We met with Azim who dealt with the purchase of my girlfriend’s new car. He was very professional and very approachable. He explained everything very clearly and made the whole process a pleasurable... Toon meer
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Tom and Izra provided outstanding service throughout my car‑buying experience. They were knowledgeable, patient, and genuinely focused on helping me find the right vehicle rather than pushing a sale.... Toon meer
Bedrijf heeft geantwoord
Israr ahmed, showed us around the forecourt taking notes of what we liked and disliked what requirements we had and showed us what was most suitable. Extremely friendly honest and chatty, allowed us t... Toon meer
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Muhibur and Thomas sold me a car and the experience was great they made it really simple, easy and ensured I was happy and understood everything throughout the process. Will definitely be coming back... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
325 Barnsley Road, WF2 6EH, Wakefield,, Verenigd Koninkrijk
- 01924 242422
4,6
Uitstekend
3K reviews
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Worst Customer Service I have ever…
Worst Customer Service I have ever experienced. Everything is all lovey dovey up to the point they take your money, but god help you if the car develops a major fault in the first 3 months. Don't bother reading their "Customer Charter", it's just waffle and they don't stand by it. The gearbox in my car (BMW X2 less than 50,000 miles) developed a fault that means it needs to be replaced at a cost (which should be paid by Sytner Select Wakefield) exceeding £8k. Regardless of what their Customer Charter or the consumer rights act 2015 says with regards to faults in the first 3 months. Currently they have my money, my car and I am unable to commute to work as no alternative has been offered. I am now exploring with the finance company to reject the vehicle. I will never buy another car from them and can't wait for this whole experience to be over with. It is now going to take the finance company another 8 weeks to come to a conclusion on this. Absolutely disgusting. If anyone from Sytner Select Wakefield is reading this, try not ghosting a customer you've left stranded and dependant on other people just to get around.
23 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Happy Biker, we are truly sorry to hear about your disappointing experience with Sytner Select Wakefield. We understand how frustrating this situation must be and appreciate your feedback regarding the customer service and vehicle fault. We understand that you have now spoken with Our Aftersales Supervisor Morgan who is building a resolution with you. Many Thanks, Sytner Select Wakefield.
Great
Yvonne was efficient, calm, personable i was buying a used car but was made to feel like a valued customer, same as buying a new car. They made it very easy. Part exchanged. V happy.
28 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Jane, Thank you very much for your kind words. We are delighted to hear that Yvonne provided you with such a calm and personable experience, making you feel valued throughout your purchase. It’s wonderful to know that the process was straightforward and that you were happy with your part exchange. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Best wishes, The Sytner Select Wakefield Team
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Mohamed Firosedeen, Thank you very much for your kind words and for taking the time to leave a 5-star review. We are delighted to hear that you found our services to be good. Billy will be pleased to know his efforts have been appreciated. Your feedback means a great deal to us and encourages the whole team to continue providing excellent service. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Great Service
Hi we saw a Audi convertible we liked online, we visited Sytner Wakefield after a lovely call with Emily, we arranged a viewing with Jo, he was perfect no pressure very polite and professional, was there if we needed him and knew when to let us do our own thing, no pressure and let us make the decision, a big thing for me, we have completed the sale, everyone there was really professional and friendly, would definitely come back, thankyou 😀
26 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, Rico. We’re delighted to hear that Emily and Joe provided such a positive and professional experience during your visit. It’s wonderful to know you felt no pressure and were able to make your decision comfortably. We truly appreciate your feedback and are thrilled you’re happy with your new Audi convertible. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Select Wakefield in the future. Thank you once again!
"If you’re looking for top-notch…
"If you’re looking for top-notch service and honesty, look no further than Joe. From start to finish, Joe was incredibly helpful, patient, and transparent. He answered all my questions and made sure I got exactly what I needed without any high-pressure sales tactics. Five stars all the way—I will definitely be a returning customer!"
27 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Thank you so much, Tracy, for your kind words and fantastic review. We’re delighted to hear that Joe provided you with such a helpful, patient, and honest experience throughout your visit. It’s wonderful to know that you felt supported without any pressure, and that you found exactly what you needed. Your recommendation means a great deal to us, and we look forward to welcoming you back as a returning customer in the future. Thanks again for choosing Sytner Select Wakefield!
Superb service today from Sytner
Superb service today from Sytner, Wakefield. Yvonne and manager James looked after my son’s first major car purchase superbly well. Informative and helpful the process was smooth from start to finish with no pushy sale technique. Definitely recommended.
27 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Mr Boyer, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that Yvonne and James provided such superb service during your son’s first major car purchase. It’s wonderful to know the process was smooth and informative, without any pushy sales techniques. Your recommendation means a great deal to us, and we truly appreciate your support. We wish your son many happy miles in his new car.
Joe was amazing he listened to what I…
Joe was amazing he listened to what I wanted, what he thought was the best car for me. They had a few options, they couldn’t help me this time but the service was great
21 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words Laura. We’re delighted to hear that Joe provided such attentive and personalised service, taking the time to understand exactly what you wanted. It’s great to know you felt well supported throughout your visit, even if the perfect car wasn’t available this time. Your feedback means a lot to us, and we truly appreciate you recognising the effort our team puts into ensuring a positive experience for every customer. We hope to assist you again in the future.
Excellent service from start to finish…
Excellent service from start to finish from Casim, Jonathan & Yvonne.
26 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Andrea, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Qasim, Jonathan, and Yvonne provided excellent service from start to finish. It’s always wonderful to know our team’s efforts are appreciated. Your feedback truly means a lot to us and encourages everyone to continue delivering the highest standards. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Excellent experience
We recently bought a Chery tiggo 8 from Sytner Wakefield and wanted to say how happy we were with the service we received. The financial side of it was dealt with by Daniel which was dealt with swiftly and efficiently couldn’t fault him at all,The lady (kit)who handled the handover was also great from start to finish.
She was friendly, professional, and took the time to explain everything clearly, making the whole experience enjoyable and stress-free. Nothing felt rushed, and she made sure we were comfortable with all the features of the car before we left.
Her excellent customer service and attention to detail really stood out and made picking up our new car feel extra special.
We also decided to take out a service plan which was dealt with by Nat everything was explained with a friendly manner and was straightforward to do.
Thank you Sytner Wakefield for friendly professional service
Michelle & Steve
23 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Thank you Michelle and Steve, for your kind words and for choosing Sytner Select Wakefield. We’re delighted to hear that Daniel, Kit, and Nat provided such a friendly and professional service throughout your experience. It’s wonderful to know that the handover and financial process were handled smoothly and that you felt comfortable with your new Chery Tiggo 8. Your feedback is greatly appreciated, and we hope you enjoy every moment with your new car. Wishing you many happy journeys ahead!
Amazing experience and team at Sytner
Amazing experience and team at Sytner! Thanks to Cole,Kyle and Johnny for sorting everything so quickly and efficiently.
25 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Lauren - Thank you ever so much for your kind words and fantastic 5-star review. We’re delighted to hear that Cole, Kyle and Johnny provided such a quick and efficient service, making your experience with Sytner Select Wakefield a positive one. It’s always wonderful to know our team’s efforts are appreciated. We truly value your support and look forward to assisting you again in the future. Best wishes, The Sytner Select Wakefield Team
A very poor experience with salesman…
A very poor experience with salesman Jamie Taylor. I enquired about a 21 plate M4 on 22nd and 23rd and he did not come back to me at all. Even after sending a email with a offer, he failed to return my emails. Absolutely appalling service from him. The car sold on the afternoon of 23rd June 2026. Very disappointing and gutted by this salesman. I would tell others to avoid this BMW Select Wakefield dealership as they think too much of themselves and don’t provide any customer service.
23 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Customer, We are truly sorry to hear about your disappointing experience with our salesman, Jamie Taylor. This is not the standard of service we aim to provide at Sytner Select Wakefield. We would like to invite you to contact our Head of Sales, Helena Skate, at helenaskate2@sytner.co.uk, so we can better understand your concerns and address them directly. Your feedback is important to us, and we hope to restore your faith in our dealership. Kind regards, Sytner Select Wakefield
Israr was a very honest & polite…
Israr was a very honest & polite member of staff...dealt with everything in a professional manner...very satisfied :)
23 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Daniel, Thank you very much for your kind words and positive feedback. We are delighted to hear that Israr provided you with honest, polite, and professional service throughout your experience. It is always our aim to ensure every customer feels valued and well looked after. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best regards, The Sytner Select Wakefield Team
Five star review for Joe at sytner Wakefield
Five star review for sytner Wakefield, our car purchase was a very good experience. We bought our car with the help of Joe, what a professional chap and extremely helpful all the way through. Would highly recommend.
20 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Simon, thank you very much for your kind words and for taking the time to share your positive experience with Sytner Select Wakefield. We are delighted to hear that Joe provided professional and helpful assistance throughout your car purchase. It’s wonderful to know that you would highly recommend us. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope you enjoy your new car and look forward to welcoming you again in the future. Best wishes, The Sytner Select Wakefield Team
Great service from Mobs & Shanae.
Great service from Mobs & Shanae.
20 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Thank you so much, Aidan, for your kind words. We’re delighted to hear that Mobs and Shanae provided you with great service during your visit. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to the team. We hope to continue delivering the same high standard of service whenever you choose to visit us again. Thanks once more for taking the time to share your experience.
There was a problem on my communication…
There was a problem on my communication with them they did not help my queries on the booking details I did not feel any customer service coming from them at all
16 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Jean, We are sorry to hear about the difficulties you experienced with your booking and the lack of support you felt from our team. Providing excellent customer service is very important to us, and we regret that we did not meet your expectations on this occasion. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, who will be happy to discuss the matter with you directly and work towards a satisfactory resolution. Kind regards, Sytner Select Wakefield
Had a great experience here
Had a great experience here, Yvonne and Jonathan was really helpful
15 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Ben, thank you very much for your kind words. We are delighted to hear that you had a great experience with us at Sytner Select Wakefield. Yvonne and Jonathan will be pleased to know their assistance was appreciated. It’s always our aim to provide excellent service and support to all our customers. We truly value your feedback and hope to welcome you back in the future. Best wishes, The Sytner Select Wakefield Team
Emily made our experience great I…
Emily made our experience great I called up this morning and even sent her outside to look at the body work she gave me all the info and went the extra mile !
Came in bought the car because of how helpful Emily was on the telephone!
Tom was great too going over the paperwork.
Highly recommended!!
14 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Christine - Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Select Wakefield. We’re delighted to hear that Emily and Tom provided such excellent service and made the process straightforward and enjoyable. It’s wonderful to know that their helpfulness over the phone and in person made all the difference. Your recommendation means a great deal to us. We hope you’re thoroughly enjoying your new car! Best wishes, The Sytner Select Wakefield Team
All in I had a positive experience in…
All in I had a positive experience in buying a car from the Wakefield site.
Israr did a good job and wasn’t as pushy as some car sales people can be
14 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Dear Anthony. Thank you very much for your kind words and for taking the time to share your positive experience at Sytner Select Wakefield. We are delighted to hear that Israr provided a helpful and pressure-free service, making your car purchase enjoyable. It’s always our aim to ensure customers feel comfortable and valued throughout their visit. We truly appreciate your feedback and hope you are very happy with your new car. Wishing you many enjoyable journeys ahead! Best regards, The Sytner Select Wakefield Team
Herby and Tyler provided amazing customer service
Herby and Tyler provided an amazing service to us. We travelled all the way from Birmingham to buy a 5 series estate. Upon arrival we were greeted warmly and we were encouraged to test drive the car before we bought. There was a bit of shaking in the car so we got a little bit put off. Not only did Tyler give us a really good price on our PX, he didn’t release the vehicle we were buying until all the issues were fixed. Not only that, they offered us so many incentives on top. Our brakes were replaced, the car was checked thoroughly for any other issues and we got a free GardX protect on the vehicle too. Tyler and Herby were really nice and kept us up to date from the minute we left the car show room to when we came back to collect the vehicle. They also fuelled up the new car for us for the inconvenience for the other day! We are really happy with the transparent and good service that we have been provided with and will definitely be using Sytner Wakefield again! Highly recommend as they have a really good selection for cars too!! Happy car shopping guys 😊
13 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Thank you, Samia, for your wonderful review. We’re delighted to hear that Herby and Tyler provided you with such a positive and transparent experience, especially travelling all the way from Birmingham. It’s great to know the issues were promptly resolved and that you appreciated the additional incentives and care, including the GardX protection and fuel top-up. Your recommendation means a lot to us, and we’re thrilled you’re happy with your 5 Series estate. Wishing you many enjoyable miles ahead!
Austen was an excellent knowledgeable…
Austen was an excellent knowledgeable salesman, very helpful and made the Car purchase an enjoyable experience.
13 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Wakefield
Andrew thank you very much for your kind words. We are delighted to hear that Austen provided you with excellent and knowledgeable service, making your car purchase an enjoyable experience. It is always our aim to ensure every customer feels supported and valued throughout their journey with us. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
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