After a rather troublesome purchasing experience at another official Mini Main dealer the car had a 12V battery fault within 4 days. Sytner is my nearest dealer and the car was recovered there by M... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieFeatherbed Lane, Sundorne Trade Park, SY1 4NS Shrewsbury, England, GB
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Lees wat reviewers zeggen
Your staff were efficient, personable and nothing was too much trouble; I cannot speak highly enough of them.
Bedrijf heeft geantwoord
Staff on the desk were helpful as always. Car failed MOT on intermittent light issue. Charged £62.50 + VAT to ‘remove’lamp and identify fault, then a further £61.67 plus VAT to ‘remove’ and replace li... Toon meer
Bedrijf heeft geantwoord
As always appointment easily booked . Transparent costs so know price beforehand . Ease of parking . Reception staff a pleasure to know . Always welcoming . The job done efficiently with the offer of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Featherbed Lane, Sundorne Trade Park, SY1 4NS, Shrewsbury, England, Verenigd Koninkrijk
- 01743452350
4,8
Uitstekend
120 reviews
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A most pleasant experience
Your staff were efficient, personable and nothing was too much trouble; I cannot speak highly enough of them.
11 september 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Hilary, Thank you ever so much for your kind words. We are delighted to hear that our staff were efficient and personable, and that you felt nothing was too much trouble. It is always our pleasure to provide an excellent level of service and support to our customers. Your feedback truly means a great deal to us and encourages the whole team to continue delivering the best possible experience. We very much appreciate you taking the time to share your positive experience. Kind regards, The Sytner Shrewsbury MINI Team
Great customer service with a…
Great customer service with a comprehensive review of what your vehicle requires from servicing and the costs.
The service video is a nice touch, using technology to enable a visual review to enhance the mechanical engineers report.
7 september 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Thank you, Amanda, for your kind words and for taking the time to share your experience with Sytner Shrewsbury MINI. We’re delighted to hear that you found our customer service thorough and appreciated the detailed explanation of the servicing requirements and costs. It’s wonderful to know the service video added value to your visit, offering a clear visual insight alongside our mechanical engineers’ report. Your positive feedback is truly appreciated and motivates us to maintain these high standards.
good communication
booked in really quickly for investigative work. Good communication of results throughout. very easy to talk with the engineer himself.
4 september 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Geoff, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Shrewsbury MINI. We’re delighted to hear that booking was straightforward and that the communication throughout the investigative work met your expectations. It’s great to know you found our engineer approachable and easy to talk with. We truly appreciate your positive feedback and look forward to assisting you again in the future. Best regards, The Sytner Shrewsbury MINI Team
Thank you for taking good care of my…
Thank you for taking good care of my car and speedy service .
Lucy Taylor
3 september 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Ms Taylor, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are pleased with the care your car received and that our team provided a speedy service. It’s always our aim to ensure our customers feel valued and confident in the quality of our work. We truly appreciate your support and look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Warm regards, The Sytner Shrewsbury MINI Team
Sytner to the Rescue
After a rather troublesome purchasing experience at another official Mini Main dealer the car had a 12V battery fault within 4 days. Sytner is my nearest dealer and the car was recovered there by Mini Roadside Assistance. At every moment Sytner kept me informed of the situation and rectified the fault that should have been originally picked up by the original dealership.
Both Chris and Amy in the service area show a great example as how to be a valued member of the Sytner Team. They are polite, calm and above all proactive in keeping you informed at all stages.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Robert, Thank you very much for sharing your experience. We’re pleased to hear that Chris and Amy provided such a high standard of service and kept you well informed throughout. It’s important to us that every customer feels valued and supported, especially following an initial troublesome experience. Your kind words are greatly appreciated, and it’s rewarding to know we could resolve the issue promptly. We hope you continue to enjoy your MINI and look forward to assisting you in the future. Kind regards, Sytner Shrewsbury MINI Team
Very happy 😃
It was a very comfortable conversation with both Ashley, and Andy,reassuring and informative.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Elsie, Thank you ever so much for your kind words. We’re delighted to hear that your conversation with Ashley and Andy was both comfortable and informative. It’s always our aim to provide a reassuring experience for everyone who visits Sytner Shrewsbury MINI. Your feedback truly means a lot to the team, and we’re grateful you took the time to share it. We hope to welcome you back again in the future for any of your motoring needs. Kind regards, The Sytner Shrewsbury MINI Team
Everything excellent!
14 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Glyn, Thank you ever so much for your fantastic review. We are absolutely thrilled to hear that everything was excellent during your experience with us. It is always our aim to provide the highest standard of service, and your kind words truly mean a great deal to the whole team. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Wishing you many enjoyable miles ahead in your MINI! Kind regards, The Sytner Shrewsbury MINI Team
I receive excellent service when i…
I receive excellent service when i attend mini for any workto be carried out. Always greeted with a smile and offered a drink. Love the complimentary wash and hoover.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Karen, Thank you ever so much for your kind words and for taking the time to share your experience with us at MINI Sytner Shrewsbury. We’re delighted to hear that you feel welcomed and appreciated during your visits, and that our complimentary wash and hoover add to your satisfaction. It’s always our pleasure to provide excellent service and a warm, friendly atmosphere. We look forward to welcoming you back for any future work on your MINI. Kind regards, The Sytner Shrewsbury MINI Team
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Thank you very much for your kind words and positive feedback. We are delighted to hear that you were pleased with the prompt service and found our team friendly throughout your visit. Providing a welcoming and efficient experience is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Thank you once again for your support.
Great Staff at Shrewsbury Branch always…
Great Staff at Shrewsbury Branch always excellent customer service from the team
3 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Mrs Langley, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that our team at Sytner Shrewsbury consistently provides excellent customer service. It is always our aim to ensure every customer feels valued and well looked after. Your feedback truly means a lot to us and inspires the team to continue delivering the highest standards. We very much appreciate your support. Kind regards, The Sytner Shrewsbury MINI Team
Great service
Great service, picked up the car, dropped it back, cleaned it and fixed it straight-forwardly. Perfect.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Ian, thank you ever so much for your kind words. We’re delighted to hear that you found our service straightforward and that the collection, cleaning, and return of your car met your expectations. It’s always our aim to provide a hassle-free experience for our customers, and your positive feedback truly means a lot to our team. We look forward to assisting you again in the future. Thanks once again for choosing Sytner Shrewsbury MINI.
Short notice booking
Short notice booking. Still treated with the care and attention always received from the MINI experts in Shrewsbury. Always friendly greeted with a smile.
15 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Karen, Thank you ever so much for your kind words. We’re delighted to hear that, even with short notice, you received the care and attention you’ve come to expect from our MINI experts here in Shrewsbury. It’s wonderful to know that our friendly team greeted you with a smile and made you feel welcome. Your continued support means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The Sytner Shrewsbury MINI Team
Beware double charges
Staff on the desk were helpful as always. Car failed MOT on intermittent light issue. Charged £62.50 + VAT to ‘remove’lamp and identify fault, then a further £61.67 plus VAT to ‘remove’ and replace light’ that had already been taken out. Bit of a piss take really for a long standing customer.
17 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Ian, thank you for your feedback. We apologise for any frustration caused regarding the charges for the light issue. We always aim to provide clear explanations and fair pricing, especially to our long-standing customers. We appreciate your loyalty and regret that this experience did not meet your expectations. We would like to invite you to contact our MINI Service Manager, Chris Wimbush at christopherwimbush@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us.
Never had an issue with this particular…
Never had an issue with this particular dealership. Very informative with Services/MOTs and great to have the option for the vehicle to be valeted inside and out. However, only the exterior was cleaned.
11 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you’ve consistently had a great experience with our team at Sytner Shrewsbury MINI. It’s wonderful to know that our service and MOT information has been clear and helpful, and that the vehicle valeting after your service has met your expectations. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Thanks again for sharing your experience.
Excellent service
Excellent service, car seen promptly, and fault resolved quickly.
Good communication throughout.
Excellent video sent of car in progress, clear and professional .
1 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Daniel, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service prompt and the communication clear throughout. It’s wonderful to know that the video updates were helpful and met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best regards, The Sytner Shrewsbury MINI Team
Very professional setup
Very professional setup. Staff extremely helpful.
25 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Valerie, Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Shrewsbury MINI. We are delighted to hear that you found our setup professional and our staff extremely helpful. It is always our aim to provide the highest standard of service, and your feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Amy was really helpful and…
Amy was really helpful and communicative. Everything happened as expected. Good servicing video and advice.
24 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Catherine, Thank you very much for your kind words and positive feedback. We are delighted to hear that Amy was helpful and communicative throughout your experience. It’s wonderful to know that everything went as expected and that you found the servicing video and advice useful. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best wishes, The Sytner Shrewsbury MINI Team
Great Service
Meet and Greet was great,
Service was Great - kept updated.
Communication was great.
Car returned with completed service and MOT.
And Sparkling :-)
8 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Debbie, Thank you ever so much for your wonderful review. We’re delighted to hear that you found the Meet and Greet, service, and communication to be great throughout your visit. It’s fantastic to know your car was returned with a completed service and MOT, and in sparkling condition too! Your kind words truly mean a lot to the team here at Sytner Shrewsbury MINI. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Seamless from drop off to collection.
Seamless from drop off to collection.
20 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear Michael, Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Shrewsbury MINI was seamless from drop off to collection. It is always our aim to provide a smooth and efficient service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Good info and communication during the…
Good info and communication during the sales process
9 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Shrewsbury MINI
Dear John, Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury MINI. We are delighted to hear that you found the information and communication during the sales process to be clear and helpful. It is always our aim to provide excellent service and ensure our customers feel well informed throughout. Your positive feedback is greatly appreciated, and we hope you continue to enjoy your MINI for many miles to come. Best wishes, The Sytner Shrewsbury MINI Team
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