Taurus Insurance Services Reviews 644

Communication excellent, documents and information requirements explained thoroughly making claim a simpler process

Very helpful, clear & concise. No messing about or waiting weeks - all done ion a week. 10/10

The help I received from Mattsis was priceless. I had been chasing the claims procedure between two companies and not understanding much for most of the day and my brain was fried. He gave me a light bulb moment.

Their gadget cover barely covers you for any gadgets. If your belongings are more than ‘arm’s reach away from you’ e.g. stored on a plane or on a boat even if they are within your eyesight they won’t reimburse you for damage that isn’t your fault.

So easy and quick. Responses well within their 48 hour max response time.

Customer experience 0/10
Customer service 0/10
Claims process 0/10

They will reject your claim for arguing that your device is valued more than what they have stated from a source that they have provided (your rejected our offer... )

They are professional scam artists, that will activly mislead you to not pay you.

Avoid this company like the plague.

Very helpful when calling...ensure u follow procedure..

Process was very straight forward, no issues.

I have completed your documents and have received an offer and accepted WHY ARE YOU ASKING ME TO START AGAIN!!!
Henry M Baker

From start to finish its been really really hard work to make this claim. Functionality of website. In fairness the Young Lady I dealt with was proper impressive but everyone else very faceless. No consideration with regards to circumstance MID East Crisis.

Definately would not recommend this isnt off the back of a rejected pay out. More just how they have treated me. They paid out but the defaqto rating is very wrong....Jumped through more hoops than my dog at crufts.

Great service

A lot easier than I thought, of course they require a fair amount of documents for the claim to be processed, but work efficiently and do everything they can to support your claim. Really impressed!

Dragged my claim out by continually asking for more and more information and stating I had not filled in the correct claim form, I initially filled in a Staysure form which wasn't acceptable to Taurus so I had to submit a claim on a Taurus form.
It would be made easier if you had requested ALL the information you required at the start and not spreading this out over several weeks.

Easy to understand the process. Options available to suit convenience when having work carried out. Payment was very quick once docs all provided and review stages are quick and not left for days. Claims give me anxiety as often more admin that they are worth, not the case here.

You get what you pay for. My phone had a mechanical issue with the speaker 3 months before the end of the contract. To claim, I would have to pay a £150 excess so decided to just live with it for the remaining term of the contract as it didn't seem worth paying that much for 3 months use. The claims process was "clunky". Wouldn't insure with them again.

Good timely communication about the progress of the claim and easy to upload a missing piece of evidence. Speedy payment once claim approved.

I've never had to use gadget insurance before but I was pleasantly surprised by the service from Taurus. Really frustrating to lose my 360 camera whilst on holiday and I wasn't sure how easy or successful a claim would be but actually it was very easy for the initial claim, providing further information and payment. Slightly frustrating that accessories (SD card and selfie stick) aren't included but it does say that on the policy. Overall very pleased with the service.

Massively convoluted process to put you off claiming then a very poor pay out- only give money for a reconditioned phone not original price minus excess - terrible company

My insurance is through HolidayExtras and I had to make a claim on a accidentally damaged phone. The claim via HE was problematic initially and took 6-8 weeks before they redirected me to raise a new claim with Taurus Insurange Services - presumably they manage the claims for the HE Insurance Policy.

I already had everything they required lined up, raised the new claim on a Monday and pretty much approved and paid out by the Friday. Can't complain with the service Taurus provided.

Exactly, great experience couldn't fault them at all.