The things that makes Tenpin in Cardiff are the staff - it was peak time on a Bank Holiday and without question they honoured a voucher that wouldn't usually be valid, but they had given it to us to m... Toon meer
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Locatie
Wijzig locatieParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
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Lees wat reviewers zeggen
Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... Toon meer
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Unfortunately the security staff let the side down. A language and cultural barriers cause a lot of upset and stress. It is very dark inside whilst bowling, making it very disorienting for members of... Toon meer
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Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Contactgegevens
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
247 reviews
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Antwoord van Tenpin - Cardiff
Hi there
Thank you for the fantastic 5-star review! We are so happy to hear that you and your grandchildren had such a wonderful family afternoon bowling. We hope to see you all again very soon! Best wishes - Clare
So many different activities for all…
So many different activities for all the family. Helpful and friendly staff and management, made to feel very welcome!!!
23 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Marcia
Thank you for your wonderful 5-star review! We're so pleased to hear that your family enjoyed the variety of activities and that our staff made you feel so welcome. We hope to see you all again very soon! Best wishes - Clare
Helpful staff and a most enjoyable time
20 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Ian, thank you for leaving a 5* review of Tenpin Cardiff! We're so pleased to hear such positive feedback. See you again soon! Best wishes-Leila
Lovely time celebrating my daughter’s…
Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all wanted to be together. Secondly, other bowling places I’ve been to offer jugs of pop for £10 or less and here I had to buy individual drinks which cost me nearly £30 extra. Overall a good experience.
14 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Sian, thank you for your 4* review of Tenpin Cardiff! It's wonderful to hear that your daughter enjoyed celebrating her birthday with her friends and we appreciate and understand your feedback regarding the lane capacity and drinks pricing. We look forward to welcoming you back again soon! Best wishes-Leila
Antwoord van Tenpin - Cardiff
Hi Charlotte,
Thank you for your fantastic 5* review at Tenpin Cardiff! It's great to hear that you've had such a great time whilst on your recent visit to us. We are delighted to hear that you found the staff to be so helpful and friendly and we hope to welcome you back again soon! Best wishes- Steph
Fab day out with kids and staff where…
Fab day out with kids and staff where very helpful and friendly
20 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Josh,
Thank you for your lovely 5* review at Tenpin Cardiff! We are delighted to hear that you've had such a great time on your recent visit to us. It's great to hear that you found the staff so helpful and friendly and we hope to welcome you back again very soon! Best wishes- Steph
The environment is incredible!
The environment is incredible. I've seen the change from before and after renovation, and whilst I love the nostalgia of the old, the new is SO much more inclusive to all ages. The kareoke rooms are absolutely amazing and so much fun.
20 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Marie, thank you for leaving a 5* review of Tenpin Cardiff! It's wonderful to hear that you've been loving our new look and having the best time in our karaoke rooms. We look forward to welcoming you back again soon! Best wishes-Leila
customer service is fantastic
customer service is fantastic, staff are really helpful. the arcades are great.
20 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Lily Rose, thank you for your 5* review of Tenpin Cardiff! It's lovely to hear that you enjoyed the arcades and that our customer service was up to our usual high standards. We can't wait to welcome you back again shortly! Best wishes-Leila
Great fun for the kids .
20 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Chris, thank you for leaving a 5* review of Tenpin Cardiff! This is lovely to hear and we look forward to welcoming you back again soon! Best wishes-Leila
Great experience!
12 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Beverley, thank you so much for the brilliant 5* review of Tenpin Cardiff Nantgarw! We are thrilled you had the best time and we can't wait to welcome you back again soon! Best wishes - Mel
The children enjoyed the soft play and…
The children enjoyed the soft play and the price was reasonable, but the noise from the bowling and arcades was unbearable
12 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Heather, thank you for taking the time to leave a 3* review of Tenpin Cardiff. We are so glad to hear that the children enjoyed soft-play and that you found the pricing reasonable, however we are very sorry to hear that you found the noise levels from other activities too loud. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Cardiff' for somebody to get back to you regarding this. Best wishes-Leila
Below par
Pins did not release at set up/start of game. Had to go back to the desk 3 times before we were eventually moved.
12 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Fiona,
Thank you for your 2* review at Tenpin Cardiff! We are very sorry to hear that you've not had a great experience whilst on your most recent visit to us! We will ensure this is passed across to the correct team to make any future improvements needed. If you would like for this to be looked into further please email customer. feedback@tenpin.co.uk and they will be able to assist you further. Best wishes- Steph
Bowling for an hour
Booked for an hours game. We all enjoyed the bowling, also had a pizza in with the price which was very hot but tasted ok.
12 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Mary,
Thank you for your lovely 4* review at Tenpin Cardiff! We are delighted to hear that you had such a great time whilst on your recent visit to us. However, we are very sorry to hear that you found the food wasn't up to standards. We will ensure this is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph
Antwoord van Tenpin - Cardiff
Hello Tyrone, Thank you for taking your time to leave us an excellent 5* review! We are pleased to hear that you enjoyed your recent visit to our Tenpin at Cardiff. We do hope to see you again very soon. Many Thanks - Kimberley
A nice place to spend time with friends…
A nice place to spend time with friends and family.
6 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Abdulla, thank you for the brilliant 5-star review of Tenpin Cardiff! We're so pleased to hear that you enjoyed spending time with your friends and family here and we hope to welcome you back again very soon for another fun experience! Best wishes - Mel
Friendly staff ' great service loads of…
Friendly staff ' great service loads of diff things to do there
6 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Jonathan, thank you for leaving a 5* review of Tenpin Cardiff! It's lovely to hear how friendly you found our staff and that you seemed to find everything that you were looking for. See you again soon! Best wishes-Leila
Antwoord van Tenpin - Cardiff
Hi Gary
Thank you for taking the time to leave us a fantastic 5-star review! We are so pleased to hear that you enjoyed our venue and its excellent amenities. We hope to welcome you back again very soon! Best wishes - Clare
Antwoord van Tenpin - Cardiff
Hi Mandy
We appreciate your feedback and understand that the temperature was not ideal. We are looking into our air conditioning system to ensure a more comfortable environment for everyone. Best wishes - Clare
Great venue for bowling easy parking.
Great venue for bowling easy parking.
The only drawback is the noise, far too loud to be able to speak to friends; have to shout to be heard
6 augustus 2026
Antwoord van Tenpin - Cardiff
Hi Pam
Thank you for your feedback! We're glad to hear you enjoyed our bowling facilities and found the parking convenient. We're very sorry that the noise level impacted your ability to converse comfortably with your friends. We appreciate you bringing this to our attention. Best wishes - Clare
Too expensive for what it is
Too expensive for what it is. The drinks are just as bad. The fact you've replied to my comment by suggesting looking at your deal, when I booked a deal in the first place and only got 50 minutes on the Lane and the worst and cheapest pizza I have ever had, at the price of £40 says it all. You're out of touch with your own customer and your staff clearly reply to these as though the customer is wrong. I used your deals and that is exactly what I am calling extortionate. You're charging £9 just for one game. That's 10 minutes. People want to play 3 games and that's going to cost £27 for 30 to 40 minutes and that's if you go alone. 2 players forn3 games is £54 😅 you've exposed how little you care and how out of touch you are with your own pricing. You just lost a star too for how obnoxious you've been.
6 augustus 2026
Antwoord van Tenpin - Cardiff
Hi James, thank you for taking the the time to leave a review of Tenpin Cardiff! We're very sorry to hear that your recent visit did not meet your expectations and we will certainly pass on your comments to the team! In the meantime, we would advise taking a look at the deals section on our website where we have some fantastic deals throughout the week https://www.tenpin.co.uk/deals/ We hope to welcome you back soon! Best wishes - Mel
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