Although my software update had taken longer than planned, regular updates had been provided by Jessica and the loan car helped with work commutes and hospital visits. Nothing appeared to be to much... Toon meer
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Lees wat reviewers zeggen
Great experience. Shaun the service manager went above and beyond from the moment he took over from a very complex problem I had. Thanks for all your hard work and understanding. Luke
James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... Toon meer
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Verenigd Koninkrijk
- 01332 546800
4,5
Uitstekend
1K reviews
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Absolutely fantastic service from Paul…
Absolutely fantastic service from Paul at Derby Audi.
Kept in contact constantly and professional throughout.
The process was seamless and thoroughly enjoyable.
18 september 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review Sunil! We are delighted to hear that you had a fantastic experience with Paul at Derby Audi. Our team takes great pride in providing excellent service and we are glad that Paul kept in constant contact and maintained a professional demeanour throughout. It's wonderful to know that the process was seamless and enjoyable for you. We appreciate your feedback and look forward to serving you again in the future.
I have to thank all the staff at Derby…
I have to thank all the staff at Derby Audi, Jessica who took care of everything including, the paperwork, keeping me informed of progress and sandwich for lunch.
Help with refreshments and great conversation Jackalyn and Ruth.
Apologies for any spelling mistakes.
What could be better…Nothing.
The visit was a superb 5* all the way.
9 september 2024
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing 5-star review, Peter! We are delighted to hear that you had a fantastic experience at Derby Audi. Our team, especially Jessica, Jackalyn, and Ruth, are dedicated to providing excellent service and making sure our customers are well taken care of. We are glad you enjoyed the refreshments and conversation during your visit. We apologize for any spelling mistakes and will make sure to continue providing a superb 5-star experience for all our customers. Thank you for choosing Derby Audi.
Paul was brilliant
Paul was brilliant.
All went smooth from start to finish.
A great help.
13 september 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your positive review Emma! We are delighted to hear that Paul provided you with excellent service and made your experience at Derby Audi a smooth one. Our team strives to provide exceptional assistance from start to finish, and we are glad that Paul was able to assist you in a great way. We appreciate your feedback and look forward to welcoming you back to our dealership in the future. Thank you for choosing Derby Audi!
Always very well looked after.
Always very well looked after.
13 september 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your kind words Faye! We are delighted to hear that you have consistently received excellent service at Derby Audi. Our team takes great pride in ensuring that our customers are well taken care of and we are thrilled to know that we have met your expectations. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Derby Audi.
Exceptional levels of customer service.
We recently purchased a 2021 Audi A3 from Derby Audi, the experience was outstanding an thanks to one of their amazing sales representatives (Ashlee). From the moment we walked in, his professionalism and deep knowledge of the cars features and benefits made the process smooth and stress-free.
What really stood out, was how he went above and beyond. He didn't just treat us like customers, but made us feel like valued guests. He even followed up with courtesy calls after the sale to make sure we were completely comfortable and happy with everything. When we encountered a minor issue (Crack in windowscreen), he was quick to help and resolve them without hesitation.
Throughout the whole process, we felt genuinely cared for, the personal touches like offering us refreshments and ensuring we were comfortable in the dealership really made a difference.
This level of customer service is rare, and we highly recommend Derby Audi for anyone looking for a great-car buying experience. Huge thanks to the team, especially Ashlee for making it such a positive experience.
23 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review James! We are delighted to hear that you had an outstanding experience at Derby Audi and that our sales representative, Ashlee, provided you with exceptional service. We strive to go above and beyond for our customers and it's wonderful to hear that you felt valued and cared for throughout the entire process. We appreciate your recommendation and we will be sure to pass on your kind words to Ashlee and the rest of the team. Thank you for choosing Derby Audi.
A quality team
Friendly, efficient service from the moment I entered the car park to collecting my serviced and cleaned car.
6 september 2024
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Phillip. We are delighted to hear that you had a great experience at Derby Audi. Our team takes pride in providing friendly and efficient service to all our customers, and we are glad to hear that this was reflected in your recent visit. We hope to continue exceeding your expectations in the future. Thank you for choosing Derby Audi.
The best experience…
The best experience at Derby Audi with Paul. Everything was so efficient and he made it all so easy!
6 september 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review, Sophie! We are thrilled to hear that you had the best experience at Derby Audi with Paul. Our team strives to provide efficient and easy service, and we are delighted that Paul was able to make your experience a positive one. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Derby Audi.
Paul thank you so much
Paul thank you so much . Excellent customer service . What a man !
2 september 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your kind words Z K. We are delighted to hear that you had an excellent experience with Paul at Derby Audi. Providing exceptional customer service is our top priority, and we are glad that Paul was able to deliver that for you. We will be sure to pass along your compliments to him. Thank you for choosing Derby Audi and we hope to see you again soon.
Great staff as always make you feel so…
Great staff as always make you feel so welcome, very understanding and knowledgeable about the brand, why go anywhere else
4 december 2023
Antwoord van Sytner Group - Derby Audi
Thank you for your kind words, D WOODYATT. We are delighted to hear that our staff at Derby Audi made you feel welcome and provided you with excellent service. Our team takes great pride in their knowledge and understanding of the brand, and we are glad that it shows. We appreciate your loyalty and choosing to come to us for your automotive needs. We look forward to continuing to provide you with exceptional experiences in the future. Thank you for choosing Derby Audi.
Fast response
Of the 3 cars I found on approved Audi’s site Paul at Sytner derby was the first to reply a quick viewing and the deal I wanted all done with great results . The cars great and the service to supply was spot on and a trouble free experience
23 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Phil. We are delighted to hear that you had a great experience with Paul at Sytner Derby. Our team works hard to provide excellent service and we are glad that we were able to find the perfect car for you. We hope you continue to enjoy your new Audi and we look forward to welcoming you back in the future. Thank you for choosing Derby Audi.
Came to look at an Audi a1 and Paul was…
Came to look at an Audi a1 and Paul was absolutely amazing made me feel welcome and was so pleasant and polite. Went out of his way to make sure everything was perfect for me I will be returning thank you for making my experience so pleasant and easy.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Chan. We are delighted to hear that Paul provided you with exceptional service during your visit to Derby Audi. Our team always strives to make our customers feel welcome and ensure a smooth and enjoyable experience. We look forward to welcoming you back and assisting you with any future car needs. Thank you for choosing Derby Audi.
Bayley Millington at Derby Audi
Bayley Millington at Derby Audi is an absolute superstar. On Saturday 17/8/24 I collected my new Q2 black edition. Bayley went above and beyond to make this happen. He's knowledgeable, helpful, friendly and very hardworking. He kept me updated from the start and ensured everything went to plan. 4 days later he is still checking in and answering any questions I have. If you're looking to buy a new Audi, Bayley is the man to call. I'd happily deal with Bayley in the future and can't recommend him enough. ⭐️⭐️⭐️⭐️⭐️
17 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review, Victoria! We are thrilled to hear that Bayley provided you with exceptional service during your recent visit to Derby Audi. It's wonderful to know that he went above and beyond to ensure your new Q2 black edition was delivered smoothly. We will be sure to pass along your kind words to Bayley and we look forward to working with you again in the future. Thank you for choosing Derby Audi and for recommending Bayley to others. ⭐️⭐️⭐️⭐️⭐️
Derby Audi
Today we collected our RS3 which is outstanding! Cannot thank Joel & Bayley enough for the smooth transition and all the time and effort spent with us to ensure we were making the correct decision for us.
Couldn’t recommend highly enough.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review, Charlie! We are thrilled to hear that you had a smooth and enjoyable experience with our team at Derby Audi. It's always our goal to ensure that our customers are making the best decision for themselves, and we're glad that Joel and Bayley were able to assist you in finding the perfect RS3. We truly appreciate your recommendation and look forward to serving you again in the future. Enjoy your new car!
Paul has been fantastic all the way…
Paul has been fantastic all the way through this transition to my new vehicle, communication has been good.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review, Ronnie! We are delighted to hear that Paul provided you with excellent service during your transition to your new vehicle. Our team at Derby Audi strives to maintain good communication with our customers, and we are pleased to know that this was reflected in your experience. We appreciate your feedback and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Derby Audi.
Joel was top notch
Joel was top notch, couldn’t have asked for any more. Loving the car.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your kind words, Joshua! We are thrilled to hear that Joel provided you with top-notch service during your visit to Derby Audi. Our team strives to go above and beyond for our customers, and we are delighted to know that you are loving your new car. We appreciate your support and look forward to serving you again in the future. Enjoy your new ride!
Service Department are useless!
Sales side all good but now our A3 is nearly 1yr old & needs a service, this side off the company is a completely farce, rang derby audi but you get put through to a call centre who don't have a clue, was promised a call back as systems were down but this never materialised, after 7 phone calls i gave up & went out my way to book the service with Leicester Audi who seemed more helpful despite it being the same franchisee!
16 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear r j, Thank you for taking the time to leave a review for Derby Audi. We are sorry to hear about your experience with our service department. We take all feedback seriously and would like to apologize for any inconvenience caused. We would like to invite you to contact our Head of customer services , at simonfroy@sytner.co.uk. He will be more than happy to assist you with any concerns you may have regarding your A3's service. We value your business and hope to have the opportunity to make things right. Thank you for choosing Derby Audi. Sincerely, The Derby Audi Team
We were at Pride Park
We were at Pride Park , Derby ( Sytner Audi ). We were allowed time to view cars uninterrupted and then approached by Ashlee. He was chatty and knowledgeable and listened to what we were looking for . He did not try and sell us anything other than what we had expressed interest in . He was generous with his time , test drives and being able to open and view cars. In fact he was enjoyable company as well as doing his job well. We settled on an A1. Chris then took us through the paperwork - he was efficient and polite . We picked up the car the next day at the appointed time - Ash had ensured it was in pristine condition - he was accompanied by Elly going through the sales process - she patiently uploaded the Audi app , lending me a charger in the process. Overall a fun and rewarding experience - thankyou
8 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review Virginia! We are delighted to hear that you had a positive experience at our Derby Audi dealership. Our team takes pride in providing excellent customer service and we are glad that Ashlee, Chris, and Elly were able to assist you in finding your perfect A1. We hope you enjoy your new car and we look forward to seeing you again in the future. Thank you for choosing Derby Audi.
Really good customer service
Really good customer service. Paul went above and beyond to ensure that I could view the car and answered all questions. He was friendly and personable. The buying process was efficient and I was impressed with the price offered for part exchange of my car. I would recommend this garage to anyone looking to buy a new car!
10 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your positive review Liz. We are delighted to hear that you had a great experience at Derby Audi. Our team takes pride in providing excellent customer service and we are glad that Paul went above and beyond to assist you. We are also pleased that you found our buying process efficient and were happy with the price offered for your part exchange. Thank you for recommending us to others. We hope you enjoy your new car!
Excellent buying experience
Just bought an A4 from Sytner Audi and I have to say it was a very polished customer experience. The car itself was 2 years old but I felt like I was buying brand new from the way I was treated. The very minor scuffs on the car were completely removed as promised, and the finance and drive away insurance paperwork were all handled efficiently and smoothly. Special thanks to Paul for arranging a test drive from my home so as to check whether it would get on to the drive. I would certainly recommend this dealership, a very friendly, efficient and professional buying experience.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review Stephen. We are delighted to hear that you had a polished customer experience at Derby Audi. Our team takes great pride in providing top-notch service to all of our customers, whether they are purchasing a brand new car or a pre-owned one. We are glad that you were impressed with the condition of your A4 and the efficiency of our finance and insurance processes. We will be sure to pass along your kind words to Paul and the rest of our team. Thank you for recommending us, and we hope to see you again in the future.
Excellent service from start to finish!
Loved the personal welcome and being allocated to a member of the team. Reception staff were very friendly as well.
1 augustus 2024
Antwoord van Sytner Group - Derby Audi
Thank you for your kind words Kathryn. We are delighted to hear that you enjoyed your experience at Derby Audi. Our team takes great pride in providing a personal and welcoming service to all of our customers. We will be sure to pass along your compliments to our reception staff. We hope to see you again soon for all of your Audi needs. Thank you for choosing Derby Audi.
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