Sytner Group - Sytner Nottingham BMW Reviews 

Taking our car to be repaired was not a great feeling but
Scott and Aillie soon made us feel lot better, and when we picked the car up the people in the body shop did a very very good job thank you

Appointment was easily booked when I called in the dealership. I had elected to drop and wait, my service advisor was Richard who met me at the reception. He kept me fully informed and my vehicle was ready on time after a complimentary valet. Waiting area was comfortable and a refreshing cup of tea.Richard was friendly and knowledgeable and I would recommend this dealership.

I had a service on my mini and took it to synter at lenton Nottingham to have it done by the people who know about Minis and knew it would be done by the best. I decided to wait for the job to be done and knew it was to be 2 hours work. I waited in the customer seating and had a tv to watch and the receptionist brought me a lovely cup of tea. Time flew by and I was soon on my way hpme knowing my car was ok and valeted amd cleaned on the outside too looked great. Thank you Sytner and Ethan was keeping me informed of progress so thank you too 10/10

Great company, always answer or get back to you never have to keep chasing them up, waa expecting a pad and disc change got a phone call saying will only need pads so the bill will be cheaper which was great news! Usually the other way round everywhere else. I was quoted a higher price wen i rang up and booked in compared to the price i was previously quoted on previous visit, syed sorted this out straight away made sure i got the initial price i quoted with no problems. Was a very nice and quick service very professional just as you would expect from main dealer. Also they had me to collect car at 5pm and i finish at 3pm so i mentioned this and asked if it would be possible to get it back for around this time, and i did which i appreciate thankyou

Speedy and efficient check in and collection

Always take my BMW here for when it needs servicing and other things, never had any issues and I know my car gets well looked after being in their care.

Friendly, welcoming and lovely group of guys and gals. Makes you feel so at ease knowing whether you need a service, repair or new car you wouldn’t want to go elsewhere.

Staff well informed showroom appealing and tidy was informed at all times regards service requirements. With their knowledge i know my car is in safe hands

I was very well received and I returned my loan car
Richard who dealt with me was very good, and highly personable
Car was washed and interior perfectly clean too
No worries at all

In the past I’ve not been impressed with your staff. They want you in and out don’t care and think you get in the way .
This time the man I spoke to on the phone and especially the 2 ladies I had contact with in person were fantastic as well as the mot I had a problem with pairing my phone the lady sorted it immediately top marks .
If I can deal with these people again I’d be very happy!
Oh and by the way your phone system stinks

James was very helpful and ensured the process ran smoothly. Other staff encountered were welcoming and proficient.

Easy to book and Richard was very helpful at the dealership

As a driving instructor I have spent £500,000 at Sytner Nottingham over the last 25 years .
Recently the driver seat broke and we were told the part was obsolete on our 2 year old. After many conversations we complained to BMW finance and they admitted the part was incorrectly ordered on multiple occasions. We were then asked to bring the vehicle in to check what parts were needed and we declined as they have seen the vehicle several times over the last 9 months . We were told my BMW finance that our complaint would be escalated and compensation would be given.
We then decided to sell the car and reduced the price due to the broken seat. We informed bmw who said the service manager at Sytner Nottingham again wanted to see the car which was now sold . Their final response said . No compensation and no further action as we no longer owned the vehicle.
We have noticed a steady decline in the customer service from Sytner since Covid and after buying 23 cars we will not be returning

Quick to be booked in for my service. Good video health check and link to see what stage the service was at. Called when the car was ready. Quick to be met to take my car. Ethan friendly and gave detailed feedback.

Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he built a rapport with Callum made the whole process from start to finish genuinely enjoyable for both of us. We’d highly recommend dealing with Billy.

Trying to book the car in for a service was an absolute joke, we had to ring through as an urgent call to be able to hook the car in for a service as waiting from Tuesday to Thursday on WhatsApp & AI was a no go - bring back good old telephone appointments

The guy that was looking after me was so helpful keeped me updated all the way very good at his job i this his name syud very good

Buying a new car recently from Sytner-Nottingham has been one of the best car experiences I have had. All the staff from the receptionists to senior management were excellent. The salesman was very helpful and knowledgeable about the cars and guided me through the process from start to finish. I came away with a beautiful car and a high degree of satisfaction. Would definitely recommend them and will be back when I need a new car in the future.

We have brought many cars over the years from Sytner
of Nottingham . The staff are so friendly and help full
plus the selection of cars is all what you need under one roof .

My mum who's 81 years old was made to feel special and Alex Morley who was our sales rep explain everything in mums new car .From the heating controls right down to tuning mums favourite radio station Punjab Radio. ;)

Rear bumper was misaligned to the rear quarter panel. The manager, could not see what the issue was despite the bumper edger sticking out and he was trying to thump it back in. The gap between the tail lights and bumper was greater on one side. Refused to fix as he said he does not know how to fix it. His excuse was that the car was aged. There was no customer service delivered, very cold and blunt.

Had a similar issue with another car at another garage, they were able to fix straightaway. Very poor standards shown by sytner.