Although my software update had taken longer than planned, regular updates had been provided by Jessica and the loan car helped with work commutes and hospital visits. Nothing appeared to be to much... Toon meer
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Lees wat reviewers zeggen
Great experience. Shaun the service manager went above and beyond from the moment he took over from a very complex problem I had. Thanks for all your hard work and understanding. Luke
James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... Toon meer
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Verenigd Koninkrijk
- 01332 546800
4,5
Uitstekend
1K reviews
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Body Repairs Customer Service
Gareth Oates - Great customer service , followed me up at every turn ..If this could be mirrored in service department it would be good ..
With service , I do take elsewhere , as its easy to get a loan car and 90% of time they sort what we need in one visit .Audi Derby , almost without exception have to at least book two visits and that is mostly with a 6 to 8 week window or more if your needing a loan car ..
10 januari 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Dear Clive South. Thank you for taking the time to share your feedback with us. We are delighted to hear that you have received great customer service from Gareth Oates. We strive to provide exceptional service to all our customers and we are glad that Gareth has been able to follow up with you at every turn. We are sorry to hear that your experience with our service department has not been as satisfactory. We understand the importance of timely and efficient service and we apologise for any inconvenience caused. We would like to invite you to contact our Head of customer service, simonfroy@sytner.co.uk, to discuss your concerns further. We value your loyalty and we hope to have the opportunity to improve your experience with us in the future. Best regards, Derby Audi Team
Paul Phillips was a great help and was such a positive person.
Paul was a great help. From finding the car to finalising the deal and wishing us a best of luck.
15 januari 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Emmen. We are delighted to hear that Paul provided you with excellent service throughout your car buying journey. It is our aim to ensure that our customers have a smooth and enjoyable experience with us. We will make sure to pass on your kind words to Paul and the rest of the team. We wish you all the best with your new car and hope to see you again in the future. Thank you for choosing Derby Audi.
Harry and Paul sorted me out with an…
Harry and Paul sorted me out with an Audi Q8. Whole process from start to finish really straight forward!
10 januari 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review, Jack! We are delighted to hear that Harry and Paul provided you with a seamless experience in purchasing your Audi Q8. Our team takes great pride in making the car buying process as straightforward as possible for our customers. We hope you are enjoying your new vehicle and we look forward to serving you again in the future. Thank you for choosing Derby Audi.
Professional Throughout
My experience with Sytner Derby has been exceptionally positive, from purchase and even more so the after care. Paul Phillips has been professional and extremely helpful throughout the whole process. I would highly recommend this dealership and thank you Paul for your help and support.
9 januari 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review Stella. We are delighted to hear that your experience with Sytner Derby has been exceptionally positive, from the purchase to the after care. Our team takes great pride in providing professional and helpful service, and we are thrilled that Paul Phillips was able to assist you throughout the entire process. We truly appreciate your recommendation and thank you for choosing Derby Audi. We look forward to continuing to provide you with exceptional service in the future.
Excellent service
Great service from Paul when I purchased my Q3, nothing was too much trouble. Unfortunately there was an issue with taxing the car on the day of collection but Paul kindly delivered to my home later in the day to avoid me waiting. Having never had such a computerised car Paul was very patient explaining everything to me! Thank you 😁
23 december 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your kind words, Carolyn. We are delighted to hear that you had a great experience with Paul at Derby Audi. We apologize for the issue with taxing the car on the day of collection, but we are glad that Paul was able to deliver it to your home later in the day. Our team always strives to provide excellent service and we are happy to hear that Paul was patient in explaining everything to you. We hope you enjoy your new Q3!
Excellent dealership
Ashlee was great with the smooth transition from our previous vehicle to new purchase. We are a returning customer due to the great customer service at this place. Trustworthy and efficient. Both Ashlee Tynan and Chris Giglio are a asset to the business and very professional. Couldn’t recommend them more! Thanks guys!
21 december 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review, Hina. We are delighted to hear that Ashlee and Chris provided you with exceptional customer service during your recent visit to Derby Audi. We are proud to have them as part of our team and we appreciate your recommendation. Thank you for choosing us as your trusted dealership.
Absolutly fantastic service
Absolutly fantastic service, Paul and Richard made me feel at ease and comfortable throughout the whole process.
Thank you guys!
17 december 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review Steve! We are delighted to hear that you had an exceptional experience at Derby Audi. Our team, led by Paul and Richard, strives to provide top-notch service and make our customers feel comfortable and at ease. We are honoured to have earned your trust and appreciation. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
Solved the problem
My first review has changed after contact with the company
17 december 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
We are sorry to hear about your negative experience at Derby Audi, Stuart. We pride ourselves on providing excellent customer service and it is disappointing to hear that we did not meet your expectations. We would like to apologise for any inconvenience caused and assure you that this is not a reflection of our usual standards. We would like to invite you to contact our Head of Customer services, at simonfroy@sytner.co.uk, to discuss your concerns further. We value your feedback and hope to have the opportunity to make things right. Thank you.
Going the extra mile
Many thanks to Paul for excellent customer care with the Q5 we've just purchased. Kept us in touch at all times and then brought the car to a dealer near to us. Once again - many thanks to Paul. Keep smiling!
6 december 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Paul provided you with excellent customer care during your recent purchase of a Q5 at Derby Audi. It is our goal to keep our customers informed and satisfied throughout the entire process. We are glad that Paul was able to bring the car to a dealer near you, making the experience even more convenient for you. We will make sure to pass on your kind words to Paul. Thank you for choosing Derby Audi and we hope to see you again in the future.
Excellent customer service
I had the most excellent sales executive Bayley Millington, from me first speaking with him throughout the whole process he was very knowledgeable and professional and an absolute credit to Sytner, he really did look after me.
7 december 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
We are delighted to hear that you had an excellent experience with our sales executive, Bayley Millington. It is an honour to have such knowledgeable and professional staff representing our dealership. Thank you for choosing Derby Audi.
DERBY AUDI ADVICE COST ME 4k
FOLLOWING DERBY AUDI ADVICE COST ME 4K!!!
My first Q5 auto had metatronic failure, I took it to Derby Audi where they told me if they always did the maintenance on your vehicle they will stand by them so when I brought my new Q5, I took it to them for the maintenance. The metatronic failed 3 months later again!!!!!! So I took it to Derby Audi thinking that they would they stand by it, would they heck as like!!! I was told by Audi that a car can fail at any time! This is not a Renault or a Fiat it's an Audi! The car was only 3 years old, if ur heart is set on an Audi for the love of god DO NOT BUY AN AUDI AUTOMATIC these box's have cost me £7500 in total they have serious issues with the metatronic unit inside the gearbox and when they go, they can take out your clutch packs aswell resulting in even more $$!
3 maart 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
We are sorry to hear about your negative experience with Derby Audi, Sam. We understand the frustration and inconvenience caused by the metatronic failure in your Q5. We would like to assure you that our team at Derby Audi always strives to provide the best maintenance services for our customers. However, we apologise if our advice did not meet your expectations. We would like to invite you to contact our Head of Customer Service , simonfroy@sytner.co.uk to discuss this matter further. Thank you for bringing this to our attention.
Excellent experience
Excellent experience, kept up-to-date with everything, sale was straight forward and will definitely use again. Our sales man was Paul and he made the experience great. 5*
26 november 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your kind words, Sharna. We are delighted to hear that you had an excellent experience at Derby Audi. We take pride in keeping our customers informed and making the sales process straightforward. We look forward to welcoming you back in the future.
Paul has been fantastic
Paul has been fantastic. Very friendly and helpful. 5 star service from walking into Audi to driving away in my new car.
15 november 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review Holly! We are delighted to hear that Paul provided you with a 5-star experience at Derby Audi. Our team takes great pride in delivering friendly and helpful service to all of our customers. We are thrilled that you were able to drive away in your new car with such a positive experience from start to finish. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
Yet again Paul Phillips has done a…
Yet again Paul Phillips has done a magnificent job and found the perfect car for me. The handover process was fabulous. Audi rocks
14 november 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
We are delighted to hear that Paul Phillips has once again provided exceptional service and helped you find the perfect car. Our team at Derby Audi takes great pride in delivering a fabulous handover process. Thank you for choosing Audi, we are honoured to have you as a satisfied customer.
Buying nearly new from Sytner Derby
I recently purchased a nearly new Audi A3 from Derby Sytner Audi. I can happily give this company 5 stars! The salesman, James Turnbull, was excellent throughout. He was very patient with my lack of technical knowledge and clearly explained everything I needed to know. The whole experience was excellent. Thank you James! Phil Kirk
24 oktober 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your positive review, Phil. We are delighted to hear that you had an excellent experience at Derby Sytner Audi and that James Turnbull provided exceptional service. We appreciate your support and hope you enjoy your nearly new Audi A3. Thank you for choosing Derby Audi.
Every staff member I came into contact…
Every staff member I came into contact with was helpful respectful and kind. Jessica especially stood out. Her customer service was exceptional, what an asset she is.
From the gentleman who greeted me as I arrived to the young man who showed me to my vehicle at the end. Really impressed.
31 oktober 2024
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave such a glowing review for Derby Audi. We are delighted to hear that our staff, particularly Jessica, provided exceptional customer service during your visit. Our team takes great pride in ensuring that every customer feels respected and valued. We will be sure to pass along your kind words to Jessica and the rest of our team. We hope to have the opportunity to welcome you back to our dealership in the future. Thank you for choosing Derby Audi.
Paul was new q4 great to deal with very…
Paul was great to deal with very helpful and friendly guy great to do business with
30 oktober 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Francis. We are delighted to hear that Paul provided you with excellent service and was a pleasure to do business with. Our team at Derby Audi takes great pride in providing friendly and helpful assistance to all of our customers. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Derby Audi.
New Audi Q4
Fantastic experience with Audi Derby
Paul Philip's looked after us from start to finish kept us very well informed through out the whole process.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for taking the time to leave such a glowing review, Mr. Steven Littlewood. We are delighted to hear that you had a fantastic experience with our team at Audi Derby. It is our goal to provide exceptional service and we are thrilled that Paul Philip's took such good care of you throughout the entire process. We appreciate your kind words and are grateful for your support. We look forward to welcoming you back to our dealership in the future. Thank you for choosing Audi Derby.
Seamless service and a credit to Derby Audi, Paul Phillips!
After recently finishing my old pcp I was looking for a new car to start pretty much asap and I can’t thank Paul enough for going above and beyond to get something sorted for me, in such short timings too. He made sure it met my needs and also communicated so well during the whole searching and buying process. He’s a credit to Derby Audi! An absolutely seamless process and for someone that worries a lot about cars, I couldn’t think of a better person to receive help and reassurance from. Legend!
23 oktober 2024
Review zonder uitnodiging
Great experience
Steph made the whole experience from start to finish faultless.
Steph went above and beyond! Thank you
18 oktober 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Derby Audi
Thank you for your glowing review Claire. We are delighted to hear that Steph provided you with a faultless experience at Derby Audi. Our team always strives to go above and beyond for our customers, and it's wonderful to hear that Steph did just that. We will be sure to pass along your kind words to her. Thank you for choosing Derby Audi, and we hope to see you again in the future.
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