear evidence that the damage had occurred during our rental period.

The evidence eventually provided was deeply unsatisfactory. The two return photographs showing the affected side of the vehicle clearly showed no visible dent or damage. Furthermore, the vehicle-condition section of their own report had not been completed, and the alleged damage was reportedly recorded several hours after we returned the car. Despite these significant gaps in the evidence, we were initially given a short payment deadline, which felt like unnecessary pressure rather than a fair handling of a disputed claim.

After repeated emails and considerable time and effort, a representative finally apologised and confirmed in writing that SwipNgo had decided to remove the damage charges and that the refund would be processed before the end of the week.

However, despite this explicit written promise, no refund has been made so far. To make matters worse, the full security deposit was subsequently charged to my credit card, despite the assurances we had received. I am now having to pursue the matter further and consider disputing the charge with my card provider.

The way this entire situation has been handled is unacceptable. The lack of transparency, the inadequate evidence supporting the damage claim, the pressure to pay, and the failure to follow through on the promised refund have seriously undermined my confidence in this company.

A rental company should provide convincing evidence before demanding money from customers, handle disputes fairly, and honour its written commitments. My experience with SwipNgo has fallen far short of these basic expectations.

The apology and promise to remove the charges mean very little while the promised refund remains outstanding. This experience has cost me considerable time and caused unnecessary frustration, while leaving me uncertain about when—or whether—the money will be returned.

I would not use SwipNgo again and cannot recommend it to others. Based on my experience, I would advise anyone considering booking with this company to think carefully and document everything.

Charged EUR 400 for two paint marks of 2-3mm on the car I rented for a month. These are barely visible stone chips, not damage - but Swipngo charged EUR 200 each without any real explanation. On top of that, the car I received already had a 30cm crack in the windshield and smelled of smoke at pick-up, both confirmed by Swipngo themselves. The windshield crack was serious enough that I got stopped by the police in Sweden during my rental and the car was judged not roadworthy because of it. I filed a formal complaint with clear documentation and legal reasoning, and it took weeks and multiple follow-ups to get any response at all - and even then, only part of the disputed amount was addressed. Be very careful with the damage assessment process if you rent here.

I would never use again. Copenhagen airport branch. Car returned as per app suggests with photos and no damage.
Suddenly a bill for €250 of damage, once checked they have taken 22 hours to take photos themselves after rental agreement finished and the car had moved from where i returned it to. In there words, this case is now closed. Leaving me feeling conned. Never again.

Une agence de location d’escrocs, ils attendent que vous soyez dans votre avion et vous prélève sur votre compte plus de 800 € pour des micro rayures à peine détectable que vous n’avez même pas fait personne pour vous donner la voiture à l’arrivée à l’aéroport. Du coup c’est sous votre responsabilité Ils vous prélèvent directement sur votre compte suite à réclamation sur place j’ai eu au téléphone le manager qui m’a demandé sur un ton agressif de quitter le parking comme si c’était moi l’escroc

Forfærdelig oplevelse.

Vi blev charged EUR 1000 for «scratches» som ikke var på før eller efter videoen.

Bedrageri ville være en underdrivelse.

1,000EUR charged for "scratches" som tydeligvis ikke er på hverken før eller efter videoen.

Hvis du uheldigvis ender med at leje fra SwipNGo, så film alting.

We had a very positive experience with SwipNgo. The rental process was easy and convenient, the car was great, and communication was excellent. The team was very helpful and responsive, both before and after the rental. Even when we had a small issue after returning the car, the team responded quickly, was very helpful, and handled the situation in a fair and really customer-friendly way. We felt very well taken care of and would definitely rent with SwipNgo again. Highly recommended!

Wir hatten eine sehr positive Erfahrung mit SwipNgo. Der gesamte Mietprozess war einfach und unkompliziert, das Auto war super und die Kommunikation ausgezeichnet. Das Team war sowohl vor als auch nach der Anmietung sehr hilfsbereit und jederzeit gut erreichbar. Auch als nach der Rückgabe ein kleines Problem auftrat, reagierte das Team schnell, war sehr hilfsbereit und löste die Situation auf eine faire und wirklich kundenfreundliche Weise. Wir haben uns sehr gut betreut gefühlt und würden jederzeit wieder bei SwipNgo mieten. Klare Empfehlung!

Honestly, the car I rented wasn't in optimal conditions and it was delivered a bit later than arranged, but they compensated the situation paying the drive-through of Storebælts Broen to cross over the bridge back from Jylland. Another positive aspect is that I left my sunglasses inside the car when returning it and at first they couldn't find them but after a second check up, they did and one of the people working there, Sebastian, called me to make sure I got them back (I was already back home) and this says a lot about him.

Har lejet bil hos SwipNgo 3 gange, og alle gangene har det været en supergod oplevelse. Første gang i januar 2026 gang var der lidt start-issues, men jeg fik hurtigt og kompetent god hjælp fra Sebastian.
Fine nye biler, og når man lige lærer at finde den del af terminalen hvor de hører til, er det let og hurtigt. (CPH kunne hjælpe med skiltningen på deres oversigtskort!)

Dem, som klager over at de ikke vidste, at det er baseret på ren online, har måske ikke fået læst den info og de instruktioner, man modtager inden ankomst til CPH. Jeg syntes det hele var meget klart og godt forklaret. Også de actions, man selv har med upload af kørekort, kreditkort, billeder af bilen m.m.
Og ved henvendelse er der meget servicemindet behandling.
Kan se at det er en nyopstartet udlejning, så jeg ønsker held og lykke med en innovativ måde at udleje biler på - uden lange køer og ventetid :)

In Copenhagen airport they sent me photo od windshield crack, which I didn't noticed and probably was photo of some different car and charged me 700 EUR for car damage. But than another invoice landed for another 650 EUR damage without photo, just description - front. Absolute scam, will sue them if necessary.

Da jeg lejede bil var jeg ikke klar over at det var app baseret self check in. Det var svært at find parkeringen ud fra de instruktioner jeg havde fået. Da jeg endelig fandt det og ville tjekke ind på app'en stod der at der ikke var nogen bil klar til mig. Der var forskellige help desk numre som ikke svarede. Jeg fik endlig fat i en eller hjælpsom medarbejder og fik min bil.
Man får ikke et skades diagram som normalt så man kan risikere at hæfter for tidligere skader hvis man ikke opdaer dem inden man får udleveret nøglen, dvs. man kan heller ikke tjekke indvendige skader.
Der var igen instrucker i hvordan man kommer ud af parkeringshuset så jeg måtte selv opdage at man skulle kontakte parkerings vagten, det sammen ved aflevering.
Bilen havde en stor flæge i forruden i førersiden lige det hvor førerens synsfeldt er, ikke særligt sikkert.
Måske billigt men betaler gerne lidt ekstra for at få personlig betjening og den tryghed de etablerede udlejningsselskaber tilbyder.

Beware of a scam!
I returned my vehicle properly and without any accidents!
I asked an on-site employee to inspect the vehicle with me and received confirmation that it was in perfect, undamaged condition!
Five hours later, the company sent me photos of a damaged vehicle bearing my license plate.
The plates had obviously been swapped—all their cars are the same make and color!
At the same time, my credit card was charged €350!
All my attempts to contest this were in vain!
They insist that I have to pay for the damage!
Please stay away from this car rental agency!
I have never experienced anything like this!!!!

Jeg har prøvet at leje bil mange steder, men det her var uden tvivl den nemmeste og mest problemfrie oplevelse, jeg nogensinde har haft.
Lige da jeg kom ud af ankomstterminalen, gik jeg bare direkte mod metroen. Inden jeg nåede derhen, drejede jeg til højre ved den store blå dør. Bag døren var et selvbetjeningsområde, hvor skærmen guidede mig trin for trin.
Jeg downloadede appen, åbnede bilen direkte fra telefonen, og nøglen lå allerede klar i handskerummet. Ingen kø, ingen ventetid det hele tog kun få minutter.
Da turen var slut, var afleveringen lige så nem.
Hvis du lander og bare gerne vil hurtigt videre uden stress, anbefaler jeg denne løsning. Det har sat en helt ny standard for, hvor nem billeje kan være.

I think the technology and the process for administering my car rentals at Copenhagen Airport was absolutely superb. This is definitely the way things will evolve in the future. People changing their habits does take time, but this Car Hire experience will definitely catch on. Downloading the App and its ‘step by step’ instructions took away any need to have ‘face to face’ human interaction. I used the phone support which was a great experience and I am completely converted and if Swipngo expands, I will definitely use it. It should ‘roll out’ beyond Copenhagen and personally, I do hope so. It’s a 10 out of 10 experience for me.

Det var squ da det værste gang l... forsøger at give appen de informationer der skal til, men umuligt at uploade pas, foto og kørekort det skulle i have øvet jeg lidt bedre på, inden i kalder det nemt og bekvemt.. Det en ommer..

Bor i udlandet og lejer tit vil i Danmark, men tænker jeg bliver hvor jeg er, lød ellers godt, tak men nej tak

Our first experience using SwipnGo was very positive. I had some questions ahead of the booking and their team was always very responsive. The car was very easy to get to- no waiting for the bus. Just walking out and get your car. The car we ready and clean. Easy to use the service and the team was quick to help when I needed them.

We travel to Denmark many times per year for family and always use the traditional car hire companies. Often met with mysterious charges, phantom damages or given cars that smell of smoke.

We will use them in the future for travel. Highly recommend.

I had a great experience renting with SwipNgo. I travel to Copenhagen often, and before this, renting a car usually meant taking a shuttle bus from the airport, which was quite inconvenient. SwipNgo is located in the CPH Airport metro station, which makes everything much easier.

The rental process was modern and smooth, with a convenient self-service pickup. Contacting customer service was easy, and the car was in great condition. I’ve rented twice already, both times with very pleasant experiences. I can strongly recommend their service and will definitely continue using it.