This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lees wat reviewers zeggen
Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... Toon meer
Bedrijf heeft geantwoord
Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... Toon meer
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Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Verenigd Koninkrijk
4,7
Uitstekend
454 reviews
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Tim & Oli managed a difficult situation…
Tim & Oli managed a difficult situation due to ARVAL not authorising work on my lease car - meaning the proposed 2 hr period was exceeded Tim & Oli provided me a courtesy car so I could attend my meeting in London - relieved & very happy .
Like to thank them both for the resolution
7 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Mr O'Dowd, Thank you very much for your kind words. We are delighted to hear that Tim and Oli were able to assist you during a challenging situation and provide a courtesy car to ensure you could attend your meeting in London without inconvenience. Your satisfaction is very important to us, and it’s wonderful to know that the resolution left you feeling relieved and happy. We truly appreciate you taking the time to share your experience with us. Kind regards, Sytner Stevenage BMW Team
Top notch service
I’ve used Sytner MINI Stevenage before, and once again Oliver provided excellent service. He was friendly, professional, and kept everything moving promptly from start to finish. He took the time to answer my questions and made the whole process straightforward and stress-free. It’s always reassuring to deal with someone who is so helpful and approachable. Thanks again Oliver for another great experience!
16 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear George, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Oliver provided friendly and professional service, making the process straightforward and stress-free. It’s always our aim to ensure every customer feels supported and valued throughout their visit. Your continued trust and positive feedback mean a great deal to us. We look forward to welcoming you back to Sytner MINI Stevenage in the future. Best regards, The Sytner MINI Stevenage Team
Ash explained the work in clear detail
Ash explained the work in clear detail, identified lead time and then delivered well within the expected time frame.
16 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that Ash provided clear explanations and kept you informed about the lead time. It’s wonderful to know that the work was completed well within the expected timeframe. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Very good service
Courteous, helpful, work to agreed price, car cleaned.
13 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Thank you, Alan, for your kind words. We’re delighted to hear you found our team courteous and helpful, and that we worked to the agreed price. It’s great to know your car was cleaned to your satisfaction. We truly appreciate your positive feedback and look forward to welcoming you back in the future.
Antwoord van Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We are delighted to hear you found our team friendly and professional. It’s always our aim to provide the best possible experience for our customers. Your positive feedback is greatly appreciated and truly motivates us to maintain these high standards.
My service was dealt with in the utmost…
My service was dealt with in the utmost professional fashion, Liam kept me updated throughout the whole process.
10 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Liam provided you with professional service and kept you informed throughout the entire process. It is always our aim to ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team here at Sytner Stevenage BMW. Kind regards, The Sytner Stevenage BMW Team
Exceptional service
Everyone at the service centre is friendly and welcoming. Lovely waiting area and nice to be able to see the workshop which is very spacious and always looks tidy and clean. Ollie is always welcoming and friendly and goes out of his way to help
9 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Cheryl, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We’re delighted to hear that you find our service centre friendly and welcoming, and that you appreciate the spacious, tidy workshop and comfortable waiting area. Ollie will be thrilled to know his efforts to assist you have been noticed. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Waiting too long
I had a 0900 waiting appointment. The car did not move for 0.5hrs. I could see the car which sat untouched for most of the 3hrs I waited for brake fluid change and mot. I feel the time I waited was excessive for the work completed.
8 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Dr Davies, Thank you for your feedback. We apologise that your experience did not meet your expectations and that the waiting time for your brake fluid change and MOT felt excessive. We appreciate how valuable your time is and regret any inconvenience caused. We would like to invite you to contact our Head of Aftersales, Alun Clarke at alunclarke@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us. Kind regards, Sytner Stevenage BMW
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Cris, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service fast, friendly, and knowledgeable. It is always our aim to provide the highest standard of care and expertise to all our customers. Your positive feedback truly means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Easy Process throughout
Easy to book in. Good availability of slots. Simple process from start to finish. Service advisor Ash very good communication, knowledgeable.
3 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Darren, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the booking process was straightforward and that you found good availability of slots. It’s wonderful to know that Ash provided excellent communication and demonstrated thorough knowledge throughout your visit. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
It was a straightforward purchase…
It was a straightforward purchase carried out remotely. Declan provided great feedback about the car, their service, and how we proceeded with the purchase. All options were made clear but nothing was pushy. Overall, a pleasant experience, and I'd have no hesitation recommending Declan, and the dealership.
28 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Thank you, Neil, for your kind words and for taking the time to share your experience. We’re delighted to hear that Declan provided clear and helpful information throughout your purchase and that the process was straightforward and enjoyable. It’s wonderful to know you felt no pressure and that all options were clearly explained. Your recommendation means a great deal to us, and we’re pleased you had a positive experience with both Declan and the dealership. We truly appreciate your support.
Sent in 5 requests to sytner Stevenage…
Sent in 5 requests to sytner Stevenage bmw and no one from the dealership has responded what an ignorant unprofessional dealership !
29 days later I get a response!! But still not had my pcp request and still bmw customer services can’t get you to respond either. Sent in two e mails as requested but guess what no reply totally ignorant!! Avoid sytner Stevenage
Still no response after 72 hours !!
A week later and still no response!! They have to be the most ignorant site in the uk !!
27/8 3 week later and still no response!! It says it all avoid. Avoid AVOID
1 juli 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Mike, We are truly sorry to hear about your experience and apologise for the lack of response you have received. This is certainly not the standard of service we aim to provide at Sytner Stevenage BMW. We would like to invite you to contact our Head of Business, Manjit Ahluwalia, at ManjitAhluwalia@sytner.co.uk, so that we may better understand your concerns and address them directly. Your feedback is important to us. Kind regards, Sytner Stevenage BMW
Helpful and friendly
Ollie Nash was helpful friendly and considerate . He listened and answered all my questions with great clarity . He made the whole process seamless.
26 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Laura, Thank you very much for your kind words. We are delighted to hear that Ollie Nash provided you with such a helpful, friendly, and considerate experience. It’s wonderful to know he listened carefully and answered all your questions clearly, making the entire process seamless for you. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, Sytner Stevenage BMW
Martin was amazing
Martin was amazing , so in love with my car , he made everything feel so easy and comfortable, such a lovely experience, thank you so much!!!
27 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Thank you so much, Daisy, for your wonderful review. We’re delighted to hear that Martin made your experience so easy and comfortable, and that you’re absolutely in love with your new car. It’s always our aim to provide a lovely and memorable experience for all our customers. Your kind words mean a great deal to the whole team here at Sytner Stevenage BMW. We hope you enjoy every moment behind the wheel and look forward to welcoming you again in the future.
Quick service and very informative with…
Quick service and very informative with what will need to be done in the mear future
25 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Thank you, Jason, for your kind words. We’re delighted to hear you found our service quick and informative. It’s important to us that our customers feel well-informed about their vehicle’s needs. We truly appreciate your feedback and look forward to welcoming you back to Sytner Stevenage BMW in the future.
Faye & Paul - Customer Service & Problem Solving
Faye was extremely welcoming and helpful. Was empathetic and apologetic when I advised that a query I had emailed in had not been dealt with. Faye then took ownership of the problem and sought to solve it there and then, which she did.
In addition, Paul (chief Technician) was also amazing in dealing with and resolving the issue that Faye had brought to his attention.
24 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Thank you for your kind words and for recognising the efforts of Faye and Paul. We are delighted to hear that Faye was welcoming and took ownership of your query, ensuring it was resolved promptly. It’s wonderful to know that Paul’s expertise also made a positive difference. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We look forward to continuing to provide you with excellent service in the future.
I attended the workshop to get my rear…
I attended the workshop to get my rear brake pads replaced as they were below 1.5 mm. The entire team was amazing especially Oli. They were full of warmth and hospitality. I was dropped off at my work place by a courtesy car and was regularly updated about the progress and informed when the car was ready for collection. I had similar experiences in the past as well.
23 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and continued trust in our team at Sytner Stevenage BMW. We are delighted to hear that Oli and the entire workshop team provided you with such a warm and hospitable experience. It’s great to know the courtesy car and regular updates made your visit more convenient. Your ongoing support means a great deal to us, and we look forward to welcoming you back for any future servicing needs. Safe driving!
Excellent customer service
Excellent customer service, constantly updated on progress so highly
Recommend.
22 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Phillip. We’re delighted to hear you appreciated the customer service and regular updates throughout your experience. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Stevenage BMW in the future.
Great Service
I would highly recommend Sytner in Stevenage. I would particularly thank Derek who guided us through the options available. Derek was knowledgeable , thoroughly professional , prompt and responsive . Others to mention were Thierry and Michael who provided excellent care . Overall a great experience .
19 juni 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Km, Thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage. We are delighted to hear that Derek, Thierry, and Michael provided you with knowledgeable and professional service throughout your visit. It is wonderful to know that you felt well cared for and supported in exploring your options. Your recommendation means a great deal to us, and we truly appreciate your positive feedback. We look forward to welcoming you again in the future. Kind regards, Sytner Stevenage BMW Team
Excellent service from Rob and Paul…
Excellent service from Rob and Paul also the car arrived before time which was very helpful
29 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Stevenage BMW
Dear Mr Welton, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rob and Paul provided excellent service and that your car arrived ahead of schedule, making the process more convenient for you. It is always our aim to ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Stevenage BMW Team
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