The service was fantastic, I dropped my car off for an MOT, drove into the building and handed my keys over. I had booked a waiting appointment and they had some desks at the back for working, WiF... Toon meer
Bedrijf heeft geantwoord
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We had the absolute pleasure of being looked after by Louis and Hannah. Louis was superb, worked very well with what we was looking for and within our budget. Nothing was a trouble for him an... Toon meer
Bedrijf heeft geantwoord
Purchased a car and had the pleasure of Louis. He was extremely helpful, polite and such a lovely guy. He did everything for me from the start to finish, I would definitely recommend going to him.
Whilst you identified a leak and aim to resolve it, the service picking up my car was questionable, the person i was assigned to look aftrr me didnt whisper even a word to me, left me in the hands of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Calder Park,Peel Avenue, WF2 7UA, Wakefield, Verenigd Koninkrijk
- 01924 241400
4,6
Uitstekend
750 reviews
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AVOID. Bought a car that had already been sold.
I purchased a Q5 in the Audi Wakefield showroom. Test drove, signed the contract, £1000 deposit left only to receive a call 48hrs later to say the car had been sold a couple of hours before I bought it. Offered an unacceptable alternative. They will not look at Audi UK stock, only franchise stock and told that it could take a while to find an alternative car. Car still listed on the website 48 hours after being sold (twice!)
18 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Dear S McLeod, We are sorry to hear about your recent experience at Wakefield Audi. We apologise for any inconvenience caused by the unexpected sale of the Q5 you had purchased. We understand your frustration with the alternative offered and we would like to assure you that we always strive to provide our customers with the best options available. We have taken note of your feedback regarding our stock listings and we will work towards improving our processes. We would like to invite you to contact our Used Car Sales Manager, Jamie Walker, at jamiewalker@sytner.co.uk to discuss this matter further. Thank you for bringing this to our attention. Sincerely, Wakefield Audi Team
AVOID THIS DEALER VERY DISHONEST
Where do I start.Phoned Wakefield Audi to buy an Audi rs6 got speaking to Laim the sales man who said he needed to check if the car was still available. He came back to me 1 hour and 4 mins later to say yes car is available and asked for a deposit on the car so paid £1000 deposit and all was fine I was waiting on a Video coming through and a time I could pick the car up as I was booking flights needless to say no video came so next morning came and called looking to speak to Laim but very conveniently, he was on annual leave then a few moments later I receive a call from James the new car sales manager to advise me that they had sold the car to someone else even though I had paid a deposit and entered a contract to purchase the car the previous day and the car was still available . This is a shocking way to conduct business then for Jame to offer me a different car a year older and double the miles for the same price is laughable also when I told them I was going to leave a review they asked me not to basically telling me sorry asking me to tell lies and still not received my £1000 deposit back definitely not not be recommending this Audi dealers services as now they won't return my calls absolutely shocking and disgraceful behaviour
18 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
We are sorry to hear about your experience with Wakefield Audi. We would like to apologise for any inconvenience caused and assure you that this is not the level of service we strive to provide. We take customer satisfaction seriously and we would like to invite you to contact our Head of Business, Lee Brearley, at leebrearley@sytner.co.uk to discuss this matter further. We value your feedback and we hope to have the opportunity to make things right. Thank you for bringing this to our attention.
My Audi experience
As ever, Darrian and Georgia were the best ever. They make the experience of visiting Audi Wakefield a joy. Being a Leeds United fan I’m often depressed but these two make me smile and brighten my day. So much so I deliberately damage my car on several occasions just so I can come back again and again. 😁👍
17 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Dear Hugo, Thank you for taking the time to leave such a glowing review for Wakefield Audi. We are delighted to hear that Darrian and Georgia have consistently provided you with exceptional service during your visits. We appreciate your loyalty and look forward to welcoming you back to our dealership in the future. M.O.T, Wakefield Audi Team
Nice accommodation and friendly and…
Nice accommodation and friendly and professional service
13 september 2025
Antwoord van Sytner Group - Wakefield Audi
Thank you for your kind words, Sig Daniel. We are delighted to hear that you enjoyed your experience at Wakefield Audi. Our team takes great pride in providing a welcoming and professional service to all our guests. We are glad that our accommodation met your expectations and that you found our staff to be friendly and helpful. It is an honour to receive a 5-star review from you and we hope to have the opportunity to welcome you back in the future. Thank you for choosing Wakefield Audi.
Liam was fantastic
Liam was a fantastic salesman. Made everything very straightforward and was helpful during all parts of purchasing.
13 september 2025
Antwoord van Sytner Group - Wakefield Audi
Thank you for your glowing review, Mr Elliott. We are delighted to hear that Liam provided you with exceptional service during your purchase at Wakefield Audi. Our team takes great pride in making the car buying process straightforward and hassle-free for our customers. We are pleased to hear that Liam was helpful throughout the entire process. We will be sure to pass along your kind words to him. Thank you for choosing Wakefield Audi and we hope you enjoy your new car.
Wakefield Audi come up trumps again
I have recently purchased my sixth Audi, each one from Wakefield, I have always appreciated the welcome and service provided by all the staff, it just gets better and better, the atmosphere. Is totally relaxed with never a hint of pressure
11 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Dear Michael, Thank you for taking the time to leave such a glowing review for Wakefield Audi. We are delighted to hear that you have chosen us for your sixth Audi purchase and that our team has consistently provided you with a welcoming and pressure-free experience. Our goal is to create a relaxed atmosphere for our customers, and we are thrilled to know that we have achieved this for you. We appreciate your loyalty and look forward to continuing to provide you with exceptional service in the future. Best regards, Wakefield Audi Team
5* service
had my car serviced today! Darrian went above and beyond as always🩷
10 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your glowing 5-star review, Maddie! We are delighted to hear that you had a great experience at Wakefield Audi during your car service. It's wonderful to know that Darrian went above and beyond to ensure your satisfaction. We take great pride in providing exceptional service to our customers and we are thrilled that Darrian was able to exceed your expectations. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing Wakefield Audi.
Excellent service as always from Audi…
Excellent service as always from Audi Wakefield, everyone was polite and welcoming from dropping my vehicle off to picking it up
Darrian Bibb couldn't do enough to help me and put my mind at rest with clear explanations and advice, an asset to the team
8 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your kind words and for choosing Wakefield Audi. We are delighted to hear that you had an excellent experience with us and that our team provided you with exceptional service. We take great pride in our polite and welcoming staff, and we are glad that Darrian Bibb was able to assist you with clear explanations and advice. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for your support and for being a valued customer.
Outstanding customer service
We have just purchased a new Audi q4 e-tron from Wakefield Audi . The overall buying experience was excellent ,with welcoming and attentive team members from reception to sales manager. We were expertly guided through the whole process by Charlotte Bray . She could not have been more supportive and professional but also calm and friendly in her approach . She clearly has expert knowledge and could answer any questions we had. Buying a car from Wakefield Audi has been a pleasure from start to finish . Many thanks to all .
5 september 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your glowing review of Wakefield Audi. We are delighted to hear that your experience with us was excellent and that our team members, from reception to sales manager, were welcoming and attentive. We are especially pleased to hear that Charlotte Bray provided you with expert guidance and exceptional service throughout the buying process. It is an honour to have earned your trust and we look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Wakefield Audi.
Professional staff kept informed at all…
Professional staff kept informed at all times during the process
4 september 2025
Antwoord van Sytner Group - Wakefield Audi
Thank you for your kind words, John. We are delighted to hear that our team at Wakefield Audi provided you with a professional and informative experience. Our staff takes great pride in keeping our customers informed throughout the entire process. We strive to provide exceptional service and it is always a pleasure to receive positive feedback. Thank you for choosing Wakefield Audi and we look forward to serving you again in the future.
Louis was amazing from the get go
Louis was amazing from the get go, he found my perfect car even with all the specifications i needed. So happy with the car i can’t thank louis enough for making it such a smooth and quick process !
29 augustus 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your glowing review, Becca! We are delighted to hear that Louis provided you with exceptional service and helped you find your perfect car. Our team at Wakefield Audi takes pride in meeting our customers' specific needs and we are thrilled that Louis was able to make the process smooth and quick for you. We will be sure to pass along your kind words to Louis and we hope you enjoy your new car. Thank you for choosing Wakefield Audi.
Louis made the experience
Louis made the experience! He’s professional, knowledgeable and just the right person for the job if you’re looking for a new Audi he’s the man. The whole team at Wakefield are great. I would have no hesitation to recommend Louis and the team. Thank you for making the experience a pleasure.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your glowing review, Elizabeth. We are delighted to hear that Louis and our team at Wakefield Audi provided you with a professional and knowledgeable experience. We take pride in delivering exceptional service to our customers and we are thrilled that we were able to make your car-buying experience a pleasure. We appreciate your recommendation and we look forward to welcoming you back to our dealership in the future. Thank you for choosing Wakefield Audi.
Louis was great
Louis was great, friendly and helpful throughout. Nice lad and very attentive throughout the sale.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your kind words, Nick. We are delighted to hear that Louis provided you with a great experience at Wakefield Audi. Our team takes pride in being friendly and helpful, and we are glad that Louis was able to showcase this during your sale. We will make sure to pass on your compliments to him. We appreciate your support and hope to see you again in the future. Thank you for choosing Wakefield Audi.
An excellent experience- 5 Stars- A1.
An excellent experience- 5 stars- A1.
My purchase of an Audi A3 cabriolet was a wonderful experience.
Sales executive Louis Baker treated my wife and I so well. He is very polite, courteous, knowledgeable and professional. Nothing was too much trouble and he answered all our questions and dealt with everything with ease, and I'm sure that this will continue with the after sales service too.
I had no concerns in travelling the 2 hours from my home to Audi Wakefield as from the initial phone calls to the photos and video provided, I knew that everything would be in order when I attended.
This was my first time making a long distance car purchase, but by the service provided to me, I would happy do it again and highly recommend Audi Wakefield and Louis Baker.
24 augustus 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your glowing 5-star review, Darren King. We are delighted to hear that your experience at Wakefield Audi was excellent and that you were treated with the utmost care and professionalism by our sales executive, Louis. We take great pride in providing excellent service for our customers, and we are thrilled that you were satisfied with your purchase of an Audi A3 cabriolet. We appreciate your recommendation and look forward to continuing to provide you with exceptional after-sales service. Thank you for choosing Audi Wakefield.
Work not completed, unauthorised work added, and no promised follow-up
I booked my car into Wakefield Audi for a service, MOT, and additional work clearly listed on the job sheet. On collection, I discovered the requested items had not been completed, yet extra work I was not informed about and did not authorise had been carried out.
I raised this immediately at the dealership and spoke with their service team on Friday the same week. I was assured the matter would be investigated and I’d receive an update on the following Monday. No one contacted me.
As a customer of 20 years, this falls well below the standards I expect from a main dealer, both in workmanship, communication, and customer service. I would like to understand how the work undertaken did not correspond to the job sheet, a clear apology and explanation for the lack of follow-up, and remediation of the issues. I’ll update this review if the dealership resolves the issue.
31 juli 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for taking the time to share your experience with us. We are disappointed to hear that your recent visit to Wakefield Audi did not meet your expectations. We apologise for any inconvenience caused by the lack of communication and follow-up regarding the additional work carried out on your vehicle. A member of our team will be in contact shortly to address your concerns. Kind regards Wakefield Audi
Audi S3 blk edition
Tom Q, great service and kept me up to date on everything and came back to me really quick with any questions, also sorted a minor problem with one tyre super quick!
Thanks Tom 👌🏻
11 augustus 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Dear Scott Bennett, Thank you for taking the time to leave us a 5-star review for Wakefield Audi. We are delighted to hear that Tom Q provided you with excellent service and kept you well-informed throughout the process. We are also pleased to know that he was able to quickly resolve any issues you had, including the minor problem with your tyre. We will make sure to pass on your kind words to Tom and the rest of our team. Thank you for choosing Wakefield Audi and we look forward to serving you again in the future. Best regards, Wakefield Audi Team
5-Star Review for James Cook and Audi Wakefield
From start to finish, my experience with Audi Wakefield — especially with James Cook — has been nothing short of exceptional. I genuinely don’t even know where to begin, because I am so overwhelmed with gratitude and happiness.
James went above and beyond from the very first moment we spoke. He took the time to talk me through all the details of the Audi A3 Sportback, guiding me with such care, clarity, and patience. Thanks to him, I was lucky enough to be matched with a stunning pre-built model in gorgeous Arrow Grey, which meant it could be delivered swiftly — just in time for something really special.
James timed everything perfectly so I could collect my new Audi on the same day as my driving test, and I’m thrilled to say I passed! Walking into the dealership that day was such a proud and emotional moment for me, and I’ll never forget how supportive, calm and professional James was throughout the whole experience.
Every visit to the dealership has been just as welcoming. I’m always greeted warmly by the staff and offered a drink, and it’s the little touches like that which really show how much Audi Wakefield cares about its customers. Since driving away in my beautiful new A3, I’ve even received follow-up calls from two different members of the team to check how I’m settling in and if I’m enjoying the car — and trust me, I am absolutely in love with it!
As if that wasn’t enough, I returned recently and they kindly valeted my car free of charge, making it look as shiny and perfect as the day I first saw it. That’s the kind of service that sticks with you — it shows genuine pride in their work and real care for their customers.
I honestly could cry happy tears thinking about how kind, thoughtful, and dedicated the whole Audi Wakefield team has been — and especially James Cook. He’s not just knowledgeable and professional; he’s incredibly human and made me feel supported and valued at every step.
So from the bottom of my heart — thank you, James. And thank you to every single person at Audi Wakefield who has been part of this journey. You truly deserve an award for the level of service and compassion you offer. I’m so proud to now be an Audi driver, and even prouder that my journey began with such a fantastic team.
Big love and endless respect,
Levi 💙
30 juli 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Dear Levi, Thank you for taking the time to share your wonderful experience with us at Audi Wakefield. We are delighted to hear that James Cook provided you with exceptional service and made your car buying journey a memorable one. We are proud to have a team that goes above and beyond to ensure our customers are well taken care of. It is heartwarming to know that you felt valued and supported throughout the process. We appreciate your kind words and are thrilled to have you as part of the Audi family. We look forward to seeing you again soon. Best regards, Audi Wakefield Team
Louis was great from my initial enquiry…
Louis was great from my initial enquiry to handover. Wakefield Audi offer excellent customer service, much better than my experience with other premium dealerships. We will always go back to Wakefield Audi as they offer a personal dedicated service.
30 juli 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your glowing review, Ange B! We are delighted to hear that Louis provided you with excellent customer service from your initial enquiry to handover. At Wakefield Audi, we pride ourselves on offering a personal and dedicated service to all of our customers. We are thrilled that you have had a better experience with us compared to other premium dealerships. It is an honour to have you as a loyal customer and we look forward to welcoming you back in the future.
We bought a Ford ranger from Wakefield…
We bought a Ford ranger from Wakefield sytner and the service from paul Johnson was brilliant, really genuine bloke who cares about the service you receive. Will definitely deal with paul and sytner again. Thanks again paul for your patience and sorting us the best deal you could😊
1 juli 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Wakefield Audi
Thank you for your kind words, Steve. We are delighted to hear that you had a positive experience with Paul Johnson at Wakefield Audi. Our team takes great pride in providing genuine and caring service to our customers. We are glad that Paul was able to find you the best deal and we look forward to welcoming you back in the future. Thank you for choosing Sytner and for your support. We hope you enjoy your new Ford Ranger.
The experience went smoothly from start…
The experience went smoothly from start to finish with no pressure put on me. The salespeople were very professional and understood my needs. I would recommend them to anyone.
19 juli 2025
Antwoord van Sytner Group - Wakefield Audi
Thank you for your kind words, Chris. We are delighted to hear that your experience at Wakefield Audi was smooth and pressure-free. Our team takes pride in providing professional and understanding service to meet our customers' needs. We appreciate your recommendation and look forward to welcoming you back in the future. It is an honour to have earned your trust and satisfaction. Thank you for choosing Wakefield Audi.
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