Switch Experts Reviews 

1.153
•
TrustScore 3 uit 5

3,1

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Terrible company do not work for them. So many people have not been paid. One of them also myself. I was off sick and didn't get paid on payday. No one contacted me to tell me I have no job they just... Toon meer

Beoordeeld met 1 van de 5 sterren

I have left Intesa, who works for Switch Experts, and quite frankly, I’m glad I did. Intesa pocketed my Tax and National Insurance for an entire YEAR. When I asked for my P60, they t... Toon meer

Beoordeeld met 5 van de 5 sterren

Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was lo... Toon meer

Beoordeeld met 5 van de 5 sterren

Called up to set up my broadband spoke to luke, he was awesome very responsive very helpful have no complaints whatsoever, model customer service 10/10 I usually never leave reviews lol so that say... Toon meer

Bedrijfsgegevens

  1. Prijsvergelijkingswebsite
  2. ook in
  3. Business to Business-service
  4. Internetaanbieder
  5. Mobiele telefoon winkel

Geschreven door het bedrijf

SwitchExperts is a comparison and switching service that helps you to compare prices on a range of products and services for your home and for your business. You can do it online or speak to one of our Switch Experts who will find the best deals for you.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,1

Alle reviews

(1.153)

19 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing customer service

Robert was amazing spoke to him about getting my nan set up he found the best deals and took the time to sort out past issues with. Very helpfull and patient while setting up new broadband. Would recommend switch experts to anyone needing help and guidance.

22 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Hung up.

New customer,new house,just wanting decent broadband.
He didn't like me & hung up.
Okay, you're out.

19 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Broadband switch

Robert from switch experts made switching my broadband easy and also saved me money! Thank you

14 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great broadband switch

I spoke to Robert in Belfast, who was superb. He patiently went through all the details with my husband who is very deaf, as well as me, the account holder. He made sure we both understood everything and exactly what was involved and the charges for each part of the package. He did his best for us and was a pleasure to deal with.

23 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kerry at switch experts

Very patient, lovely and easy to talk to, at first I thought I was just venting my issues and was ready to hang up and say thank you ...
Extremely clear and able to understand.

but to my surprise I was
then I was informed that she can actually help with my issue!
I didn't know that they were able to easily sign you up to network/broadband providers.

15 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you, Abby.

The person I spoke to at which experts, whose name is Abby, was not only informative, but very helpful about why I’m having problems, with my current broadband provider.
She deserves applause because of her patience, and professional guidance.
Thank you Abby.

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Carter was amazing

Carter was amazing , he was so helpful to someone who knows absolutely nothing about IT or the internet things , he made the whole process so easy , thank you carter

12 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Was looking for a broadband supplier &…

Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was looking for. Nothing was any trouble & even when I lost telephone connection, he immediately phoned me back. Very happy with his warm & helpful advice & would highly recommend anyone who are looking to start up or change providers, give them a try & if you are lucky enough to get Nicholas , your in good hands. 10/10 . David

15 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible Service

Terrible Service! Asked if they did Energy and the agent said no and put the phone down. Had he of taken the time to do his job he would have found out that I was looking for a broadband quote as well. Rang back to get a broadband quote which was nowhere near the one advertised and the one they offered was £5 more a month for the same package directly on the providers website. I’m no ‘Switch Expert’ but I’d say this firm aren’t either. Decided to come here and do some research and I see nothing but 5 star reviews from people with a total of 1 review history (which is always a red flag to me as its usually a sign of a company either manipulating their TP Score or coercing their new customers/victims to mitigate genuine low review scores. In addition, the numerous 1 star reviews appear to be from unpaid staff which is definitely a red flag for me! @Switchexperts can you confirm if you’ve concluded your ‘investigation’ into your chosen partner ‘Intesa Communications’ and wether they are still a company you have chosen to remain working in partnership with? This is an updated review @Switch Experts I received your claim that you believe this review was intended for another business. I can confirm that it was definitely Switch Experts number that I rang and so this review was definitely intended for the right business. Now that I've done you the courtesy of responding, are you able to do me the courtesy of responding to my question? Have you concluded your 'investigation' into 'Intesa Communications' and have you chosen to remain working in Partnership with them.

28 maart 2025
Review zonder uitnodiging
Logo Switch Experts

Antwoord van Switch Experts

Hi John. Thank you for taking the time to share your experience - I truly regret that it was not a positive one. I do also really appreciate you responding to our request and updating as necessary.

We take feedback like this very seriously and want to begin by sincerely apologising for how you were made to feel, both during your interaction with our agent, and in your follow-up efforts to get clarity.

It’s disappointing to hear that your interest in a broadband quote was overlooked, and we completely understand your frustration. This isn't the level of service we strive for.

We also recognise your concerns regarding our pricing. Our goal is to provide competitive and transparent deals.

As a result, our team are currently reviewing the specifics of the offer you were given to ensure it aligns with what we advertise.

I would also like to directly address your query about our relationship with Intesa Communications. Whilst it is of course still the case that Switch Experts is a different entity to Intesa, we are still actively investigating the concerns raised by past employees and take these matters with the utmost seriousness. It's important to reassure you - and all customers - that we do not and will not take any accusations of mistreatment or unethical practices lightly.

I understand this is a somewhat disappointing response until we can provide a definite resolution, but we're working hard to help fix any issues experienced by any agent linked to either team - especially if they need our help to make contact with their managers.

The investigation remains ongoing, and until it is concluded, we are taking appropriate measures to ensure that every element of our operations and partnerships meet our values of fairness, transparency, and respect.

We are committed to making improvements based on honest feedback like yours, and we’d welcome the opportunity to speak to you directly to better understand your experience. We're keen to see if there's anything we can do to make this right.

Please feel free to send us more information directly to: customercare@switchexperts.co.uk.

Thank you again for holding us to a high standard, and I'm sincerely sorry for your experience.

Best regards, Victoria - Switch Experts

Beoordeeld met 5 van de 5 sterren

Simple fast and very nice chap helping…

Simple fast and very nice chap helping me.

I had Sky for years and it kept going up and it was slow, Sky kept trying to sell me another 18 month contract like obsessively. Now getting fibre which is 4 times faster and still cheaper. go figure.

18 april 2025
Review zonder uitnodiging

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