Sytner Group - Sytner Wolverhampton BMW Reviews 

I would just like to thank Samuel (Sammy) and the BMW team for guiding us so professionally through the process of buying our new car. From the first chat to handover Sammy managed the process with humour and accuracy, as well as keeping us informed of the build process. The team are also on hand to answer questions about the car once we started driving. Highly recommended!

Abysmal customer service and would give no stars if that was possible. Dropped off at 8:30am for a brake fluid service and 1st MOT. Queried the price and was told that “you’ve just screen shot that” so proved the difference on the app and was shrugged at. No communication until I phoned at 3pm to be told it hadn’t been completed. Assured it would be done by 5:30pm and advised I needed to pick my daughter up at 6pm so it MUST be ready. Arrived early to a further wait and when persisting for an update at 5:30pm as to where my car was, I was advised when someone came out to me at 5:35 that it would be another 10mins. Due to fears of my child being alone after school I ordered a taxi in desperation. The next day, I had to go via train to collect my car and despite asking that I spoke to someone other than the rude individual I had dealt with the day before was given the same person. For an elite car company no offer to pay for taxi or train fare. No apology for the lack of communication and no apology for the late completion This involved taking further time off work. Will now look to another car company in the future.

Easy check in and check out and good customer service.

Would have given 5stars but every time the car is serviced all the settings are lost it's the same when an update is done. This needs sorting as it B.... annoying

Great communication and support. Excellent hospitality.

This Company in Wolverhampton is not a happy experience to use . Never do what they say they will do . I have made countless visits to resolve warranty work . I haven’t owned the car one year yet!! Hopeless need a big shake up!!

Usual booking point not available, but signs show directions to new point.
Booking in quick and staff very helpful.
Contacted by 'phone to confirm work required, advise of optional work available, cost and expected availability time.
Further contact by 'phone with new availability time which was earlier than original.
Informed of all work carried out with further explanation when asked.
Staff polite andcourteous

avoid like the plauge !

my son was sold a crashed car and they will lie about investigations and mishandle paper work !!

We bought a BMW 1 Series Approved Used from BMW Wolverhampton for £24,950 and were never told it might have had previous accident repairs. That only came out by accident later, during a repair for a broken door handle, when the service manager “Rosie” mentioned that the technician had removed the door card, said this was not a common fault and that it looked like it had been repaired before. That is not how you should find out about possible crash damage on a car sold as Approved Used.

We have a one year old child and relied on this car as a safe, properly checked main dealer purchase. To make it worse, they originally gave me insurance paperwork for the wrong courtesy car, a BMW 320i, and only corrected it when I challenged it. That is not just unprofessional, it raises serious questions about whether customers are even properly insured when they leave the site.

Instead of taking responsibility, they treated us like a walking card machine. £150 just for diagnostics, then £345 for 1.5 hours of labour, which is outrageous even for a “premium” brand, and then a £442.58 quote to repair the left passenger door mechanism. They tried to dress it up as a “Black Friday” offer at £375, which appears to be mostly labour and pennies for the part.

Meanwhile the car is stuck in limbo at the dealership, with no real resolution, just pressure to keep paying more to get our own car back in proper working order. For a main dealer to leave a family in this position, with questions over the car’s history, incorrect insurance paperwork and aggressive charges, is shocking.

In my view this is not acceptable for an Approved Used BMW or a franchised dealer. I am looking at my rights under the Consumer Rights Act and will be raising this with BMW UK and the relevant bodies. Personally, I would tell anyone reading this to avoid BMW Wolverhampton completely.

I enquired about purchasing a car through their website and was contacted by a salesman from Sytner Wolverhampton. We discussed a potential part-exchange in detail, and I even went to the effort of sending photos of my vehicle as requested. The salesman assured me that a video of their car would be sent over shortly.

Instead, I received a call informing me that their car had been incorrectly listed without VAT — a detail they should have been fully aware of from the start. This kind of oversight is deeply unprofessional and shows a clear lack of attention to their own listings. Not only was my time wasted, but it also reflects poorly on the standards Sytner claims to uphold.

Informative ,no pressure sale from Jason Westbury and Jason Bailey.

Very helpful, knowledgeable salesman who took great trouble to make sure I bought the right car. Very helpful with all the gizmos after the purchase! Communication throughout was excellent

Great communication from Olivia and Jake, great part exchange deal and seamless handover of my beautiful new X4!!

Stress free no pressure approach to sales. Professional hand over of car. Could not praise Jason enough

We were made to feel welcome by Luke from the start and liked his friendly down to earth personality. He was knowledgeable and professional throughout.

I recently visited Sytner BMW and was looked after by James Lloyd-Roberts and Jim Wilkes — and I couldn’t have asked for a better experience! From start to finish, they were professional, attentive, and made me feel truly valued as a customer. It was almost a “yes sir” level of service — nothing was too much trouble, and every detail was handled with care.
I ended up getting a great deal on a fantastic car, and the whole process was smooth and enjoyable. Thanks again to James and Jim for making the experience so positive. Highly recommended!

Jack and Dominic provided a best customer service

Very poor service, they are only bothered about new sales. I gave my car for a health check, receive a call to say ready to collect, get there after an hour had to wait for 30 mins as it's getting washed. Want to speak to a manger regarding this, they are busy and will call back later and never happens, raise a complaint, no response. Been to sytner solihull they are good. Wolverhampton are the worst to deal with. If you say I want to buy a new car, they treat you like a king, once you get it, you no longer receive the service you expect from a bmw dealer.

Another tactic used to show that they respond to customer queries, in comment below they asked to contact someone from their service team, which is did and as expected no response. If you are to pay them money they contact you straight away, for instance I messaged them for extended warranty got a call today and paid for it done. Raise a issue which doesn't generate money for them Ignored. They couldn't get it touch for a week regarding a complaint but for anything that generates income they can call you straight away.

I enquired about a 5 series and within the hour, Jason had sent me a personalised video with the information i had requested. Over the next few days Jason kept me informed every step of the way until i took the train up to Wolverhampton to do the handover and pick up the car. The next day Jason called me to make sure i got home safely and to ask if i had any questions regarding the car. It was a great service from end to end!