The actual service at £700 was steep, and then paying £150 to have the AC serviced on top. Wasn't helped by 4 new tyres. Price charged was over the market price, but I had no choice. As usual staff we... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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Honestly Northampton JLR dealership has transformed from truly the worst Car Dealership experiences I ever had in my life 4 years ago, to the best experience. What a turnaround. I have had a need to v... Toon meer
Bedrijf heeft geantwoord
Adam, Omar and Chan were all exceptional. From the moment you enter the beautiful showroom you feel welcome. Coffee is served whilst you’re waiting for your sales representative and a walk around the... Toon meer
Bedrijf heeft geantwoord
Our visit to this garage was to fix a faulty sensor in an Evoque. The service was excellent, all sorted through the Land Rover warranty, they did everything for us and kept us informed throughout. R... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, Verenigd Koninkrijk
- 01604 547700
4,2
Goed
1K reviews
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The worst customer relations ever.
This has certainly been the worst customer service I’ve ever had – not specifically from a car dealer, but just in general from any company I’ve used in my 47 years.
I purchased a used car for £75,000 – they mis sold a tracker on the car; it already had two but mention nothing of this at the point of sale.
One of these trackers was clearly installed improperly by the previous owner; I had to have it disabled via the tracker company due to issues starting the car.
Sytner refused to agree I was mis-sold a tracker, and after several days waiting for a response from them I was forced to raise the issue to the motor ombudsman. They were nonplussed at this.
In addition I was having trouble starting the car regardless of turning of the tracker/ghost. After a few weeks it failed completely refusing to turn on and I had to wait 7 hours in the middle of nowhere until a flatbed picked it up and took it to the local JLR.
They took a week to update the software in the car. They also found a break sensor detached which cost £169. They offered a good will gesture to pay back the £169 – in writing. This has never been refunded 3 weeks later. I’ve had to refer them to the small claims court.
Once I got the car back from the local JLR it still showed the same symptoms. They hadn’t fixed anything. Another failure to start and a JLR assistance JLR master technician updated some more software. It continued to exhibit the same problems.
In the end I was forced to take it back to the original showroom. They would NOT allow me to take it to a more local Sytner.
It has currently spent 14 days there (after a period of 7 days at a local JLR). I routinely had to prompt for updates otherwise I wouldn’t hear from them. Literally days went passed without response. I regularly asked for an update on the refund and in the end had to demand it was paid or I’d take them to court, as they simply ignored all communications.
In the end I had to raise a complaint to the finance company in order to gain any traction. We’re still in limbo today.
During this I was told escalating to the finance company and ombudsman didn’t help with a ‘positive relationship’…quite staggeringly they felt the onus was on my to ensure we had a good working relationship despite their lack of communication, lack of updates and lack of progress in the car. They didn’t mention the day I wasted in the country waiting for a flatbed due to their dodgy resale of a bodged ghost immobiliser. Nor the three+ weeks my car was in the garage within the first few months of ownership. No; they felt I should be kissing their asses to ensure I got my car back.
The issue here isn’t the problems with the car. The issue is with their lack of communication, lack of responses, lack of updates, and the expectation customers are fine with their cars being in the garage for weeks at a time with little to show for progress – and then attempting to blame the customer in terms of relationship management. It beggars belief that they feel this is how to operate a car dealership; and one of the most expensive brands too.
Look at the reviews here before you move ahead. Plenty of people are happy with their new car if they don’t immediately have issues. If you DO have an issue, that’s when you get stuck with their complete disregard to good customer service. I spent £75,000. I’d expect more (and have had better service) from a garage and a £750 car.
Avoid like the plague.
16 september 2026
Review zonder uitnodiging
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Only an MOT but ........
Our Range Rover Sport was only in for an MOT but it was the ease of dropping it off the day before for convenience and then picking it up at the end of the day that made it a hassle free experience alongside very friendly staff and the service receptionist sorted out new windscreen wipers too.
15 september 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Mrs Williams, Thank you very much for your kind words. We are delighted to hear that the convenience of dropping off your Range Rover Sport and the friendly service from our team made your MOT experience hassle free. It’s great that our service receptionist was able to assist with the new windscreen wipers as well. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Land Rover Northampton in the future. Kind regards, Nicola Bradshaw, Client Relations Manager.
Professional and welcoming
Professional and welcoming.
Harry really helped us through the journey of buying the car
5 september 2026
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Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Harry provided professional and welcoming support throughout your car buying journey. It is always our aim to make the experience as smooth and enjoyable as possible. Your feedback means a great deal to the entire team at Sytner Land Rover Northampton. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back in the future. Best wishes, Nicola Bradshaw, Client Relations Manager.
Customer service was fantastic
Customer service was fantastic.
Such a massive improvement from my last visit.
7 september 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Dean, Thank you ever so much for your kind words. We are delighted to hear that your recent experience at Sytner Land Rover Northampton was a vast improvement from your previous visit. Providing excellent client service is very important to us, and it’s wonderful to know our team made such a positive impression. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes, Nicola Bradshaw, Client Relations Manager.
Great staff
All the staff were very welcoming and the salesman Steve Hunt was fantastic
4 september 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Land Rover Northampton. We are delighted to hear that all our staff made you feel so welcome and that Steve provided fantastic service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. Kind regards, Nicola Bradshaw, Client Relations Manager.
First class service from Zuber and the…
First class service from Zuber and the team
1 september 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Thank you very much for your kind words, Howard. We are delighted to hear that Zuber and the team provided you with first class service. It is always our aim to ensure every customer has a smooth and enjoyable experience, and your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Your support and recognition are greatly appreciated by everyone here. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Very professional and easy.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Jamie, Thank you very much for your kind words. We are delighted to hear that you found our service very professional and easy. At Sytner Land Rover Northampton, we always strive to make every customer’s experience straightforward and enjoyable. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future and hope to continue providing you with the same high standards. Best wishes, Nicola Bradshaw, Client Relations Manager.
Missed opportunity
The actual service at £700 was steep, and then paying £150 to have the AC serviced on top. Wasn't helped by 4 new tyres. Price charged was over the market price, but I had no choice. As usual staff were pleasant, helpful and a credit. An opportunity missed is to train, inform or brief the people handling the service side with what is happening in terms of new models, particularly the electric Discovery or on if and when the new Jaguar is being launched. It is often at that moment picking up your car for the service that you begin to think about your next car. I would have welcomed that friendly no commitment chat about JLR and it's cars as we are loyal to the brand.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Thank you for your honest feedback, Tim. We appreciate your kind words regarding our staff and understand your concerns about the service costs and additional charges. Your point about providing more information on new models, particularly electric Discovery and forthcoming Jaguar launches, is well noted. We recognise how important those conversations can be when considering your next vehicle. We value your loyalty to the brand and hope to continue offering a positive experience with us in the future. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Works not completed in full
Works not completed in full. I was not told. Only noticed upon leaving.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Reenie, Thank you for sharing your feedback. We apologise for any inconvenience caused by the works not being completed in full and for the lack of communication regarding this. It is certainly not the experience we aim to provide. If you could please email me to allow me to look into this further for you. My email address is: nicolabradshaw@sytner.co.uk Kind Regards, Nicola Bradshaw, Client Relations Manager.
Poor customer service
The was in for a double recall, a whole disrupted day with miles added on the car. Asked for loan car, not told about XS insurance cover charge until returned the car. If notified in advance it gives customer opportunity to sort their own cover. On pick up screen language had changed to Arabic, surely you would check the car after the work? Finally, I left an expensive hoodie in the loan car, I emailed early following morning, nobody bothered to call back or check for me, despite a phone call later. Again no response to an email following day. After 2 working days i eventually spoke to our service person. Told me she was too busy to check before, then went to check and hoodie was not there. Very off hand, finished call by saying "no issue" then cut me off.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Peter, We sincerely apologise for the inconvenience you experienced during your visit, especially regarding the unexpected insurance charge. It is always our aim to be transparent with the charge before visits. We appreciate your feedback about the lack of communication regarding your lost property enquiry. I do know personally that an intense search was completed looking for the hoodie left in the vehicle but unfortunately this could not be located. Your comments are taken seriously, and we regret that your experience did not meet the high standards we strive for. Thank you for bringing these matters to our attention. Kind regards, Nicola Bradshaw, Client Relations Manager.
New Vehicle Purchase
Fantastic service throughout, good communication, responsive and knowledgable. Would certainly return.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Geraldine, Thank you so much for your wonderful review. We are delighted to hear that you found our service fantastic and our team both responsive and knowledgeable. It is always our aim to provide clear communication and a positive experience for every customer. Your kind words mean a great deal to us, and we would be absolutely thrilled to welcome you back in the future. Wishing you all the very best until then. Kind regards, Nicola Bradshaw, Client Relations Manager.
Adam our technician was fantastic
Adam our technician was fantastic, sorting the issue straight away and explaining everything to us, top man and great service
9 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Andrew, Thank you very much for your kind words and taking the time to share your experience. We’re delighted to hear that Adam provided such excellent service, resolving the issue promptly and explaining everything clearly. It’s always rewarding to know our team’s efforts are appreciated. Your positive feedback means a great deal to us, and we hope to continue delivering the same high standard whenever you visit Sytner Land Rover Northampton. Best regards, Nicola Bradshaw, Client Relations Manager.
First rate salesteam
Great knowledge of the car we wanted, the options available and follow through from agreed sale to collection. Lester was always available to answer and deal with our queries.
29 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Thank you very much for your kind words and for taking the time to share your positive experience with Lester and the team at Sytner Land Rover Northampton. We are delighted to hear that you found the knowledge and support throughout the purchase process helpful and reassuring. It is always our aim to provide clear communication and excellent service from start to finish. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Kind Regards, Client Relations Manager.
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Chris, Thank you ever so much for your kind words and fantastic five-star review. We are delighted to hear that you found our service great and our team very helpful. It is always our aim to provide the highest level of care to all our customers, so your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Wishing you all the best with your vehicle. Kind regards, Nicola Bradshaw, Client Relations Manager
Disappointing
This must be the 4th/5th time my vehicle has been in to JLR Northampton to under take removing the engine management light that has been on the vehicle for over 30 months now. To add insult to injury I had to pay 10% towards the warranty claim as I was told the part was not covered as the vehicle was out of warranty.
Firstly the fault has been ongoing for 30 months and not resolved and secondly I have paid for the extra manufactures extended warranty. Again I have done the 105 mile round trip with the vehicle to have the repair undertaken ( load car provided) 5 miles down the road the the engine management light comes back on like the last 5/6 occasions
I would ideally like to talk to the GM on site as I have my other vehicle caught up in the system at JLR Northampton and it’s been there for around 6 weeks awaiting warranty repairs
31 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Good Morning, We are sorry to learn of your ongoing frustration regarding the recurring engine management light concern and the additional costs you have incurred despite having an extended warranty. Whilst your warranty policy is administered by a third-party provider rather than ourselves, and certain items such as filters are considered wear-and-tear components and therefore excluded from cover, we do appreciate and understand your disappointment. We also recognise the inconvenience caused by repeated visits and significant travel, particularly when a permanent resolution has not yet been achieved. We value your loyalty to JLR Northampton and sincerely regret the frustration and disappointment this situation has caused. Kind regards, Nicola Bradshaw, Client Relations Manager.
Great experience
The customer service from all those I dealt with (especially Steve) was great. Good communication all the way
28 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the customer service you received, particularly from Steve, was excellent and that communication was clear throughout. It is always our aim to provide a friendly and professional service, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Best regards, Nicola Bradshaw, Client Relations Manager.
Explained what would happen and I did
Explained what would happen and I did. Kept informed. Curtesy car was a little dirty to be honest
15 juli 2026
Review zonder uitnodiging
Great service
Great service. Completed on time and on budget. I waited whilst work was done and enjoyed coffees and snacks and WiFi throughout. The team there are lovely
16 juli 2026
Review zonder uitnodiging
Excellent service and very professional
Our visit to this garage was to fix a faulty sensor in an Evoque. The service was excellent, all sorted through the Land Rover warranty, they did everything for us and kept us informed throughout. Rosie is a credit to the dealership and very professional throughout
14 juli 2026
Review zonder uitnodiging
Kept informed all through the process
Kept informed all through the process , the lady who looked after me was a good and efficient. look after her
9 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Land Rover Northampton
Good morning Nick, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt well informed throughout the process and that the lady who assisted you provided efficient and attentive service. Your feedback is greatly appreciated, and we will be sure to pass on your compliments. It’s always wonderful to know our customers feel valued and well looked after. We hope to welcome you back in the future. Best regards, Nicola Bradshaw, Client Relations Manager.
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