TAXIFIRST, proudly powered by the Takeme Group. Reviews 579

Be very careful, was overcharged last night, Saturday 14th February by the driver. In the car it stated £11.10, he charged us £17. When I asked why he stated it was because of the very minor detour. The email receipt from the company also stated £11.10. Having discussed this with the company they have admitted that he was wrong and have refunded £3. Other customers and the local authority should be wary of this. It’s not the cash but the principle.

Pre booked a taxi 6 hours before I needed it however when it came to the time I was told to wait for a driver to be assigned. 20 mins after the original booking time I cancelled as no update even when I called. What’s the point of prebooking?? Single female late at night left deserted

Needed to get to work by 8.30, ordered can at 6 am for 8 am, 8.20 and still waiting. I’m late for work, such poor service, if you don’t have the drivers just be honest, I’ll go elsewhere in future!!!😡

Use Uber and not these useless idiots. Booked a taxi 2 days ago for a 12:25 pick up today. An hour before pick up, I got a text confirming they were coming. 10 minutes after pick up time I phone them as no one turned up. They said they were still trying to assign a driver. Had to cancel and drive as going to a wedding. They let you down time and time again and should not be operating a taxi company.

Prebooked 24 hrs in advance and turned up 30 mins late. Terrible service avoid. Also charged full amount aargh

The actual app and taxi service was fine and I was quite impressed by it initially - I have used it twice. The taxi arrived right on time. But I have also been charged twice for each ride - I have now tried calling the office 6 times and only once got through to the manager Leona who was helpful and "promised" me a call back same day with a refund either from the taxi driver or through TakeMe. But never got a call back, now a week later, have called three more times and now she is away. People on the phone have been polite and trying to help but the fact that this has been going on for 2 weeks now, multiple assurances that they will "sort it" and then nothing back. I am down £20 and won't be using this service again. Sorry TakeMe. I was really rooting for you as hard to get taxi's where i live.

Initial service was excellent. I’m disabled and helped me massively. However payment had to be made over the phone and the call handler charged me twice. Still haven’t received my money over a week later. For this I give them 1 star and cannot recommend. I also advise any taxi firms be paid in cash. Disabled, on low income and robbed of £30 is unacceptable.

Totally let down. Booked a taxi for a hospital appointment. I gave plenty of time to get me there. Twenty minutes after my booking time they still hadn't found me a driver. I was lucky as my neighbour came home and offered me a lift. I have been waiting 18 months for this hospital appointment and I would have missed it if not for my excellent neighbour.

I booked a taxi in Taunton through the new ai system & I received a text confirming the booking. The taxi did not arrive. It took a while to speak to an actual person & when I did I was told my booking had been cancelled via text & a phone call. I never received either. I have used this company for 4 years & have had a few no shows or been told that they are trying to find me a driver when my cab is due. I use this company for work so need a cab on time. I will not use this company again. Plus the prices vary hugely depending on the driver. Disgusting.

Zero stars but there is no option for that A taxi firms reputation is only as good as its reliability which must be consistsnt.I booked a pick up with them for this morning at 8.40 am to take us to our coach joining point we had to be there at 9 40am .I confirmed the booking with them yesterday and even received a 'We will be with you in the next hour message at 7.45am this motning.We waited outside at the appointed pickup time and my phone rings they are sorry but cannot find any drivers to pick us up do we want to cancel !!!!!! .We have by this time 35 mins to meet the coach no time to order a new taxi as it would have to get to us that is if one is available.Fortunately our neighbour came to the rescue we had to wake him up but he very kindly gave us a lift .It matters not how many good reviews this company gets it only takes one experience like ours to.throw their reliability into question .I have used them before but will not be using them agiin .Reliability is all if they cannot be relied on to fulfill a booking then all the good reviews are meaningless

Poor service this evening driver was very conformtational and wanted to drop us off at the nearest layby. We will not use Taxifast again

Really lovely driver very kind and considerate 😊

Worst taxi company ever, order a 6 seater and sent 2 taxi's and when i call to ask why they hadn't let me know they they just lied.

Paul the driver was very friendly from the moment i got in the car the best taxi driver i have had in a while

Hi I have used this service a few times and the Drivers have been very helpful and friendly . I would recommend them to anyone needing help to get around.

Driver was very rude and un-compassionate. Was more interested in set fee and route than safeguarding another passenger home. Was driving unsafe by being driving fast, out of route. Seemed unsure of best route of journey for passengers. Requested drop off early so 2 females felt safe. Avoid taxi 71 if female and definitely alone. Reported.

Amazing person ,

Good driver. Considerate, fast. Listened to my waffle politely. Laughed in the right places!

Good character driver, fast route and nice car