TAFT Reviews 

I bought 2 pairs of shoes the first pair fit nearly 2 sizes too big. Couldn’t return them because they are last chance and was in the process of reselling them when I started to see tears in the side. I am not about to scam someone into a crappy pair of shoes like what happened to me. Finally got the pair that fit me and they lasted 4 months. The designs are impressive and I love the looks but have been completely disappointed by Taft. I really hope the rest of the shoes aren’t like this.

This is in reference to ORDER #397253​ I found out pretty quickly that TAFT was a business that has a bunch of issues. When you go to their website, of course you choose the shoes that you like, then you look at the shoe size chart, of course it has US Men, US Women, UK and EU. My son wears a size 10 US, which is what I chose. The shoes that arrived looked like skiis, they were 2 sizes too big?? The shoes that I ordered, I didn't realize that the shoe's that I bought showed FINAL SALE, I didn't find out until I went about returning the shoes. Based off of the reviews on trust pilot and with the bbb, one of the major gripes, is that the shoe sizes do not match up, so when you get the wrong size, TAFT wants to point out the FINAL SALE, even though they know they know full well that the shoes won't fit in the first place. They are selling a subpar shoe, under misleading and sketchy rules... I returned the shoes, and sent an email to TAFT, to which TAFT answered back..."Hi Monique,

Thank you for reaching out! I have reviewed your order and both of the pairs you ordered were final sale. The only thing that was returned in our system was your Order Protection for $3.15. Since the shoes did end up back to us, I would be happy to make a one time exception and refund your order. You should be seeing that soon! Let me know if there is anything else I can help you with!

Mylee" Well I bought a 2nd pair of shoes (the same shoes) that I originally purchased for my son. I had to break out a tape measure to try to figure out how I was going to get their stupid size chart figured out, and measured the 2nd pair of shoes that I received in the mail. These shoes with a tape measure, are a size 8?? It's just ridiculous... the whole company needs to be shut down..

I’ve had my boots for 5 months and they are falling apart. Customer service is of no help. Don’t buy
The soles are falling apart, this discoloration. I tried to use the warranty customer service said to go get them fixed and when I send them the receipt they’ll give me a 50$ coupon for and pair. Then they closed the ticket. Don’t but don’t buy

Warning ⚠️!!!
KØB Ikke sko i deres butik og de sender dem til dig i løbet 10 dage.
Dårlig service og ingen sko og heller penge😱🫣☹️
Har købt to par sko i deres butik i Amsterdam. De havde ikke min størrelse så de skulle være sent med posten.
Har kontaktet dem flere gange og ville også have penge tilbage. De vil IKKE give mig mine penge tilbage ca.1500 og bliver ved med at skrive at skoene er blevet sendt i mandag fra fabrikken. I dag er den 11. Maj og jeg stå uden sko penge og ingen respons fra dem😢SÅ DÅRLIGT

I bought a pair of Wallace shoes on April 3 and the price dropped by half in the 3rd week of April and despite me asking twice to get a store credit, I was turned down. I gave them my order number so they wouldn't confuse it with my February order and of course they did, because I was told they don't price match from two months ago. It was actually less than 3 weeks I received the shoes. I couldn't find any information about their price protection policy. I was told it was seven days. If it wasn't for the fact these close out shoes are non-refundable I would return them unused. This is a $80 price drop including tax and I wlll not make another purchase from Taft. Their business paradigm is not conducive to buy with confidence that if a product has a price drop, Taft apparently has a 7 day price guarantee, which is not stated in writing, however most companies have a 30 day policy. Needless to say I am fed up with Taft and will take my business elsewhere

I bought a pair of boots in November of last year. The bottom is coming apart. I had high hopes but I was let down. Not worth the money or the risk

I have purchased two pairs of shoes from Taft and I actually like the quality. However, the sizing is so consistently wrong it almost feels intentional and makes their product not worth ordering or wearing. To top it off the return/exchange policy is a headache. You are better off ordering elsewhere so you get something you know you can actually wear and return if it doesn’t.

The laces are stained brown and they are way way way too big. This is not a size 9. More like a size 11 And there is some torn stitching. Seems very low quality.

I love the shoe design and fit…(russel loafer in Eden) However they are extremely hard to walk in as the bottom is so stiff like hard plastic I almost fell several times. For a shoe that expensive I would expect more of a well rounded design, fit, comfort, and functionality from them.

Very disappointed in quality of these shoes and even more disappointed with slow response from customer service. One of my shows has a gap in stitching that is 3/4" long. Can't even get anyone to reply to email. Needless to say, I will not return.

Bought the Paris Boot in Black Floral. The design is BEAUTIFUL. The boot itself was torture to wear. After walking in them for five minutes I had blisters on my feet.
I will try taking a hammer to them (seriously) to break them in. I truly want to wear them again but can’t unless they become less formidable and more friendly to my feet.

I really really wanted to love these boots but after a few months of agonizing pain I had to give them to my partner. My right foot is slightly larger than the left and for some reason, after wearing these shoes for 3-4 hours, I would feel searing pain in my right foot. I’ve never experienced this before with any other shoe. Boot is still beautiful but my god, I can’t get past the discomfort.

Like the product but they are struggling to grow. Ordered 2 pairs of same boots and only 1 was delivered. They asked for pictures of box which I sent. I also sent security footage of delivery. Waiting multiple days and their response is to ask for more pics. Insulting. They screwed up and are not owning it. No phone support or issue escalation possible either.

I bought the jack boot in “Eden.” I had high hopes. Do yourself a favor and do not buy shoes from this company. Don’t trust the reviews on their site! They’ll attempt to hook you with their flashy designs. The quality is…really bad. I would hardly call these shoes. They’re made with such cheap, flimsy, and uncomfortable material. The pictures are very deceiving. The fact they charge nearly $300 for these is obscene. In my experience, a truly terrible product.

Taft is a great product and the shoes are super comfortable and stylish! I am getting so many compliments on the red paisley sneakers and I have another black paisley sneaker that are fabulous. Costumer service was superb and helped me exchange my shoes for a smaller size. I would warn you that although the website recommends if you are a half size to size up that did not fit for me. I’m usually a 7 1/2 but the 8 was too large. When I exchanged to the 7 it fit like a glove! Perfect fit and so happy I own these shoes!! Excellent company all around!!

I've been attempting to contact this company for an exchange and havent gotten a response yet. And my exchange window is about to end..

I have been asking repeatedly for help with exchanging a size. No communication, sizing is not accurate, and its all over the map... and I cannot get a human to respond. $$$ boots for no customer service. I buy a pair every year and I won't be doing it again. Beware, sketchy very sketchy.

I had an amazing experience with Lana from customer support. We exchanged several emails on a list of questions I had and she took care of me till the end. She genuinely cared and showed it through the emails. I felt like I was getting VIP service. Thank you so much again if you see this!

I had been getting so many unwanted emails and cookies from these guys I was finally worn down and ordered a pair of Taft "Clint" dress shoes in Black size nine...The shoes were advertised as "high quality" men's dress shoes with some flair...The shoes arrived 1 day later but upon inspection were the absolute worst quality paper thin, rigid leather uppers...The Goodyear welt sole was cheap chinese injection molding with faux stitching..The size 9 D width was more like a size 8 1/2 narrow, and would not even fit my foot...I have worn a size 9 D in all footwear for 35 years and these shoes were NOT a 9D...When I went on the returns page I found out for the first time that my return was subject to a 10% restocking fee...If you care about real leather and quality in your dress shoes, avoid these like the plague

This is my first TAFT boot and so far I am satisfied with the purchase. High quality materials, first class workmanship and decent pricing, excellent for a handmade boot of this magnitude. I will report back after wearing and comparing to my other boots which include, Allen Edmonds, Loake, Frye and Ralph Lauren.