TarayGroup Reviews 12

Antwoord van TarayGroup

3 dagen geleden

Thank you for your feedback. We are sorry that you feel dissatisfied with the management period and we appreciate you taking the time to raise your concerns.
Taray Group Ltd was appointed on an interim basis following the departure of the previous management company and during a period where there were significant operational, financial and health & safety issues affecting the development. Our involvement included arranging emergency insurance cover, addressing fire safety concerns, maintaining security and essential services, and working with contractors and local authorities to ensure resident safety.
At the time of takeover, there were substantial arrears outstanding and incomplete handover information, which created difficulties in reconciling accounts and continuing services. Any recovery action taken was in relation to unpaid charges and ongoing obligations required to maintain the building safely and compliantly.
With regards to the lift, the decision to suspend operation was made following safety concerns and in the interests of resident welfare. It would have been irresponsible to continue operating equipment where compliance or certification concerns had been identified.
We acknowledge that communication and the transition process could have been smoother and we understand that residents experienced frustration during a very difficult period for all parties involved. However, we do not accept the suggestion that actions were taken improperly or without concern for resident safety.

Antwoord van TarayGroup

3 dagen geleden

Thank you for your feedback. We are sorry that you feel dissatisfied with the management period and we appreciate you taking the time to raise your concerns.
Taray Group Ltd was appointed on an interim basis following the departure of the previous management company and during a period where there were significant operational, financial and health & safety issues affecting the development. Our involvement included arranging emergency insurance cover, addressing fire safety concerns, maintaining security and essential services, and working with contractors and local authorities to ensure resident safety.
At the time of takeover, there were substantial arrears outstanding and incomplete handover information, which created difficulties in reconciling accounts and continuing services. Any recovery action taken was in relation to unpaid charges and ongoing obligations required to maintain the building safely and compliantly.
With regards to the lift, the decision to suspend operation was made following safety concerns and in the interests of resident welfare. It would have been irresponsible to continue operating equipment where compliance or certification concerns had been identified.
We acknowledge that communication and the transition process could have been smoother and we understand that residents experienced frustration during a very difficult period for all parties involved. However, we do not accept the suggestion that actions were taken improperly or without concern for resident safety.