Sytner Group - Sytner Solihull BMW Reviews 

Everyone was friendly and the sale went through very smoothly thanks you

I had a nightmare experience with Sytner Solihull BMW that involved not only poor workmanship resulting in significant vehicle damage but also outright FRAUDULENT practices and a blatant denial of my data rights under GDPR.

My BMW M5 required an engine replacement in 2022, which they handled. However, shortly after, the power steering failed completely. Independent specialists confirmed this was due to Sytner’s negligence in not properly bleeding the PAS system during the engine startup, as required by BMW’s own ISTA manual. This caused swarf in the reservoir and total failure of the steering system.
But the issues went beyond negligence. During the process, Sytner replaced the clutch without telling me— I only discovered this through a job card obtained by The Motor Ombudsman (TMO). That job card had a fraudulent signature falsely indicating my approval. Another job card from August 2022 falsely noted “RECOVERY” under the customer signature, despite me driving the car there myself, and included a note about investigating steering failure two days before I reported it.
When I requested these job cards under a Subject Access Request (SAR) as per GDPR, Sytner denied my request, falsely claiming “legal privilege” which is not a valid exemption. They lied about the availability of the records, as they later provided some to TMO but withheld the critical one for the first engine startup. This is a clear breach of my GDPR rights.
Sytner’s deceptive practices, fraudulent documentation, and refusal to own up to damaging my car have caused me immense stress and financial loss. I’ve rejected TMO’s decision (which ignored the fraud) and am pursuing further action against Sytner and BMW UK for negligence, fraud, and GDPR breaches.
Avoid Sytner Solihull at all costs—they can’t be trusted with your vehicle or your data. BMW as a brand should be ashamed of allowing this under their name.
Highly recommend others to request their job cards under SAR to see if they are also victims of fraudulent signing of job cards.

Collected my vehicle today. Since giving my vehicle which was involved in a accident BMW Sytner have taken care of me. The Badge holds value in most cases but for the staff represent the value and uphold the value. Nay they are the value. Honestly from start to finish. Oliver Luke and Paul have been brilliant making sure I was kept informed took care of the car. They knew I was collecting the car today they didn't want to leave it in the rain. So they parked it indoors for me.

Absolutely disgusting treatment from this company, purchased a used 4 series just over 12 months ago and the paintwork literally started peeling off raised the issue with them and they appeared to be acting reasonably being told the repair had been authorised by a manager to be done. Weeks, months later after been lied to on numerous occasions excuses such as waiting to book a hire car, hasn’t the bodyshop phoned you it goes on. Contacted the body shop directly who knew nothing. Still no confirmation or call to confirm what is happened absolutely disgusting by the treatment and level of customer service given. Never buy a used car from this company unless you want an additional bill for bodywork from a botched paint job sold as a used bmw.

We wanted to buy a used BMW from Sytner. Went all the way in for a test drive and were told we couldn’t as car not ready. Pressurised into reserving and signing a sales agreement despite not being able to test drive. Price went up because we wouldn’t take their finance. Finance heavily pushed, to a point where it cannot be legal to put buyers under that much pressure (not even a good rate on it). They were DESPERATE for their commission on the HP/PCP. It was uncomfortable to say the least and I have referred them to the financial conduct authority. We signed a sales agreement for the agreed price and surprise surprise two days later we were told the price was going to increase as the car needed more work (aka they needed to make up for lack of finance commission) despite signing a price contract. Don’t bother with them, they are total crooks at this garage, reading online we are not only ones who have had issues. I think we had a very lucky escape and have since bought a much better car from another garage for significantly less hassle and money and significant more honesty. No doubt they will come back with a response and explanation for their unethical and unprofessional conduct but it is what it is. I wouldn’t trust them at all. Avoid avoid avoid!!!

Great support received from Anthony Richards and the team.
Anthony contacted me when a specific specification of a M440i became available. Full details were sent to me including a short video once the car came into the dealership.
Arrangements with Anthony to view the car went smoothly including a pick up from the main train station. I was happy with the car and everything was completed for the purchase on that day.
I would certainly recommend this dealership.
Thanks again

One of the best BMW dealerships with that personal touch . Have been buying cars from them for the last 10 years or so and I must say they are fantastic and have always been very patient and have provided excellent customer support whenever I have approached them for a car . Instead of selling a car they want they actually help with the car you need . Special thanks to Arafat and Bashir for helping me out with a BMW i5 .

To be honest, even 1 star is generous. My car was booked in with an engine problem and an MOT for 7th May at Sytner Solihull. Since then I have had to ring BMW UK Customer Service as well as the dealer several times in order to try and get an update. It is 21st May today. During this time I have finally got through to a Service Advisor 3 times. Once on 12th May when they told me they'd just looked at the vehicle, once on 16th May when they said they were just starting work on it, and 20th May when they said they were ordering another part. Goodness knows when I'd get it back if I didn't keep chasing. Fortunately now the Complaints Dept are keeping an eye on them.
EDIT : The reply from Sytner invited me to email their Head of Aftersales, funny how he managed to ignore the previous three emails I sent him during this farce.

Booked in for an airbag recall at BMW Sytner Solihull and was promised a courtesy car. They even moved my appointment to accommodate—only to tell me the day before that no car was arranged.

Then came three days of chasing with no call back from any manager, despite repeated promises. Eventually, someone (not a manager) rang to say the car was ready—no apology, just indifference.

If this is their idea of customer service, I’d hate to see what poor service looks like. I’d give zero stars if I could.

First class service from Nazim in your parts department, I felt well cared for and nothing was to much trouble. Thank you.

NAZIM IN THE PARTS DEPARMENT HAS PROVIDED ME WITH OUTSTANDING CUSTOMER SERVICE AND I WOULD LIKE TO EXPRESS MY GRATITUDE FOR THE EFFORT HE HAS PUT INTO HANDLING MY PARTS REQUEST. HE IS AN ASSET TO THE PARTS DEPARTMENT AT BMW SOLIHULL.

Bought some parts from bmw Shirley paid for them I then rung up before they was being sent to say I don’t need them and never got a refund been in to store rung them even sent an email the lot I’m sick of it no help from anyone will be opening a case with the bank it’s been around 3 months

I've always received exceptional service from Sytner Solihull. I purchased both my Mini's from them.
Always looked after me, and my beloved Mini. Recently used the service department, to purchase some service items for my JCW.
Great service and friendly, too!
Keith & Anthony deserve a special mention.

My experience was not good at all took my vechile for diagnosis and was at the centre for two days when I received the vechile back the oil was still burning. They charged alot and did not diagnose my vechile correctly. I would not recommend.

I recently ordered a new M340i from Andy Shortland, he organised the PX of our current vehicle with Lewis Gent. Both Andy and Lewis have been helpful and professional. The service has been first class, constantly communicating and ensuring all commitments are kept. Overall 5 stars.
We look forward to the delivery of our new vehicle in April.

Staff i.e Mr nazim from the Solihull branch was really helpful plus he really went out of his way to help saved me from i lot of time wayist and running around i really am thankful to him.

Very good experience nazim was very helpful customer service was excellent he was polite and was very experienced with his work would definitely recommend using them

Selling sales “agreements which are unregulated “ to take away consumers rights Looking for an EV Vehicle? Look elsewhere! BMW Synters is not the place to go as they are using unregulated contracts to takeaway consumer rights using bmw finance . They were abusing consumer rights with finance agreements before by misleading the consumer with hidden clauses to abuse consumers when it came to financial gains for themselves. Their sales staff lack knowledge, misleads customers, and constantly spread misinformation. They act like used car salespeople and are highly unprofessional. Don't expect honesty or transparency here at BMW Synters . Stay away, because when things go wrong, they dodge responsibility and resort to dishonesty to cover their tracks! Especially from their head of business at Solihull Synters. His approach is like a used cars sales man who is ready to discriminate to satisfy his ego. Very bad experience at this site! NEVER SIGN “ UNREGULATED SALES AGREEMENTS” ARE THEY WILL TAKE AWAY CONSUMERS RIGHTS.

I had a wonderful experience purchasing my new car from Sytner Solihull. Initially, I reached out to Syed Ahmed for information about the vehicle, and he promptly sent me a detailed video showcasing its key features, which was incredibly helpful in my decision-making process. Following that, I had several phone conversations with Sales Manager Kayleigh, who provided invaluable support. The team efficiently completed the paperwork, and they had the car ready for me to pick up the very next day. It was a delightful experience for my family when we came to collect the car on Friday at 5:00 PM from the Solihull Branch. I truly appreciate the assistance I received from Syed both before and after the sale.

Constructive Feedback:

Document Management: The suggestion for a centralized portal for storing documents is practical and could enhance the customer experience by reducing confusion from multiple emails.
Clarity on Insurance Products: The feedback indicates a need for better communication regarding the insurance products (like cosmetic repair and GardX), suggesting that more detailed information should be provided to customers to clarify what is covered.
Suggestions for Improvement:

Implement a digital portal for customers to access their documents easily, which would improve organization and reduce communication clutter.
Provide clearer, consolidated information regarding add-ons like insurance products so customers can fully understand their coverage, which could enhance trust and satisfaction.

Great company easy to deal with nothing is to much trouble